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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
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#1
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![]() OFCOM are currently refusing to deal with complaints about UK ISPs using TV and RADIO adverts with the word "unlimited". OFCOM are referring people who complain about misleading adverts to Trading Standards! They refuse to deal with major UK companies although they acknowledged in a letter to me that IPS's were misleading customers by using the word "unlimited" and they had lots of similar complaints. If you have been fobbed off by OFCOM and they have refused to deal with a complaint they acknowledge exists - I suggest you send the letter with a copy of your complaint to your local MP. Do OFCOM always refuse to take on major companies? They suggest it is acceptable for the public to be misled and for false advertising to continue on TV and radio. |
#2
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![]() On Mar 22, 11:23 pm, "Phil" wrote: OFCOM are currently refusing to deal with complaints about UK ISPs using TV and RADIO adverts with the word "unlimited". is that possibly because complaints about advertising are the responsibility of the Advertising Standards Authority ? "The ASA is here to make sure all advertising, wherever it appears, meets the high standards laid down in the advertising codes. Our website will tell you more about the rules for advertising, let you complain online, and explain how the ASA is working to keep UK advertising standards as high as possible." http://www.asa.org.uk/asa/ Unfair contract terms or selling goods / services that are not as described would be a Trading Standards issue. Horses for courses. Phil |
#3
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![]() On Thu, 22 Mar 2007 23:23:13 -0000, "Phil" wrote: OFCOM are currently refusing to deal with complaints about UK ISPs using TV and RADIO adverts with the word "unlimited". Naturally enough, since advertising is not within their remit. they shouldn't be directing people to Trading Standards though, because it is not within their remit either. It is the Advertising Standards Authority they should be directing people to. -- Alex Heney, Global Villager Oxymoron: Safe Sex. To reply by email, my address is alexATheneyDOTplusDOTcom |
#4
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![]() Alex Heney wrote: On Thu, 22 Mar 2007 23:23:13 -0000, "Phil" wrote: OFCOM are currently refusing to deal with complaints about UK ISPs using TV and RADIO adverts with the word "unlimited". Naturally enough, since advertising is not within their remit. they shouldn't be directing people to Trading Standards though, because it is not within their remit either. It is the Advertising Standards Authority they should be directing people to. But I'm sure I've read that the ASA has no power to enforce things. Surely Trading Standards *are* the right place? It's them that normally force organisations to change/withdraw misleading adverts, eg those for dodgy loan companies. -- Jeremy C B Nicoll - my opinions are my own. |
#5
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![]() Jeremy C B Nicoll wrote: Alex Heney wrote: "Phil" wrote: OFCOM are currently refusing to deal with complaints about UK ISPs using TV and RADIO adverts with the word "unlimited". Naturally enough, since advertising is not within their remit. they shouldn't be directing people to Trading Standards though, because it is not within their remit either. It is the Advertising Standards Authority they should be directing people to. But I'm sure I've read that the ASA has no power to enforce things. Surely Trading Standards *are* the right place? It's them that normally force organisations to change/withdraw misleading adverts, eg those for dodgy loan companies. However Trading Standards are simply local entities with no broad remit to tackle countrywide abuse. Graham |
#6
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![]() On Thu, 22 Mar 2007 23:23:13 -0000, "Phil" wrote: |!OFCOM are currently refusing to deal with complaints about UK ISPs using TV |!and RADIO adverts with the word "unlimited". OFCOM are referring people who |!complain about misleading adverts to Trading Standards! They refuse to deal |!with major UK companies although they acknowledged in a letter to me that |!IPS's were misleading customers by using the word "unlimited" and they had |!lots of similar complaints. |! |!If you have been fobbed off by OFCOM and they have refused to deal with a |!complaint they acknowledge exists - I suggest you send the letter with a |!copy of your complaint to your local MP. Do OFCOM always refuse to take on |!major companies? They suggest it is acceptable for the public to be misled |!and for false advertising to continue on TV and radio. A copy of complaint letters to the Advertising Standards Authority http://www.asa.org.uk/asa/ would also be useful. -- Dave Fawthrop sf hyphenologist.co.uk 165 *Free* SF ebooks. 165 Sci Fi books on CDROM, from Project Gutenberg http://www.gutenberg.org/wiki/Main_Page Completely Free to any address in the UK. Contact me on the *above* email address. |
#7
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![]() Eeyore wrote: However Trading Standards are simply local entities with no broad remit to tackle countrywide abuse. On the other other hand, the man in the street can't contact their local TSOs very easily; you ring the national Consumer Direct (or whatever it is called) line and they give advice and they pass local problems on to your local TSOs if necessary. Perhaps CD should be asked who the enforcer for this issue is. -- Jeremy C B Nicoll - my opinions are my own. |
#8
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![]() "Jeremy C B Nicoll" wrote in message .. . Eeyore wrote: However Trading Standards are simply local entities with no broad remit to tackle countrywide abuse. On the other other hand, the man in the street can't contact their local TSOs very easily; you ring the national Consumer Direct (or whatever it is called) line and they give advice and they pass local problems on to your local TSOs if necessary. Perhaps CD should be asked who the enforcer for this issue is. I suppose that depends on who you call. I phone up my local council and ask for trading standards, they put me through straight away. |
#9
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![]() On Fri, 23 Mar 2007 07:09:11 +0000, Dave Fawthrop wrote: A copy of complaint letters to the Advertising Standards Authority http://www.asa.org.uk/asa/ would also be useful. They have had several complaints on this issue and have decided it isn't misleading. See http://www.asa.org.uk/asa/adjudicati...ation_id=41287 for one of them. -- Peter Parry WPP Ltd http://www.wpp.ltd.uk Antenna solutions for car, caravan, house, office, boat and tent. Fixed Telephone wiring guide at :- http://www.wppltd.demon.co.uk/WPP/Wi...telephone.html |
#10
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![]() On Fri, 23 Mar 2007 10:34:39 +0000, Peter Parry wrote: |!On Fri, 23 Mar 2007 07:09:11 +0000, Dave Fawthrop wrote: |! |!A copy of complaint letters to the Advertising Standards Authority |!http://www.asa.org.uk/asa/ would also be useful. |! |!They have had several complaints on this issue and have decided it |!isn't misleading. See |!http://www.asa.org.uk/asa/adjudicati...ation_id=41287 |!for one of them. Maybe a few more complaints would move ASA. -- Dave Fawthrop sf hyphenologist.co.uk 165 *Free* SF ebooks. 165 Sci Fi books on CDROM, from Project Gutenberg http://www.gutenberg.org/wiki/Main_Page Completely Free to any address in the UK. Contact me on the *above* email address. |
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