![]() |
Welcome to BroadbanterBanter. You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today. |
|
uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
| Thread Tools | Display Modes |
#1
| |||
| |||
![]() Speedtouch 780WL - changing default IP address The procedure for changing this router's IP address, and the range of IP addresses it gives out in DHCP mode is much more complex than I have encountered on any other router. I couldn't find anything useful in the User Guide and ended up wasting over an hour, and GBP12 in "Premium Rate" phone calls to Speedtouch Tech Support, to sort it out. So I thought it worth recording the procedure here in case it can help others avoid the grief (either by buying a better-designed unit, or at least saving some of the grief that the 780 imposes). The challenge is rather like trying to paint the floor that you are standing on. The Speedtouch requires you to: - add an EXTRA IP address for the unit - add an EXTRA IP range for DHCP - change the IP address of your current PC - reboot - remove the original IP address and DHCP range - reboot again In detail: 1. Add an extra IP address Open a browser and enter 10.0.0.138 (no "http://") into the address box to access the router Navigate to Home Network | Interfaces | LocalNetwork Choose the Configure option. DO NOT be tempted to use the "Edit" option against the 192.168.1.254 default address; at worst you will crash the unit and have to revert to Factory Settings (at best it will refuse your new settings as invalid). Instead, add a NEW address - eg 192.168.0.1/24. The "/24" is needed to make sure that it "allocates a pool" - a bit beyond me, but that's what Tech Support insisted. 2. Add an EXTRA IP range for DHCP Add a corresponding IP range to the DHCP settings on the same page 3. Change the IP address of your current PC You now need to assing a MANUAL IP address for the PC that you are using to program the router, and this IP address needs to be WITHIN the new DHCP range that you are asking the router to assign. Write down your existing settings (so you can put them back again in Step 8). Set the primary DNS to the new address of the router, and leave secondary DNS empty (or 0.0.0.0 if that is what it shows). 4. Disconnect anything else on the network which might have a lease on an IP address in the original DHCP range. Until all old-range addresses are dead, you will not be able to remove that range from the DHCP settings, and the router will go on giving out IP addresses in that range for any other units that connect. 5. Reboot - Close or Save or whatever it offers, then turn router off and on again. 6. Get your PC to request a new IP address from the router ("Repair" option on the appropriate LAN icon in Network Connections from Control Panel in XP). As long as nothing else is connected and still keeping an IP address running in the "old" range (192.168.1.xxx), then you should be able to go back into the Router Settings (Browser should find it at its new IP address) - choose Home Network | Interfaces | LocalNetwork as before and now you should be safe to deletw both the 192.168.1.254 IP address for the router, and the corresponding IP address 7. Reboot router again 8. Reset the IP settings of your PC to those that you wrote down in Step 3. .... and that's it! So, whilst the 780WL is probably a fine router for a first-time installation (VOIP quality on my first test call via voip.co.uk was great), I would recommend caution (or allowing a lot longer than you might reasonably expect to spend) if retro-fitting it to a network that does not fit with a "192.168.1..." address range. John Geddes Derbyshire |
#2
| |||
| |||
![]() On Sun, 10 Sep 2006 09:03:23 +0000, John Geddes wrote: Speedtouch 780WL - changing default IP address Snip So, whilst the 780WL is probably a fine router for a first-time installation (VOIP quality on my first test call via voip.co.uk was great), I would recommend caution (or allowing a lot longer than you might reasonably expect to spend) if retro-fitting it to a network that does not fit with a "192.168.1..." address range. John Geddes Derbyshire Or you could have used the Data (custom) template with the Easy Setup Wizard and achieved the same thing in minutes. It allows you to either configure the router for Non-Natted Public subnet configuration or change the default LAN IP address range used for Natted operation. |
#3
| |||
| |||
![]() Moonshine wrote: Or you could have used the Data (custom) template with the Easy Setup Wizard and achieved the same thing in minutes. It allows you to either configure the router for Non-Natted Public subnet configuration or change the default LAN IP address range used for Natted operation. Thanks for that, but it isn't as easy as you suggest ... Firstly, users who have bought a VOIP router should not be expected to guess that they need to choose the "Data" wizard in preference to the more obvious "Voice+Data" option. But more importantly, if one DOES down go the "Data (custom)" route as you suggest, the IP side changes fine - but you then have to configure the VOIP manually via a browser to the router. And the snag here is that it does not appear to offer any way to change the country that the unit is set for. You can change timezone easily, but the need is to specify the exact country - because of ring cadences and dialtones. It's not that the Speedtouch tells you the country setting but won't let you change it - there appears to be no mention of the country setting on any of the screens. The documentation doesn't seem to help either. I identified the issue only after wasting an hour today thinking that the VOIP wasn't setting up properly - because I thought I kept getting Number Unobtainable tone instead of dialtone. Turned out that my unit (bought in UK from broadbandstuff) wasn't giving UK "NU" but "ETSI" (European Telecom Standardisation Institute) dialtone. Thanks to Chris at voip.co.uk for helping identify that. And how does one change the country setting on the 780WL if you haven't run the "Voice+Data" wizard (which would undo any IP changes made in the Data wizard)? All I could think of was to backup the router settings to a file, search in the file for the word "country", replace the default "etsi" with "uk" and then upload back to the router. Thankfully, this did work. So, 2/10 to Speedtouch, who couldn't even be bothered to find me anyone to talk to me at 50p/minute on three attempts today - each time you have to pay to hear the same longish preamble speech, then they warn that they will cut you off if they can't connect in 20 seconds, and three times out of three that is what they did. However good the technical side of the product, the business of configuring the 780WL for anything other than a start-from-scratch setup is miserable, the documentation doesn't seem to help, and from my limited experience, they offer lousy working-day premium-rate support (I got through 3/3 times on Saturday, 0/3 Monday). My advice would be to spend a bit more to buy a router from a company offering simpler configuration, more complete documentation and better support. John Geddes Derbyshire |
#4
| |||
| |||
![]() On Mon, 11 Sep 2006 15:48:35 +0000, John Geddes wrote: Moonshine wrote: Or you could have used the Data (custom) template with the Easy Setup Wizard and achieved the same thing in minutes. It allows you to either configure the router for Non-Natted Public subnet configuration or change the default LAN IP address range used for Natted operation. Thanks for that, but it isn't as easy as you suggest ... Firstly, users who have bought a VOIP router should not be expected to guess that they need to choose the "Data" wizard in preference to the more obvious "Voice+Data" option. But more importantly, if one DOES down go the "Data (custom)" route as you suggest, the IP side changes fine - but you then have to configure the VOIP manually via a browser to the router. Snipped The thinking is that for 99% of users the standard NAT IP address settings will suffice - so there is a template that allows intenet and voip configuration in one hit. For those that want to change the IP address range - they will have suffcient knowledge to be able to configure the VoIP manually - so only the internet access portion is included Data (custom) template - this is the same template used across the product range. There is obviously an error in the default base configuration of the firmware because the Voice settings should be correct for the UK - UK tones and dial plan etc - there has been a muck up here unfortunately (I take it you have 6.1.7.2 firmware?). It should only be necesary to configure the server and account settings. John Geddes Derbyshire |
#5
| |||
| |||
![]() On 11 Sep 2006 15:48, John Geddes wrote: My advice would be to spend a bit more to buy a router from a company offering simpler configuration, more complete documentation and better support. Thanks for the warning. It does seem odd that some things seem to be made awkward because the developers know it "inside out" rather than easy and aimed at end users (eg by product testing with real users!) |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|
![]() | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
SpeedTouch 570 -- What is its address? | [L.] | uk.comp.home-networking (UK home networking) | 5 | March 23rd 06 10:31 PM |
IP address on SpeedTouch 530 | Stephen Stewart | uk.telecom.broadband (UK broadband) | 2 | March 27th 05 10:47 PM |
Miserable experience with Wanadoo. Wanadoo Broadband review UK. | thecq | uk.telecom.broadband (UK broadband) | 2 | October 5th 04 03:57 PM |
Speedtouch 530 vs Speedtouch 510v4 Opinions please | jazzyjeff | uk.telecom.broadband (UK broadband) | 1 | September 24th 03 07:24 PM |