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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Up to 16 Mb - 37 - Virgin Media



 
 
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  #1  
Old March 21st 07, 11:34 AM posted to uk.telecom.broadband
Gonz
external usenet poster
 
Posts: 819
Default Up to 16 Mb - 37 - Virgin Media

plus 25 if the modem they provide isn't capable of speeds up to 16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a
modem that is fit for the purpose.

  #2  
Old March 21st 07, 11:46 AM posted to uk.telecom.broadband
ABC
external usenet poster
 
Posts: 145
Default Up to 16 Mb - 37 - Virgin Media


"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to 16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a modem
that is fit for the purpose.


If the modem is "not fit for purpose" as it requires replacing when going to
higher speeds, then this replacement should be free due to you not actually
owning the equipment.

I would strongly suggest people complain to OFCOM, saying that VM are trying
to extort money out of customers by introducing a change to replace their
own equipment.


  #3  
Old March 21st 07, 11:59 AM posted to uk.telecom.broadband
Gonz
external usenet poster
 
Posts: 819
Default Up to 16 Mb - 37 - Virgin Media


"ABC" wrote in message
...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to
16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a
modem that is fit for the purpose.


If the modem is "not fit for purpose" as it requires replacing when
going to higher speeds, then this replacement should be free due to
you not actually owning the equipment.


Exactly...
They were issuin free replacements for users on the old modems upgradin
to 10Mb before now, and now they know that all them 25's are gonna make
1,000's.

Even if they said it was for sending an engineer around to physically
replace the modem.
That's their problem, they're the ones who are offerin the service, they
still offer a free tech visit if the problem is their end and not the
customers.

I would strongly suggest people complain to OFCOM, saying that VM are
trying to extort money out of customers by introducing a change to
replace their own equipment.


I would strongly suggest that people just tell em where to stick their
equipment )

  #4  
Old March 21st 07, 01:50 PM posted to uk.telecom.broadband
acdeag
external usenet poster
 
Posts: 7
Default Up to 16 Mb - 37 - Virgin Media


"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to 16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a modem
that is fit for the purpose.

I really thought the leopard may have changed it's spots with the
re-branding to VM, however looks like the same old poor value with juts a
new gloss on it.

  #5  
Old March 21st 07, 02:03 PM posted to uk.telecom.broadband
Beck
external usenet poster
 
Posts: 97
Default Up to 16 Mb - 37 - Virgin Media


"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to 16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a modem
that is fit for the purpose.


Wait... So they provide a modem for a 16mb service but you have to pay extra
if that modem they provide does not work at that speed?
Surely they should be providing an item fit for the purpose of the service?

I assume this applies to current customers who have an older modem?

  #6  
Old March 21st 07, 02:07 PM posted to uk.telecom.broadband
Gonz
external usenet poster
 
Posts: 819
Default Up to 16 Mb - 37 - Virgin Media


"acdeag" wrote in message
k...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to
16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a
modem that is fit for the purpose.


I really thought the leopard may have changed it's spots with the
re-branding to VM, however looks like the same old poor value with
juts a new gloss on it.


That's all the 'Virgin Media' name change was for.
To hide the name NTL.

  #7  
Old March 21st 07, 02:07 PM posted to uk.telecom.broadband
Gonz
external usenet poster
 
Posts: 819
Default Up to 16 Mb - 37 - Virgin Media


"Beck" wrote in message
...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to
16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a
modem that is fit for the purpose.


Wait... So they provide a modem for a 16mb service but you have to pay
extra if that modem they provide does not work at that speed?
Surely they should be providing an item fit for the purpose of the
service?

I assume this applies to current customers who have an older modem?


New customers wud presumably get a modem that is 'fit for the purpose'
issued.
Only 'existing' customers with an incompatible modem wud be charged 25
to provide a modem that is compatible.

  #8  
Old March 21st 07, 02:49 PM posted to uk.telecom.broadband
[email protected]
external usenet poster
 
Posts: 735
Default Up to 16 Mb - 37 - Virgin Media


"Gonz" T o p @ S e c r e t . c o m wrote in message
...

"ABC" wrote in message
...

"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to 16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a
modem that is fit for the purpose.


If the modem is "not fit for purpose" as it requires replacing when going
to higher speeds, then this replacement should be free due to you not
actually owning the equipment.


Exactly...
They were issuin free replacements for users on the old modems upgradin to
10Mb before now, and now they know that all them 25's are gonna make
1,000's.

Even if they said it was for sending an engineer around to physically
replace the modem.
That's their problem, they're the ones who are offerin the service, they
still offer a free tech visit if the problem is their end and not the
customers.

I would strongly suggest people complain to OFCOM, saying that VM are
trying to extort money out of customers by introducing a change to
replace their own equipment.



Don't be silly..
Its not an upgrade so the customer decides if they want this new service.


I would strongly suggest that people just tell em where to stick their
equipment )


You would whatever they did. ;-)


  #10  
Old March 22nd 07, 02:21 PM posted to uk.telecom.broadband
Gonz
external usenet poster
 
Posts: 819
Default Up to 16 Mb - 37 - Virgin Media


"Gonz" T o p @ S e c r e t . c o m wrote in message
...
plus 25 if the modem they provide isn't capable of speeds up to 16Mb.

An admission that their network cannot cope.
'up to' becomin the same as ADSL lately, even though it's cable.

They own the modems, and they expect customers to pay them 25 for a
modem that is fit for the purpose.


They've changed their mind now.
Probly cuz they know that they're rippin people off.

They're now sayin that they'll send you the modem and you can fit it
yourself.

Where before you couldn't install a modem yourself for any reason, and
had to have an engineer sent out.

Anyway...
They've changed their mind about rippin customers off, that's all that
matters.

 




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