| | Three DD Scam
In article , CJB
For some years I used to use a small USB dongle from Three to access
the Internet. I had a contract on a monthly basis for 5GB at £15 - that
was OK for me. Then the damn device kept disconnecting. Payment was on
So last year I complained and got suckered into a Wifi device again USB
connected. This was on a yearly contract for £17 for 20GB. Again
payment was on DD. The previous DD was supposed to be cancelled by
Three as soon as the new one kicked in.
Earlier this year I checked by bank account and found that Three had
been deducting TWO DDs for months. They hadn't cancelled the first one
Contacting Three was a nightmare. I tried their chat to an agent
feature. I tried raising an issue on their complaints page - no-one
phoned back. I tried emailing the HQ for Hutchinson in Scotland. Then I
tried Resolver and TrustPilot - all to no avail. Even Facebook was
useless. Finally the thing that worked was the Customer Service phone
an agent feature - with a senior person who had authority to refund the
But it was all damn hard work - but I got my money back.
Did you not contact your bank? DD guarantee.