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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Sky broadband issues - Help Please?



 
 
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  #1  
Old December 22nd 06, 01:24 PM posted to uk.telecom.broadband
Spookydel
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Posts: 2
Default Sky broadband issues - Help Please?

Hi there

One of my coleagues is having problems getting her Sky Broadband order
through, and I'm sure one of you knowledgable peeps will know what to
do about it.

Basically, what has happened is that she has moved into a flat and had
to get a new phone no from BT as the old ocupant ported the number to
his new place.

She's rung up Sky who have said there is a LLU block on the line and
she needs to talk to BT about it - however BT say that SKY needs to
contact BT wholesale to have the block removed - and it's all going
round in circles.

I did wonder if it was something to do with the old occupant having had
an unbundled line before - but I'm not sure if that is the case.

Any ideas on how to rectify this?

Cheers all

Spooks

  #2  
Old December 22nd 06, 01:25 PM posted to uk.telecom.broadband
jpd
external usenet poster
 
Posts: 4
Default Sky broadband issues - Help Please?


"Spookydel" wrote in message
ups.com...
Hi there

One of my coleagues is having problems getting her Sky Broadband order
through, and I'm sure one of you knowledgable peeps will know what to
do about it.

Basically, what has happened is that she has moved into a flat and had
to get a new phone no from BT as the old ocupant ported the number to
his new place.

She's rung up Sky who have said there is a LLU block on the line and
she needs to talk to BT about it - however BT say that SKY needs to
contact BT wholesale to have the block removed - and it's all going
round in circles.

I did wonder if it was something to do with the old occupant having had
an unbundled line before - but I'm not sure if that is the case.

Any ideas on how to rectify this?


have a look here
http://www.skyuser.org.uk


  #3  
Old December 22nd 06, 01:32 PM posted to uk.telecom.broadband
Spookydel
external usenet poster
 
Posts: 2
Default Sky broadband issues - Help Please?


jpd wrote:
"Spookydel" wrote in message
ups.com...
Hi there

One of my coleagues is having problems getting her Sky Broadband order
through, and I'm sure one of you knowledgable peeps will know what to
do about it.

Basically, what has happened is that she has moved into a flat and had
to get a new phone no from BT as the old ocupant ported the number to
his new place.

She's rung up Sky who have said there is a LLU block on the line and
she needs to talk to BT about it - however BT say that SKY needs to
contact BT wholesale to have the block removed - and it's all going
round in circles.

I did wonder if it was something to do with the old occupant having had
an unbundled line before - but I'm not sure if that is the case.

Any ideas on how to rectify this?


have a look here
http://www.skyuser.org.uk


thanks - had had a look at that already but couldn't find much to help
me - was wondering if someone had maybe had some direct experience of
it?

  #4  
Old December 22nd 06, 06:07 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default Sky broadband issues - Help Please?

On 22 Dec 2006 04:24:56 -0800, "Spookydel"
wrote:

Any ideas on how to rectify this?


a) tell us what a reputable number checker like
www.btwholesale.com/getbroadband says (in full)

b) if it says there is an existing ADSL service on the line (or
similar) see
http://www.ofcom.org.uk/consumeradvi...ice/tagonline/

Phil
 




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