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uk.telecom.voip (UK VOIP) (uk.telecom.voip) Discussion of topics relevant to packet based voice technologies including Voice over IP (VoIP), Fax over IP (FoIP), Voice over Frame Relay (VoFR), Voice over Broadband (VoB) and Voice on the Net (VoN) as well as service providers, hardware and software for use with these technologies. Advertising is not allowed.

Freetalk to Vonage-Issues?



 
 
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  #1  
Old October 6th 06, 10:32 PM posted to uk.telecom.voip
fred
external usenet poster
 
Posts: 47
Default Freetalk to Vonage-Issues?

Hi Folks
Anyone been having call quality issues since transferring over to Vonage
from Freetalk? I have been getting screeching white noise down the line in
calls as well as pops/clicks!
Thanks
Fred.


  #2  
Old October 7th 06, 10:15 PM posted to uk.telecom.voip
Dave
external usenet poster
 
Posts: 49
Default Freetalk to Vonage-Issues?

On Fri, 06 Oct 2006 21:32:17 GMT, "Fred"
wrote:

Hi Folks
Anyone been having call quality issues since transferring over to Vonage
from Freetalk? I have been getting screeching white noise down the line in
calls as well as pops/clicks!
Thanks
Fred.


No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.

To be fair to them, I did send them a message pointing this out and it
was refunded to my card the next day.

Also, my caller ID has never worked. I did call tech support and they
were very helpful. They suggested that I try a different phone so I
may give this a go sometime.
  #3  
Old October 8th 06, 03:14 AM posted to uk.telecom.voip
fred
external usenet poster
 
Posts: 47
Default Freetalk to Vonage-Issues?


"Dave" wrote in message
...
On Fri, 06 Oct 2006 21:32:17 GMT, "Fred"
wrote:

Hi Folks
Anyone been having call quality issues since transferring over to Vonage
from Freetalk? I have been getting screeching white noise down the line in
calls as well as pops/clicks!
Thanks
Fred.


No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.

To be fair to them, I did send them a message pointing this out and it
was refunded to my card the next day.

Also, my caller ID has never worked. I did call tech support and they
were very helpful. They suggested that I try a different phone so I
may give this a go sometime.


Hi Dave
You have just reminded me that I have not received my credit for 8.99 yet
either. I will call them in the morning.
Thanks
Fred.
ps I called theirsupport again and the call quality has improved
considerably-will wait and see if that continues though.
Fred.


  #4  
Old October 8th 06, 09:13 AM posted to uk.telecom.voip
Duncan MacCallum
external usenet poster
 
Posts: 32
Default Freetalk to Vonage-Issues?

Dave wrote:
On Fri, 06 Oct 2006 21:32:17 GMT, "Fred"
wrote:

Hi Folks
Anyone been having call quality issues since transferring over to Vonage
from Freetalk? I have been getting screeching white noise down the line in
calls as well as pops/clicks!
Thanks
Fred.


No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.


Ah so happened to someone else, just wonder if Vonage would have spotted
their mistake in time Naughty naughty Vonage.
  #5  
Old October 8th 06, 09:17 AM posted to uk.telecom.voip
Duncan MacCallum
external usenet poster
 
Posts: 32
Default Freetalk to Vonage-Issues?

Tony Blare wrote:
On Sat, 07 Oct 2006 21:15:36 GMT, Dave wrote:

No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.

To be fair to them, I did send them a message pointing this out and it
was refunded to my card the next day.


They don't refund to your card: the refund goes to your Vonage
account.

Err no it should go to back as credit to card its refund of shipping
costs and nothing to do with Vonage account.
I was promised credit my refund yesterday
  #6  
Old October 8th 06, 04:18 PM posted to uk.telecom.voip
^^artnada^^
external usenet poster
 
Posts: 14
Default Freetalk to Vonage-Issues?

Dave wrote:
On Fri, 06 Oct 2006 21:32:17 GMT, "Fred"
wrote:

Hi Folks
Anyone been having call quality issues since transferring over to Vonage
from Freetalk? I have been getting screeching white noise down the line
in
calls as well as pops/clicks!
Thanks
Fred.


No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.

To be fair to them, I did send them a message pointing this out and it
was refunded to my card the next day.

Also, my caller ID has never worked. I did call tech support and they
were very helpful. They suggested that I try a different phone so I
may give this a go sometime.

Just sent an email to them asking for the refudn plus 1 refunded to my
account for the 7.99 charge they took from my card on 30 Sept 06.


  #7  
Old October 8th 06, 10:15 PM posted to uk.telecom.voip
Dave
external usenet poster
 
Posts: 49
Default Freetalk to Vonage-Issues?

On Sun, 08 Oct 2006 07:57:28 +0100, Tony Blare
wrote:

On Sat, 07 Oct 2006 21:15:36 GMT, Dave wrote:

No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.

To be fair to them, I did send them a message pointing this out and it
was refunded to my card the next day.


They don't refund to your card: the refund goes to your Vonage
account.


Well yeah, accoding to the terms it was supposed to be credited to the
account - but it wasn't. So i contacted them and they refunded it to
the card instead.

Either way, I got it back.
  #8  
Old October 9th 06, 01:05 AM posted to uk.telecom.voip
fred
external usenet poster
 
Posts: 47
Default Freetalk to Vonage-Issues?


"^^artnada^^" wrote in message
.uk...
Dave wrote:
On Fri, 06 Oct 2006 21:32:17 GMT, "Fred"
wrote:

Hi Folks
Anyone been having call quality issues since transferring over to Vonage
from Freetalk? I have been getting screeching white noise down the line
in
calls as well as pops/clicks!
Thanks
Fred.


No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.

To be fair to them, I did send them a message pointing this out and it
was refunded to my card the next day.

Also, my caller ID has never worked. I did call tech support and they
were very helpful. They suggested that I try a different phone so I
may give this a go sometime.

Just sent an email to them asking for the refudn plus 1 refunded to my
account for the 7.99 charge they took from my card on 30 Sept 06.


I contacted vonage today and they stated the credit for delivery of the
equipment should go to my Vonage account-which it has. However, I am having
call quality issues again and may cancel after all so it will be interesting
to see if they credit my card correctly!


  #9  
Old October 9th 06, 06:23 PM posted to uk.telecom.voip
^^artnada^^
external usenet poster
 
Posts: 14
Default Freetalk to Vonage-Issues?

Fred wrote:
"^^artnada^^" wrote in message
.uk...
Dave wrote:
On Fri, 06 Oct 2006 21:32:17 GMT, "Fred"
wrote:

Hi Folks
Anyone been having call quality issues since transferring over to
Vonage
from Freetalk? I have been getting screeching white noise down the line
in
calls as well as pops/clicks!
Thanks
Fred.


No, but one issue I have had is that they forgot to credit the account
with the 8.99 delivery fee for the equipment like they were supposed
to.

To be fair to them, I did send them a message pointing this out and it
was refunded to my card the next day.

Also, my caller ID has never worked. I did call tech support and they
were very helpful. They suggested that I try a different phone so I
may give this a go sometime.

Just sent an email to them asking for the refudn plus 1 refunded to my
account for the 7.99 charge they took from my card on 30 Sept 06.


I contacted vonage today and they stated the credit for delivery of the
equipment should go to my Vonage account-which it has. However, I am
having
call quality issues again and may cancel after all so it will be
interesting
to see if they credit my card correctly!


Emailed last night, got this just now. thx to the OP for reminding us about
this. Just checked my account and indeed I do have a balance of -9.99 now.
So, that will pay for this month

"Thank you for contacting Customer Care.

We understand that you have not been credited back the shipping charges
nor the 1.00 monthly credit. We have since processed both of these so
there is now a 9.99 credit on your account. In the future the 1.00
credit should be applied automatically by the system, so you should not
need to worry. If by chance this does not happen please reply back to
us so that we can apply it manually.

We hope this has answered your enquiry. If you have any further
questions please visit our website at www.vonage.co.uk where you will
find answers to most customer enquiries.

Drew
Vonage UK
The Broadband Phone Company
www.vonage.co.uk"


 




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