A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Tiscali has awful customer service

Thread Tools Display Modes
Old August 15th 06, 09:49 AM posted to uk.telecom.broadband
external usenet poster
Posts: n/a
Default Tiscali has awful customer service

I've been using tiscali broadband for almost 3 years now. Although the
connection is reliable, and I've had few technical problems, I have had
awful trouble with their customer service.

I recently moved out from my parents' house, and thought it would be a
simple affair to swap my broadband direct debit over from my name to my
Mum's. We changed the details on the website, and it seemed to have

Three months later, and our connection was cancelled. I phoned the
helpline, only to be told there were "payment issues" with our account.
It seems that tiscali reckoned that there were a few pence outstanding
(presumably in the couple of hours time period between me cancelling my
D/D and my Mum starting hers!) and so they could not start the new D/D-
company policy, you see.

What gets me most though, is that tiscali never so much as emailed us
to tell us there was a problem. They simply suspended the account,
leaving my Mum without internet access.

I have emailed tiscali's complaints dept, but (surprise surprise) have
had no response at all.

Has anyone else had similar problems with tiscali?


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
BT - awful service marcb uk.telecom.broadband (UK broadband) 14 January 26th 06 05:40 PM
POOR customer service from Tiscali [email protected] uk.telecom.broadband (UK broadband) 9 October 13th 05 05:40 AM
Tiscali Broadband - poor on Customer Service John Geddes uk.telecom.broadband (UK broadband) 3 July 14th 04 06:27 PM
Sorry I'm a tiscali customer :-) Ace uk.telecom.broadband (UK broadband) 7 May 1st 04 04:09 AM

All times are GMT +1. The time now is 07:44 AM.

Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2019 BroadbanterBanter.
The comments are property of their posters.