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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Post Office Broadband Extra and Homephone



 
 
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  #1  
Old December 12th 07, 02:20 PM posted to uk.telecom.broadband
Mike
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Posts: 24
Default Post Office Broadband Extra and Homephone

As you will have seen they are spending a vast amount advertising it on TV.
Unfortunately due to software problem some have ordered and are given
connection dates but the order is not in place.

The only way out is to cancel the order and place a new order, unfortunately
staff have been trying to cancel orders for the last week without success.
The software will not fully process the order but neither will it allow a
cancellation which means a new order cannot be placed on that line. If
anyone has placed an order and is migrating from another ISP it may be
prudent to check that your order is actually in place.



Mike


  #2  
Old December 12th 07, 02:38 PM posted to uk.telecom.broadband
Eeyore
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Posts: 3,222
Default Post Office Broadband Extra and Homephone



Mike wrote:

As you will have seen they are spending a vast amount advertising it on TV.
Unfortunately due to software problem some have ordered and are given
connection dates but the order is not in place.

The only way out is to cancel the order and place a new order, unfortunately
staff have been trying to cancel orders for the last week without success.
The software will not fully process the order but neither will it allow a
cancellation which means a new order cannot be placed on that line. If
anyone has placed an order and is migrating from another ISP it may be
prudent to check that your order is actually in place.


Where did you get this information ?

Graham

  #3  
Old December 12th 07, 03:00 PM posted to uk.telecom.broadband
Mike
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Posts: 24
Default Post Office Broadband Extra and Homephone


"Eeyore" wrote in message
...


Mike wrote:

As you will have seen they are spending a vast amount advertising it on
TV.
Unfortunately due to software problem some have ordered and are given
connection dates but the order is not in place.

The only way out is to cancel the order and place a new order,
unfortunately
staff have been trying to cancel orders for the last week without
success.
The software will not fully process the order but neither will it allow a
cancellation which means a new order cannot be placed on that line. If
anyone has placed an order and is migrating from another ISP it may be
prudent to check that your order is actually in place.


Where did you get this information ?

Graham


Telephone call to 0800 092 0500 - The staff are extremely helpful but cannot
do anything until the software contractor has sorted the problem. I was told
I would be activated on the 28th December but now they cannot give any idea
when it could take place.

Mike


  #4  
Old December 13th 07, 11:04 AM posted to uk.telecom.broadband
Mark
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Posts: 54
Default Post Office Broadband Extra and Homephone

On Wed, 12 Dec 2007 14:20:44 GMT, "Mike"
wrote:

As you will have seen they are spending a vast amount advertising it on TV.
Unfortunately due to software problem some have ordered and are given
connection dates but the order is not in place.

The only way out is to cancel the order and place a new order, unfortunately
staff have been trying to cancel orders for the last week without success.
The software will not fully process the order but neither will it allow a
cancellation which means a new order cannot be placed on that line. If
anyone has placed an order and is migrating from another ISP it may be
prudent to check that your order is actually in place.


I'm not surprized. When I was with them they could not correct
billing mistakes which resulted in being overcharged.

One to avoid.

M
 




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