| | Three DD Scam
On Thursday, 1 November 2018 08:37:13 UTC, CJB wrote:
For some years I used to use a small USB dongle from Three to access the Internet. I had a contract on a monthly basis for 5GB at £15 - that was OK for me. Then the damn device kept disconnecting. Payment was on DD.
So last year I complained and got suckered into a Wifi device again USB connected. This was on a yearly contract for £17 for 20GB. Again payment was on DD. The previous DD was supposed to be cancelled by Three as soon as the new one kicked in.
Earlier this year I checked by bank account and found that Three had been deducting TWO DDs for months. They hadn't cancelled the first one as promised.
Contacting Three was a nightmare. I tried their chat to an agent feature. I tried raising an issue on their complaints page - no-one phoned back. I tried emailing the HQ for Hutchinson in Scotland. Then I tried Resolver and TrustPilot - all to no avail. Even Facebook was useless. Finally the thing that worked was the Customer Service phone an agent feature - with a senior person who had authority to refund the overpayments made.
But it was all damn hard work - but I got my money back.
It seems rumours that Three's customer service had improved [from diabolical] were premature.