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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Virgin Media - unfit for purpose



 
 
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  #1  
Old February 11th 08, 09:32 AM posted to uk.telecom.broadband
Gonz
external usenet poster
 
Posts: 819
Default Virgin Media - unfit for purpose

What percentage of their customer base are using incompatible modems for
the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.

  #2  
Old February 11th 08, 12:27 PM posted to uk.telecom.broadband
[email protected]
external usenet poster
 
Posts: 264
Default Virgin Media - unfit for purpose

On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" T o p @ S e c r e t . c o
m wrote:

What percentage of their customer base are using incompatible modems for
the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.

But you can bet your life they check that they receive each monthly
payment they receive from you on the day they are suppose to receive
it .
  #3  
Old February 11th 08, 04:52 PM posted to uk.telecom.broadband
Gonz
external usenet poster
 
Posts: 819
Default Virgin Media - unfit for purpose


wrote in message
news
On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" T o p @ S e c r e t . c o
m wrote:

What percentage of their customer base are using incompatible modems
for
the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.


But you can bet your life they check that they receive each monthly
payment they receive from you on the day they are suppose to receive
it .


And then phone you up if it's not been paid on the day it's meant to be
paid.

  #4  
Old February 11th 08, 06:03 PM posted to uk.telecom.broadband
Nicola Redwood
external usenet poster
 
Posts: 200
Default Virgin Media - unfit for purpose


"Gonz" T o p @ S e c r e t . c o m wrote in message
. ..

wrote in message
news
On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" T o p @ S e c r e t . c o
m wrote:

What percentage of their customer base are using incompatible modems for
the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.


But you can bet your life they check that they receive each monthly
payment they receive from you on the day they are suppose to receive
it .


And then phone you up if it's not been paid on the day it's meant to be
paid.


They don't even do that - no payment, no Internet!


  #5  
Old February 11th 08, 06:33 PM posted to uk.telecom.broadband
[email protected]
external usenet poster
 
Posts: 264
Default Virgin Media - unfit for purpose

On Mon, 11 Feb 2008 16:52:56 -0000, "Gonz" T o p @ S e c r e t . c o
m wrote:


wrote in message
news
On Mon, 11 Feb 2008 09:32:24 -0000, "Gonz" T o p @ S e c r e t . c o
m wrote:

What percentage of their customer base are using incompatible modems
for
the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.


But you can bet your life they check that they receive each monthly
payment they receive from you on the day they are suppose to receive
it .


And then phone you up if it's not been paid on the day it's meant to be
paid.

I got one up on them there they don't have any phone numbers of mine
and never will have and that applies to any company I deal with not
just Virgin but with the exception of BT of course .
  #6  
Old February 11th 08, 06:36 PM posted to uk.telecom.broadband
[email protected]
external usenet poster
 
Posts: 264
Default Virgin Media - unfit for purpose

On Mon, 11 Feb 2008 18:03:52 -0000, "Nicola Redwood"
wrote:


They don't even do that - no payment, no Internet!

But entirely different matter when there IS payment and NO Internet
then they go to sleep for a few days .
  #7  
Old February 11th 08, 07:29 PM posted to uk.telecom.broadband
Henry Ross
external usenet poster
 
Posts: 12
Default Virgin Media - unfit for purpose

But you can bet your life they check that they receive each monthly
payment they receive from you on the day they are suppose to receive
it .


And then phone you up if it's not been paid on the day it's meant to be
paid.


They don't even do that - no payment, no Internet!


That's pretty common nowadays for a lot of ISPs.


  #8  
Old February 12th 08, 09:51 AM posted to uk.telecom.broadband
MeGgAhUrTz
external usenet poster
 
Posts: 40
Default Virgin Media - unfit for purpose


wrote in message
...
I got one up on them there they don't have any phone numbers of mine
and never will have and that applies to any company I deal with not
just Virgin but with the exception of BT of course .


Not even Sipgate ;0)

  #9  
Old February 12th 08, 11:01 AM posted to uk.telecom.broadband
Carl Waring
external usenet poster
 
Posts: 410
Default Virgin Media - unfit for purpose

Gonz wrote:
What percentage of their customer base are using incompatible modems
for the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.


Oh do stop your pathetic whining you moaning moron.

The modems that VM (or NTL or Telewest as was) provide to any given customer
we more than capable of the speeds that they had at the time the service was
activated.

With speed upgrades, some modems may not be able to reach those speeds. So
what happens? VM simply send you a new one. That's it. End of story.

No big drama. No conspiracy theories. No hyperbole. Nothing.

You get a new modem. Job done.

This is yet another NON-issue that you are trying to hit VM over the head
with.

--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495


  #10  
Old February 12th 08, 02:21 PM posted to uk.telecom.broadband
BrianD
external usenet poster
 
Posts: 3
Default Virgin Media - unfit for purpose


"Carl Waring" wrote in message
...
Gonz wrote:
What percentage of their customer base are using incompatible modems
for the connection they are on?
What percentage are claiming back monies paid, for the time they have
been payin full price for a service that the modem issued to them has
been incompatible for?
What checks do Virgin Media do when upgrading a customer to a higher
package where a compatible modem may be needed?

I can answer the last one myself...
None at all.


Oh do stop your pathetic whining you moaning moron.

The modems that VM (or NTL or Telewest as was) provide to any given
customer we more than capable of the speeds that they had at the time the
service was activated.

With speed upgrades, some modems may not be able to reach those speeds. So
what happens? VM simply send you a new one. That's it. End of story.

No big drama. No conspiracy theories. No hyperbole. Nothing.

You get a new modem. Job done.

This is yet another NON-issue that you are trying to hit VM over the head
with.

--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495


Agree with your comments but Virgin let themselves down. I am on the 4mb
with a SB3100 modem which will not work at the 10mb speed, if or when
Telford gets upgraded (no doubt last again), so I suggested to Virgin that
perhaps they might change it before the rush. Apparently it can't be done. I
have to wait till after the upgrade, find I can't get the new speed,
complain and then they will send me a new one. I love their forward
planning!!!!

 




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