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Old July 15th 17, 08:07 AM posted to uk.telecom.broadband
Graham J[_2_]
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Posts: 626
Default Swapping DSL routers

Theo wrote:
Graham J wrote:
Hope this helps.

Thanks all. So it sounds like any new connection is going to require the

a) knowing what the heck the login credentials are, since typically the ISP
doesn't tell you
b) knowing how to configure them in the router

That's annoying. The reason I ask is that it's a pain these days to
reconfigure all the wifi devices you have when changing ISP. I had hoped
you could just move an existing router to a new connection, but it seems
not. The alternative is knowing how to change the new ISP's router's SSID
and key to match the existing one.

All of these happen when there's not enough internet connection to be able
to use a remote access tool, at least if there's no ethernet computer
accessible. I suppose a Raspberry Pi or something with an auto-connecting
VPN tunnel might be a worth a try.

I think you're confusing several different login credentials.

Your item (a) - if this means the login credentials for the broadband
service every reputable ISP will tell you them. Some (Plusnet) will let
you choose a password when you place the order. Others (Zen) will tell
you what they have configured when they send an email confirming the order.

Your item (b) requires two things: and Ethernet cabled connection
between a computer and the router; and knowledge of the username and
password for the router. The latter is available by Googling if you
know the make and model of the router; it should also be provided by
whoever supplied the router. Whatever, the user should always change it
to something known only to himself (herself) and make a note of it, so
knowledge of the login details and how to change them is mandatory for a
secure system.

Given this, there is no reason to change the router just because you
change ISP. Clearly if you are changing from ADSL to VDSL the old
router may not support VDSL so you will have to change the router.

The credentials for the WiFi connection are I agree a pain. Generally
the SSID and security key configured in the router can be changed, but
it requires the user to have a cabled connection as discussed above
about your item (b). That way the credentials of the new router can be
configured to match those of the old router that is being removed. In
principle all the WiFi clients should conenct immediately; however I
have known devices that require the existing connection to be deleted
and re-created with the same credentials. Things like TVs have such an
awful user interface that setting up a reasonably long and complex
security key can be a real challenge. But for a laptop or smartphone it
is usually straightforward.

None of this should be beyond the capabilities of anybody who can follow
simple written instructions. There's no need for the user to hve any
specialist knowledge. Sadly this probably means that only 20% of the
population will ever be able to configure a router for themselves.

So there's always a market for a local support service that can help the
80% of the population that can't do it for themselves. This also helps
resolve other problems such as lack of microfilters, multiple telephone
connections implemented incorrectly, unreasonable expectations for the
area that the WiFi signal will cover, and maintaining proper documentation.

Graham J