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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT dropping Home Highway - options for 2 lines?



 
 
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  #1  
Old November 23rd 06, 07:00 PM posted to uk.telecom.broadband
Graham
external usenet poster
 
Posts: 153
Default BT dropping Home Highway - options for 2 lines?


wrote in message
...
Just got the letter in the mail - Feb 2007.

Incredibly, they are offering to replace it with just ONE line, not
two lines which is what one has been paying the rental for.

I made the point that a lot of people have two lines in use and are
going to be cheesed off. She didn't seem to care.

Anyway, my situation is this

BTHH: Number A - phone
BTHH: Number B - fax

Separate analog line: Number C - ZEN ADSL



[snip]

My colleage Nick has a similar problem - except that he uses ISDN for his
internet access.

He has been told that he can ask his ISP to arrange for a "managed transfer"
so that he can have ADSL.

There is existing extension wiring on Analog1 - so when the HH is
decommissioned it would be very nice to have the ADSL service configured on
the Analog2 number. Presumably the ISP will get BT to install the second
pair of wires. Will BT waive the installation charge? Is it likely that
the ISP and BT between them can get the new ADSL service working on the same
day that the HH equipment is decommissioned?

Nick currently uses Tiscali. Can Tiscali handle this sort of "managed
transfer"? Or should he change to somebody reputable such as Zen? Can Zen
handle such a transfer?

--
Graham


  #2  
Old November 23rd 06, 09:34 PM posted to uk.telecom.broadband
NoNeedToKnow
external usenet poster
 
Posts: 498
Default BT dropping Home Highway - options for 2 lines?

On 23 Nov 2006, "Graham" wrote:

There is existing extension wiring on Analog1 - so when the HH is
decommissioned it would be very nice to have the ADSL service configured on
the Analog2 number. Presumably the ISP will get BT to install the second
pair of wires. Will BT waive the installation charge? Is it likely that
the ISP and BT between them can get the new ADSL service working on the same
day that the HH equipment is decommissioned?


BT is probably already waiving the conversion charge (50 pounds) for the
switch from Highway to one exchange line. Nick will be able to choose the
number (from the three currently allocated). To get a second line would be
something like 125 pounds, and they can probably provide it with the second
number currently being used, though exactly who will deal with these "more
than just a new analogue line" arrangements is another matter... Can see
1001 combinations (OK, I exaggerate a little, but there will be lots of
different requests, some might be achieved free, some will cost money)

Nick currently uses Tiscali. Can Tiscali handle this sort of "managed
transfer"? Or should he change to somebody reputable such as Zen? Can Zen
handle such a transfer?


Without knowing what he'll be after from his broadband service, it might be
difficult to get a sensible suggestion. A+A is good, but tend to provide a
support service ("mostly", rather than "only") during office hours, M-F and
some of the contracts seem quite expensive (with relatively low traffic for
daytime use, but they're aiming at people who schedule heavy downloads "out
of hours" and don't do (too) much during office hours. Zen and a number of
others might be in a position to handle simultaneous provision, but there's
still the problems of sorting out what number(s) will be used and where any
additional line will be going, plus the (not so) small matter of paying for
this new line, if it ends up being required.
  #3  
Old November 23rd 06, 10:31 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default BT dropping Home Highway - options for 2 lines?

On Thu, 23 Nov 2006 18:00:25 -0000, "Graham"
wrote:

He has been told that he can ask his ISP to arrange for a "managed transfer"
so that he can have ADSL.


usually a good idea, BT do everything on one day and revert to ISDN if
the ADSL fails. The latter feature is debatable if the line is Highway
and dying anyway.

There is existing extension wiring on Analog1 - so when the HH is
decommissioned it would be very nice to have the ADSL service configured on
the Analog2 number. Presumably the ISP will get BT to install the second
pair of wires.


what second pair of wires ? The existing pair that carries the ISDN
will become an analogue pair carrying ADSL and one voice line. The
numbering is the users choice, allegedly.

Will BT waive the installation charge?


their Retail ISP does, but nobody else AFAIK.

Is it likely that
the ISP and BT between them can get the new ADSL service working on the same
day that the HH equipment is decommissioned?


that's the idea of the managed conversion.

Tiscali probably offer the lowest chance of success.

Phil
--
http://www.notspot.info/ - if you can't get the Broadband you want.
  #4  
Old November 24th 06, 10:18 AM posted to uk.telecom.broadband
Graham
external usenet poster
 
Posts: 153
Default BT dropping Home Highway - options for 2 lines?


"Phil Thompson" wrote in message
...
On Thu, 23 Nov 2006 18:00:25 -0000, "Graham"
wrote:

He has been told that he can ask his ISP to arrange for a "managed
transfer"
so that he can have ADSL.


usually a good idea, BT do everything on one day and revert to ISDN if
the ADSL fails. The latter feature is debatable if the line is Highway
and dying anyway.

There is existing extension wiring on Analog1 - so when the HH is
decommissioned it would be very nice to have the ADSL service configured
on
the Analog2 number. Presumably the ISP will get BT to install the second
pair of wires.


what second pair of wires ? The existing pair that carries the ISDN
will become an analogue pair carrying ADSL and one voice line. The
numbering is the users choice, allegedly.


Did you read my original post? The pair that carries ISDN will continue to
provide the Analog 1 number. To provide the Analog 2 number a second pair
of wires will be required ...

--
Graham


  #5  
Old November 24th 06, 12:12 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default BT dropping Home Highway - options for 2 lines?

On Fri, 24 Nov 2006 09:18:13 -0000, "Graham"
wrote:

Did you read my original post?


Yes I did, I reproduce it below.

The pair that carries ISDN will continue to
provide the Analog 1 number. To provide the Analog 2 number a second pair
of wires will be required ...


The managed conversion will not provide a second line. "Presumably the
ISP will get BT to install the second pair of wires" is an invalid
assumption.

Phil

The post to which I replied, for avoidance of doubt :-

"My colleage Nick has a similar problem - except that he uses ISDN
for his internet access.

He has been told that he can ask his ISP to arrange for a "managed
transfer" so that he can have ADSL.

There is existing extension wiring on Analog1 - so when the HH is
decommissioned it would be very nice to have the ADSL service
configured on the Analog2 number. Presumably the ISP will get BT to
install the second pair of wires. Will BT waive the installation
charge? Is it likely that the ISP and BT between them can get the new
ADSL service working on the same day that the HH equipment is
decommissioned?


Nick currently uses Tiscali. Can Tiscali handle this sort of "managed
transfer"? Or should he change to somebody reputable such as Zen? Can
Zen handle such a transfer? "
--
http://www.notspot.info/ - if you can't get the Broadband you want.
  #6  
Old November 25th 06, 11:55 AM posted to uk.telecom.broadband
Graham
external usenet poster
 
Posts: 153
Default BT dropping Home Highway - options for 2 lines?


"Phil Thompson" wrote in message
...
On Fri, 24 Nov 2006 09:18:13 -0000, "Graham"
wrote:

Did you read my original post?


Yes I did, I reproduce it below.

The pair that carries ISDN will continue to
provide the Analog 1 number. To provide the Analog 2 number a second pair
of wires will be required ...


The managed conversion will not provide a second line. "Presumably the
ISP will get BT to install the second pair of wires" is an invalid
assumption.

Phil

The post to which I replied, for avoidance of doubt :-

"My colleage Nick has a similar problem - except that he uses ISDN
for his internet access.

He has been told that he can ask his ISP to arrange for a "managed
transfer" so that he can have ADSL.

There is existing extension wiring on Analog1 - so when the HH is
decommissioned it would be very nice to have the ADSL service
configured on the Analog2 number. Presumably the ISP will get BT to
install the second pair of wires. Will BT waive the installation
charge? Is it likely that the ISP and BT between them can get the new
ADSL service working on the same day that the HH equipment is
decommissioned?


Nick currently uses Tiscali. Can Tiscali handle this sort of "managed
transfer"? Or should he change to somebody reputable such as Zen? Can
Zen handle such a transfer? "
--


I talked to Zen.

The limit of their ability in "managed transfer" is to arrange the
conversion of HH to a single analog line. Clearly this is only half the
job, because HH provides two simultaneous voice channels. However, since
Zen are only offering the ADSL service I can see why they would make this
limitation.

BT of course could convert HH to a single line and add a second line at the
same time. What they cannot do is help another ISP to provide the ADSL
service on the same day - they say that only the ISP can arrange such a
managed transfer.

So the alternative for Nick is to manage the transfer himself.

Currently HH provides Analog 1 and Analog 2. If Nick orders a new line it
will come with Analog 3. He could ask an ISP to provide ADSL on Analog 3 so
that it will be working well before he needs to convert HH.

Later, he gets BT to convert the HH service to Analog 1. BT remove the
Analog 3 number from the new pair and assign Analog 2 to that pair. Nick
then has voice and fax service as before.

But, although the phone line used for ADSL is the same pair of wires, the
number on that pair is now different to the number it was set up with. How
will his ISP handle that - do they have to go through the "cease and
re-provide" process simply to accomodate the number change?

--
Graham




  #7  
Old November 25th 06, 02:01 PM posted to uk.telecom.broadband
Jono
external usenet poster
 
Posts: 1,539
Default BT dropping Home Highway - options for 2 lines?

Graham formulated on Saturday :

Currently HH provides Analog 1 and Analog 2. If Nick orders a new line it
will come with Analog 3. He could ask an ISP to provide ADSL on Analog 3 so
that it will be working well before he needs to convert HH.

Later, he gets BT to convert the HH service to Analog 1. BT remove the
Analog 3 number from the new pair and assign Analog 2 to that pair. Nick
then has voice and fax service as before.

But, although the phone line used for ADSL is the same pair of wires, the
number on that pair is now different to the number it was set up with. How
will his ISP handle that - do they have to go through the "cease and
re-provide" process simply to accomodate the number change?


That's a good question.

So long as the renumber of the line which has ADSL on it doesn't
involve a stop/start (no change of account number) then ADSL should
remain intact.

Clearly the ISP needs to be kept up to date with what's going on - they
will usually hedge their bets & tell you not to renumber an ADSL line.

Keep your fingers crossed.


  #8  
Old November 25th 06, 09:01 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default BT dropping Home Highway - options for 2 lines?

On Sat, 25 Nov 2006 10:55:05 -0000, "Graham"
wrote:

Currently HH provides Analog 1 and Analog 2. If Nick orders a new line it
will come with Analog 3. He could ask an ISP to provide ADSL on Analog 3 so
that it will be working well before he needs to convert HH.


there's enough time to have the new line installed, transfer the
number from analog 2, setup ADSL on the new line then do the
conversion of the first line.


But, although the phone line used for ADSL is the same pair of wires, the
number on that pair is now different to the number it was set up with. How
will his ISP handle that - do they have to go through the "cease and
re-provide" process simply to accomodate the number change?


We had a user change their phone number due to excessive wrong number
calls without telling anyone recently, the broadband survived.

Phil
--
http://www.notspot.info/ - if you can't get the Broadband you want.
  #9  
Old November 27th 06, 06:35 PM posted to uk.telecom.broadband
Graham
external usenet poster
 
Posts: 153
Default BT dropping Home Highway - options for 2 lines?


"Phil Thompson" wrote in message
...
On Fri, 24 Nov 2006 09:18:13 -0000, "Graham"
wrote:

Did you read my original post?


Yes I did, I reproduce it below.

The pair that carries ISDN will continue to
provide the Analog 1 number. To provide the Analog 2 number a second pair
of wires will be required ...


The managed conversion will not provide a second line. "Presumably the
ISP will get BT to install the second pair of wires" is an invalid
assumption.

Phil

The post to which I replied, for avoidance of doubt :-

"My colleage Nick has a similar problem - except that he uses ISDN
for his internet access.

He has been told that he can ask his ISP to arrange for a "managed
transfer" so that he can have ADSL.

There is existing extension wiring on Analog1 - so when the HH is
decommissioned it would be very nice to have the ADSL service
configured on the Analog2 number. Presumably the ISP will get BT to
install the second pair of wires. Will BT waive the installation
charge? Is it likely that the ISP and BT between them can get the new
ADSL service working on the same day that the HH equipment is
decommissioned?


Nick currently uses Tiscali. Can Tiscali handle this sort of "managed
transfer"? Or should he change to somebody reputable such as Zen? Can
Zen handle such a transfer? "
--


I investigated further with Zen. They have never heard of a "managed
transfer" They say: "The customer can go ahead with a normal ISDN
conversion now and it'll get him on ADSL in approx 5 working days." Clearly
they have a different song sheet to the one at BT!

So the trick will be to get a new line installed and provision it with the
Analog 2 number - then get the ADSL service provided on that number. The
conversion away from HH can then take place once the ADSL service is up and
running reliably.

--
Graham


  #10  
Old November 27th 06, 06:48 PM posted to uk.telecom.broadband
Bob Eager
external usenet poster
 
Posts: 2,472
Default BT dropping Home Highway - options for 2 lines?

On Mon, 27 Nov 2006 17:35:00 UTC, "Graham"
wrote:

I investigated further with Zen. They have never heard of a "managed
transfer" They say: "The customer can go ahead with a normal ISDN
conversion now and it'll get him on ADSL in approx 5 working days." Clearly
they have a different song sheet to the one at BT!


They assume that the line will be OK for ADSL. If it isn't, and a
managed conversion isn't done, there is a fresh charge to reinstate the
ISDN...or whatever.

Look here...right at the bottom...perhaps forget about Zen!

http://www.aaisp.net.uk/aa/aaisp/migrate.html

--
[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]
 




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