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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
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#1
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![]() I am on option 1 with included bundled UK telephone calls. Now I cannot phone out on the BT line as it says this service is not supported on this line, still ok on incoming calls. Only calls I can make are via Skype and virgin only have 0906 numbers which are not supported by skype. Virgins email fault form is for adsl & emails etc nothing for phone service. I emailed their account department as I couldn't get through any other way but that could be a long while in getting answered. I am in a remote spot so have no access to any other phone apart from my mobile and thats only payg and have to stand out side to use it. I was wondering if they have a problem with BT as well as with Sky. Just used skype to contact BT using 0800800151 option 9 - call was answered within 20 seconds and young lady said even though I wasn't one of their customers she would have it checked out and call me back shortly. In the meantime I can dial 1280 to phone out. Now why don't Virgin put that on their website help files, would have saved time. |
#2
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![]() Mike wrote: In the meantime I can dial 1280 to phone out. Now why don't Virgin put that on their website help files, would have saved time. That would mean them effectively saying "to use a competitor to route your calls, simply prefix any call with 1280" - Do you think that's likely? |
#3
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![]() "Jono" wrote in message news ![]() Mike wrote: In the meantime I can dial 1280 to phone out. Now why don't Virgin put that on their website help files, would have saved time. That would mean them effectively saying "to use a competitor to route your calls, simply prefix any call with 1280" - Do you think that's likely? I eventaully thought'sod it' and phoned Virgin on their 0906 number at 25p per minute to tell them they had again cocked up my telephone line and yes, the lady I spoke to asked if I knew that I could dial 1280 to make outgoing calls. Obviously saves them money if I pay BT for calls that I have already paid virgin for. It is obviously going to be better to go back to BT in the long term as you can contact them for free, unlike virgin who rake in 25p per minute everytime they cock up their service. Just wondering now how bad does it have to get before I can cancel without paying the cancellation fee. |
#4
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![]() "Mike" wrote in message ... "Jono" wrote in message news ![]() Mike wrote: In the meantime I can dial 1280 to phone out. Now why don't Virgin put that on their website help files, would have saved time. That would mean them effectively saying "to use a competitor to route your calls, simply prefix any call with 1280" - Do you think that's likely? I eventaully thought'sod it' and phoned Virgin on their 0906 number at 25p per minute to tell them they had again cocked up my telephone line and yes, the lady I spoke to asked if I knew that I could dial 1280 to make outgoing calls. Obviously saves them money if I pay BT for calls that I have already paid virgin for. It is obviously going to be better to go back to BT in the long term as you can contact them for free, unlike virgin who rake in 25p per minute everytime they cock up their service. Just wondering now how bad does it have to get before I can cancel without paying the cancellation fee. ================================================== =============================== Sounds to me like they have not kept to the contract, therefore, in theory you should be able to leave as they have not fulfilled their part of the (verbal?) contract. I too am with Virgin, on option 2, I was not told at 'sign up' that all calls would have to be routed via Virgin at all times, they (Virgin)charged a 6p connection fee daytime, BT only 3p I believe. I wish I had been told all this before sign up. One thing though, as opposed to NTL whom I was with before, they do actually answer the telephone and if you speak loud enough they do listen!!! Brian (Huddersfield) |
#5
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![]() "That Man!" wrote in message ... "Mike" wrote in message ... "Jono" wrote in message news ![]() Mike wrote: In the meantime I can dial 1280 to phone out. Now why don't Virgin put that on their website help files, would have saved time. That would mean them effectively saying "to use a competitor to route your calls, simply prefix any call with 1280" - Do you think that's likely? I eventaully thought'sod it' and phoned Virgin on their 0906 number at 25p per minute to tell them they had again cocked up my telephone line and yes, the lady I spoke to asked if I knew that I could dial 1280 to make outgoing calls. Obviously saves them money if I pay BT for calls that I have already paid virgin for. It is obviously going to be better to go back to BT in the long term as you can contact them for free, unlike virgin who rake in 25p per minute everytime they cock up their service. Just wondering now how bad does it have to get before I can cancel without paying the cancellation fee. ================================================== =============================== Sounds to me like they have not kept to the contract, therefore, in theory you should be able to leave as they have not fulfilled their part of the (verbal?) contract. I too am with Virgin, on option 2, I was not told at 'sign up' that all calls would have to be routed via Virgin at all times, they (Virgin)charged a 6p connection fee daytime, BT only 3p I believe. I wish I had been told all this before sign up. One thing though, as opposed to NTL whom I was with before, they do actually answer the telephone and if you speak loud enough they do listen!!! Brian (Huddersfield) Hi Brian - Do you phone them on the 0906 numbers or do you know of any standard rate numbers? |
#6
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![]() "Mike" wrote in message ... "That Man!" wrote in message ... "Mike" wrote in message ... "Jono" wrote in message news ![]() In the meantime I can dial 1280 to phone out. Now why don't Virgin put that on their website help files, would have saved time. That would mean them effectively saying "to use a competitor to route your calls, simply prefix any call with 1280" - Do you think that's likely? I eventaully thought'sod it' and phoned Virgin on their 0906 number at 25p per minute to tell them they had again cocked up my telephone line and yes, the lady I spoke to asked if I knew that I could dial 1280 to make outgoing calls. Obviously saves them money if I pay BT for calls that I have already paid virgin for. It is obviously going to be better to go back to BT in the long term as you can contact them for free, unlike virgin who rake in 25p per minute everytime they cock up their service. Just wondering now how bad does it have to get before I can cancel without paying the cancellation fee. ================================================== =============================== Sounds to me like they have not kept to the contract, therefore, in theory you should be able to leave as they have not fulfilled their part of the (verbal?) contract. I too am with Virgin, on option 2, I was not told at 'sign up' that all calls would have to be routed via Virgin at all times, they (Virgin)charged a 6p connection fee daytime, BT only 3p I believe. I wish I had been told all this before sign up. One thing though, as opposed to NTL whom I was with before, they do actually answer the telephone and if you speak loud enough they do listen!!! Brian (Huddersfield) Hi Brian - Do you phone them on the 0906 numbers or do you know of any standard rate numbers? ------------------------------------------------------------------------------------------------------------------------------- Hi Mike No, I won't use the 0906 out of principle (I'd have to be really desperate) I used the standard 0845 number, which I can't seem to put my hand on at this moment, if you want the number, email me back later and I'll find it. What I did find was, at times you had to stand your ground with them, I asked to speak to the manager a couple of times, .... that usually got things moving. Brian ) |
#7
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![]() "That Man!" wrote in message ... "Mike" wrote in message ... "That Man!" wrote in message ... "Mike" wrote in message ... "Jono" wrote in message news ![]() In the meantime I can dial 1280 to phone out. Now why don't Virgin put that on their website help files, would have saved time. That would mean them effectively saying "to use a competitor to route your calls, simply prefix any call with 1280" - Do you think that's likely? I eventaully thought'sod it' and phoned Virgin on their 0906 number at 25p per minute to tell them they had again cocked up my telephone line and yes, the lady I spoke to asked if I knew that I could dial 1280 to make outgoing calls. Obviously saves them money if I pay BT for calls that I have already paid virgin for. It is obviously going to be better to go back to BT in the long term as you can contact them for free, unlike virgin who rake in 25p per minute everytime they cock up their service. Just wondering now how bad does it have to get before I can cancel without paying the cancellation fee. ================================================== =============================== Sounds to me like they have not kept to the contract, therefore, in theory you should be able to leave as they have not fulfilled their part of the (verbal?) contract. I too am with Virgin, on option 2, I was not told at 'sign up' that all calls would have to be routed via Virgin at all times, they (Virgin)charged a 6p connection fee daytime, BT only 3p I believe. I wish I had been told all this before sign up. One thing though, as opposed to NTL whom I was with before, they do actually answer the telephone and if you speak loud enough they do listen!!! Brian (Huddersfield) Hi Brian - Do you phone them on the 0906 numbers or do you know of any standard rate numbers? ------------------------------------------------------------------------------------------------------------------------------- Hi Mike No, I won't use the 0906 out of principle (I'd have to be really desperate) I used the standard 0845 number, which I can't seem to put my hand on at this moment, if you want the number, email me back later and I'll find it. What I did find was, at times you had to stand your ground with them, I asked to speak to the manager a couple of times, .... that usually got things moving. Brian ) Email sent |
#8
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![]() Hi Mike No, I won't use the 0906 out of principle (I'd have to be really desperate) I used the standard 0845 number, which I can't seem to put my hand on at this moment, if you want the number, email me back later and I'll find it. What I did find was, at times you had to stand your ground with them, I asked to speak to the manager a couple of times, .... that usually got things moving. Brian ) Email sent Might me worthwhile searching on here for another number... http://www.saynoto0870.com/search.php Sparks... |
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