A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Do BT Discriminate ?



 
 
Thread Tools Display Modes
  #1  
Old November 23rd 06, 07:04 PM posted to uk.telecom.broadband
Mike
external usenet poster
 
Posts: 4
Default Do BT Discriminate ?

Do BT discriminate when activating lines for broadband? Work was completed
in October to upgrade the microwave link to our island under a scheme funded
with grant money for the Highlands & Islands. Twice I have placed orders for
Virgin broadband, the first one being rejected because "conversion to ADSL
is outside BT cost limits". A phone call to Brendan Dick (BT Manager for
Scotland) brought the response that it was just one department that hadn't
informed another that the work had already been done and he would see it was
sorted out within a couple of days.
The second order was then placed with Virgin and BT gave the 21st Nov for
the line to be activated. Now they have rejectd this order giving the reason
that 'there is no copper overlay available'. The Scottish Affairs
representative at BT is unable to assist as I am not a BT broadband customer
and BT wholesale doesn't talk to end users. Not much use when they have just
effectively cancelled my order.
I wonder if I took broadband with BT whether it would be sorted out quickly?
Anybody have any ideas how to find out what the actual problem is?
Our exchange was enabled in July 2005 but it took BT a good while to realise
that the existing equipment wouldn't support asdl even theough they were
informed of the potential problem almost a year previous.

Mike

change hog to org


  #2  
Old November 23rd 06, 08:41 PM posted to uk.telecom.broadband
NoNeedToKnow
external usenet poster
 
Posts: 498
Default Do BT Discriminate ?

On 23 Nov 2006, "Mike" wrote:

Anybody have any ideas how to find out what the actual problem is?


Try placing an order for BT Broadband - (but before you go down this
route, do check on distance selling and any other possible rules and
charges) - and see if your order is immediately rejected or not, and
if not rejected, cancel it anyway, but then ask Ofcom to investigate
  #3  
Old November 23rd 06, 09:08 PM posted to uk.telecom.broadband
Mike
external usenet poster
 
Posts: 4
Default Do BT Discriminate ?


"NoNeedToKnow" wrote in message
...
On 23 Nov 2006, "Mike" wrote:

Anybody have any ideas how to find out what the actual problem is?


Try placing an order for BT Broadband - (but before you go down this
route, do check on distance selling and any other possible rules and
charges) - and see if your order is immediately rejected or not, and
if not rejected, cancel it anyway, but then ask Ofcom to investigate


That sounded a good idea and tried it but unfortunately it showed up
staright away that I had previously ordered elewhere. The chap said that my
line was showing up as ok on their test but I explained that it had showed
that since July2005. He then read all the notes on my line and said that a
senior regional manager had raised a high level complaint with another
department at 1600hrs today and that should be answered within 4 worknig
hours. The only other islander to order broadband placed an order with BT
broadband and his is to be activated tomorrow, if his does get activated as
he placed his order well after me I will take your advice on contacting
ofcom. - Thanks - Mike


  #4  
Old November 23rd 06, 09:35 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default Do BT Discriminate ?

On Thu, 23 Nov 2006 19:04:54 GMT, "Mike"
wrote:

The second order was then placed with Virgin and BT gave the 21st Nov for
the line to be activated. Now they have rejectd this order giving the reason
that 'there is no copper overlay available'.


what is the full text (minus the phone number !) of the response from
the number checker at www.btwholesale.com/getbroadband ?

Phil
--
http://www.notspot.info/ - if you can't get the Broadband you want.
  #5  
Old November 23rd 06, 10:06 PM posted to uk.telecom.broadband
Mike
external usenet poster
 
Posts: 4
Default Do BT Discriminate ?


"Phil Thompson" wrote in message
news
On Thu, 23 Nov 2006 19:04:54 GMT, "Mike"
wrote:

The second order was then placed with Virgin and BT gave the 21st Nov for
the line to be activated. Now they have rejectd this order giving the
reason
that 'there is no copper overlay available'.


what is the full text (minus the phone number !) of the response from
the number checker at www.btwholesale.com/getbroadband ?

Phil
--
http://www.notspot.info/ - if you can't get the Broadband you want.


Hi Phil - The check gives asdl at 2mb with 4.5mb indicated - couldn,t cut
and paste as no right click on the popup.

The engineers that fitted the initial upgrade to the microwave link on the
island said that bit cost 18,000 and then there was the local end with
specialist engineers up from south to fit more equipment. All reported to
Highland & Island Enterprise as being operational from end Oct 2006 with a
couple of weeks to test. Seems a lot of money but we understand that BT got
almost 30 million of EU & HIE grant money to do the job, with our island
being included. If the newly fitted equipment isn't going to work then BT
have wasted a lot of money on a system that just has 17 phone lines and one
isdn line. - Mike


  #6  
Old November 23rd 06, 10:18 PM posted to uk.telecom.broadband
NoNeedToKnow
external usenet poster
 
Posts: 498
Default Do BT Discriminate ?

On 23 Nov 2006, "Mike" wrote:

If the newly fitted equipment isn't going to work then BT have wasted
a lot of money on a system that just has 17 phone lines and one isdn line.


Minor correction - I'd suggest HIE + EU were the ones that might have
"wasted" the money, but if the kit isn't working, those engineers will
get another long distance trip to sort it out... at the moment, I'd be
guessing it's not exactly a tourist spot, so they would not be spending
a bit of off-duty time in the sun, or having a relaxing, lazy, walk!
  #7  
Old November 23rd 06, 10:49 PM posted to uk.telecom.broadband
Mike
external usenet poster
 
Posts: 4
Default Do BT Discriminate ?


"NoNeedToKnow" wrote in message
...
On 23 Nov 2006, "Mike" wrote:

If the newly fitted equipment isn't going to work then BT have wasted
a lot of money on a system that just has 17 phone lines and one isdn
line.


Minor correction - I'd suggest HIE + EU were the ones that might have
"wasted" the money, but if the kit isn't working, those engineers will
get another long distance trip to sort it out... at the moment, I'd be
guessing it's not exactly a tourist spot, so they would not be spending
a bit of off-duty time in the sun, or having a relaxing, lazy, walk!


It's a bit of a tourist area but your right and most tourists only come in
the summer. Plenty of wild birds and seals but no pubs or fish shops on the
island. That's why broadband would be nice in the winter evenings apart from
being good for the kids educational needs. - Mike


  #9  
Old November 23rd 06, 11:59 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default Do BT Discriminate ?

On Thu, 23 Nov 2006 22:06:14 GMT, "Mike"
wrote:

couldn,t cut
and paste as no right click on the popup.


whatever happened to Ctrl/c and Ctrl/v :-)

On a piffling little exchange I would expect them to use their
"Exchange Activate" 512k only solution, as they have in other places
under the Scottish funded rollout. Maybe you've been lucky.

The email address works if you want to send the phone number so I can
see what an ISP system says about it.

Phil
--
http://www.notspot.info/ - if you can't get the Broadband you want.
  #10  
Old November 24th 06, 02:34 AM posted to uk.telecom.broadband
NoNeedToKnow
external usenet poster
 
Posts: 498
Default Do BT Discriminate ?

On 23 Nov 2006, "Ron" wrote:

No one from BT is going to spend time looking through groups
giving out advice!


However, there are some helpful BT staff (or ex-staff) who do post from
time to time, so is this your first post (without a period of time
'lurking'), and you are unaware of any BT staff's posts ?
 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 01:21 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2020 BroadbanterBanter.
The comments are property of their posters.