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Old November 7th 18, 12:47 AM posted to uk.telecom.broadband
Flyig u 28 + on desktop
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Posts: 6
Default Plusnet regrade from ADSL to FTTC

Graham J wrote:
My neighbour Tony has ADSL from Plusnet. Last Tuesday Tony ordered -
via the Plusnet Member Centre - an upgrade to FTTC. He received an
acknowlegement email Sent: Tuesday, October 30, 2018 3:40 PM which
includes the text:

"""""""""""""""""""""""""""""""""""""""""""""""""" """"""""""""""""""

We've received your product change request and have now started the
process of moving your products to:

. Broadband package: Unlimited Fibre

. Phone package: Anytime International 300

. Contract: 18 months

. Hardwa Plusnet wireless router

This will change over on 6th November 2018 and your new cost per month
will be 42.98.

"""""""""""""""""""""""""""""""""""""""""""""""""" """"""""""""""""""

Tony's router hasn't arrived. So I've lent him something that with
work with VDSL.

Neither has the service been regraded to FTTC which should have
happened today, before 6pm. I've monitored it continuously during
the day (using F8Lure) and there has been no break in connection
which would normally occur while the Openreach technician changes the
wiring in the nearby "green cabinet". The router shows that the
connection is still ADSL.
Tony has emailed and has received an automated reply
telling him that the mailbox is not monitored.

Is this par for the course for Plusnet?

I've been waiting for it here from December 2012. That's when our
cabinet was due to be converted. Since then the date has been put
forwrd in jumps of 3 months, 6months or 12 months. About a year ago it
all changed and instead of a connection date it became "the cabinet is
under review. The fibre broadband solutions will be explored and we'll
update once done", so I guess 'Not in my life time' is a more
appropriate comment.
Heard melodies are sweet but those Unheard are sweeter
FN 28+. Mungo Brandybuck of Buckland