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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Tiscali Broadband any observations?



 
 
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  #1  
Old August 7th 06, 12:15 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?

Has anyone any experience to share on using Tiscali Broadband at 14.99. a
month. Can you access your old Email accounts - say Onetel using Outlook
Express from Tiscali Broadband connection?. What is the performance and user
support like etc.?

Norman


  #2  
Old August 7th 06, 12:33 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?


"Norman Sandland" wrote in message
...
Has anyone any experience to share on using Tiscali Broadband at 14.99. a
month. Can you access your old Email accounts - say Onetel using Outlook
Express from Tiscali Broadband connection?. What is the performance and
user support like etc.?

Norman


You should be able to access WEB based email accounts from any ISP but most
will stop you from using OE if not directly connected via their servers.


  #3  
Old August 7th 06, 01:16 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?


Christopher wrote:

"Norman Sandland" wrote in message
...
Has anyone any experience to share on using Tiscali Broadband at 14.99. a
month. Can you access your old Email accounts - say Onetel using Outlook
Express from Tiscali Broadband connection?. What is the performance and
user support like etc.?

Norman


You should be able to access WEB based email accounts from any ISP but most
will stop you from using OE if not directly connected via their servers.


As long as your account with an ISP isn't closed - i.e. you retain an
pay-as-you-go dial-up service style account, most ISPs will allow you download
your from your 'old' email address with no problem but won't allow you to post
from that account using another ISP's connection.

Graham


  #4  
Old August 7th 06, 02:33 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?

On Mon, 7 Aug 2006 11:33:16 +0100, "Christopher" wrote:


"Norman Sandland" wrote in message
...
Has anyone any experience to share on using Tiscali Broadband at 14.99. a
month. Can you access your old Email accounts - say Onetel using Outlook
Express from Tiscali Broadband connection?. What is the performance and
user support like etc.?

Norman


You should be able to access WEB based email accounts from any ISP but most
will stop you from using OE if not directly connected via their servers.


The response above is incomplete and misleading.

With Outlook Express I have not found any emails that could not be downloaded
and read just as long as you had a valid user account and password for a POP3
server no matter who owns it. And of course if the emails can be obtained by
that method, then the same credentials can be used by web mail facilities
using, say, www.mail2web.com.

Sending out emails is a different matter though when using Outlook. Usually
you are oblidged to use the SMTP server of the ISP of your active Internet
connection and your 'From' address sometimes needs to be of the format of that
ISP. In the majority of situations trying to use SMTP of another provider
simply won't work. Anything said in this paragraph does not apply to the use
of web mail.

When you leave an ISP it should be good administrative practice of the 'old'
ISP to shut down the email account, as otherwise resources are being used for
which no income is derrived by the supplier of the service.

With the desire to churn Internet connections by moving to the best deal on
offer at any given time, it really does make a lot of sense to have your own
Domain name so that your email address remains constant. If you don't know how
to go about this, a question on this newsgroup will produce a flood of
answers.

DCB
  #5  
Old August 7th 06, 02:35 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?


"Norman Sandland" wrote in message
...
What is the performance and user support like etc.?

Norman


Support is usually by an 'Indian Chief' who can't speak English very well
(Indian call centre).

Performance varies widely across the UK, from 'OK' to 'Appalling' see recent
posts in links below.

References to not being able to get a MAC code to move off the service.

References to them not removing their marker from the line months after
cancellation, meaning the line cannot be used to sign up to another ISP.

** See he http://www.3dvelocity.com/articles/t.../broadband.htm

Check out the ratings at ADSL Guide:
http://www.adslguide.org.uk/isps/compare.asp

No personal experience, but they have been much discussed in this group over
the last couple of years.

Check out recent archives he http://tinyurl.com/pa7d6


  #6  
Old August 7th 06, 02:44 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?


"Norman Sandland" wrote in message
...
Has anyone any experience to share on using Tiscali Broadband at 14.99. a
month. Can you access your old Email accounts - say Onetel using Outlook
Express from Tiscali Broadband connection?. What is the performance and

user
support like etc.?

Norman


They are not 'Unlimited', as they have a 'Fair Use Policy' in place, which
means you can't use the service for any downloading of large files between
6pm and 11pm 7 days per week.

See the Fair Use Policy
http://www.tiscali.co.uk/products/br...ge-policy.html

Tony



  #7  
Old August 7th 06, 04:17 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?

"Norman Sandland" wrote:

Has anyone any experience to share on using Tiscali Broadband at 14.99. a
month. Can you access your old Email accounts - say Onetel using Outlook
Express from Tiscali Broadband connection?. What is the performance and user
support like etc.?



You should do a Google search on "Tiscali broadband" and read the many
horror stories.

When Tiscali works, it is fine, but getting them to deal with problems
is almost impossible. The only point of contact is an Indian call
centre where all the staff can read the scripts - but nothing else.

Every problem is met by the call centre staff reading out a standard
script, over and over and over again. You cannot get them to depart
from the script, regardless of whether it helps you solve the problem.

After two years with Tiscali I wanted to leave last month. I asked
for a MAC code which enables broadband service to be transferred to
another ISP with only a short break in service. In spite of Tiscali
having signed up to the OFCOM Code of Practice on Broadband Migration,
which involves issuing a MAC code on request, I was denied a MAC code.
Four times.

After the fourth refusal I contacted OFCOM, who were adamant that
Tiscali could and should issue a MAC code. On re-contacting Tiscali
with this information, the MAC code was again refused. OFCOM are now
taking up the matter with Tiscali on my behalf.

My advice is, be *very* sure that you want to go to Tiscali, because
you might never get out. I would never recommend Tiscali to anyone.

;-)
  #8  
Old August 7th 06, 04:53 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?

I was just thinking how wonderful life was, when Tony Polson
opened his gob and said:

On re-contacting Tiscali
with this information, the MAC code was again refused.


If you are on LLU, at the moment, you cannot transfer without a cease
and re-provide. Similarly, if Tiscali's service is with BTW, it is
Datastream, and IIRC, there is not LLU from Datastream to IPStream or
LLU.

*Basically*, MACs are for IPStream IPStream transfers.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.
  #9  
Old August 7th 06, 05:23 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?

Dr Teeth wrote:

I was just thinking how wonderful life was, when Tony Polson
opened his gob and said:

On re-contacting Tiscali
with this information, the MAC code was again refused.


If you are on LLU, at the moment, you cannot transfer without a cease
and re-provide. Similarly, if Tiscali's service is with BTW, it is
Datastream, and IIRC, there is not LLU from Datastream to IPStream or
LLU.

*Basically*, MACs are for IPStream IPStream transfers.



Is there any possibility that you could reply in English, rather than
in jargon?

No, I thought not.

;-)

OFCOM states that there is no reason whatsoever why MAC codes should
not be given by Tiscali *including* LLU connections. It is clearly a
commercial decision by Tiscali not to give MAC codes, presumably to
try to reduce the huge numbers of people wanting to transfer from
Tiscali to other ISPs.


  #10  
Old August 7th 06, 05:26 PM posted to uk.telecom.broadband
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Default Tiscali Broadband any observations?

Dr Teeth wrote:
I was just thinking how wonderful life was, when Tony Polson
opened his gob and said:

On re-contacting Tiscali
with this information, the MAC code was again refused.


If you are on LLU, at the moment, you cannot transfer without a cease
and re-provide. Similarly, if Tiscali's service is with BTW, it is
Datastream, and IIRC, there is not LLU from Datastream to IPStream or
LLU.

*Basically*, MACs are for IPStream IPStream transfers.


Not the case. Datastream-IPStream MACs *do* exist - they're just not
well-understood among most ISPs. In addition, ISTR something about an
IPStream-LLU migration process.

LLU-IPStream is definitely another matter, however

xF,

....Nick
 




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