BC wrote:

we have to call BT and ask them to check / replace.

You CAN'T ! Unless you want to pay £100.

You have no broadband contract with BT. It all has to be done via Be, the
broadband provider..

I'd get in touch with Ofcom first thing Monday and complain very seriously. This
is breaking ALL the rules.

Your brodband contract is wiith *Be*. BT is simply a 'common carrier. It's up to
Be to kick BT's arse to fix it.

Be are simply taking you for a ride to save their money. ALSO ask for
compensation for outage.


Graham

Jono wrote:

BC was thinking very hard :
Eeyore wrote:
BC wrote:

Will any adsl modem pick up Be's signal

Not sure. Possibly not if an older model as Be use a more modern scheme of
ADSL than an older ADSL modem/router which may or may not not recognise
(details anyone ?).

and show as connected without
changing any settings, or will we have to connect it to the pc and phone
Be to get their settings first?

To get it play properly (certainly to get any actual data throughput - i.e.
to authenticate), certain settings WILL need to be altered.

Be should be explaining this to you. Thye're not being helpful enough.

Phoned them this evening to see how the 24 hour test had gone - it was still
running so they couldn't advise. They believe the problem lies in BT's wiring
between the house and the street cabinet, we have to call BT and ask them
to check / replace. I can see this is going to be great fun!!!

I knew he should have gone with cable, none of this passing the buck!

If the phone line is OK for voice and you call BT out, expect a £100+
bill for the pleasure.

ANY broadband affecting fault must be reported to BT by the ISP, NOT
the end user.

100% correct.

Be are simply being weasels.

Graham

Eeyore wrote:

If the phone line is OK for voice and you call BT out, expect a £100+
bill for the pleasure.

ANY broadband affecting fault must be reported to BT by the ISP, NOT
the end user.

100% correct.

Be are simply being weasels.

Graham



I wish I could get my hands on another router to try, at least that
would prove one way or another.

BC was thinking very hard :
Eeyore wrote:

If the phone line is OK for voice and you call BT out, expect a £100+
bill for the pleasure.

ANY broadband affecting fault must be reported to BT by the ISP, NOT
the end user.

100% correct.

Be are simply being weasels.

Graham


I wish I could get my hands on another router to try, at least that would
prove one way or another.

There are loads of them in PC World. In fact they sell them to people.
:-)

Jono wrote:


There are loads of them in PC World. In fact they sell them to people. :-)



Very funny! :-)

BC formulated on Sunday :
Jono wrote:


There are loads of them in PC World. In fact they sell them to people. :-)



Very funny! :-)

No joke intended. I'm sure you could even return it, after a short
period of time, for a refund.....

In article ,
says...
Jono wrote:


There are loads of them in PC World. In fact they sell them to people. :-)



Very funny! :-)

How much is the hassle costing you?

You can get a good modem/router (1 port) for around £30. see:
http://preview.tinyurl.com/vn864 - ZyXel P660R. I've used lots on "no
callback" installations with the -61 model, which is now replaced by the
-D1. There are other alternatives, such as the Netgear DG834 (more
expensive).

It's cheaper than the BT callout cost, which, as others have told you,
is the ISP's responsibility. You have no contract with BT for this
service.

First, though, for testing, I'd make doubly sure you are eliminating ALL
your in-house phone wiring by connecting only your modem/router at the
master socket. I hope you aren't using any "free" plug-in filters...
You do have a single filter at the master-socket faceplate, don't you?
Also, are you trying to use a USB modem???
--
John W
To mail me replace the obvious with co.uk twice

Jono wrote:
BC formulated on Sunday :
Jono wrote:


There are loads of them in PC World. In fact they sell them to
people. :-)



Very funny! :-)

No joke intended. I'm sure you could even return it, after a short
period of time, for a refund.....


Actually that's what I have just done. Exactly same problem with the
new router, so at least the bebox is ruled out now.

John D.W. wrote:


How much is the hassle costing you?

You can get a good modem/router (1 port) for around £30. see:
http://preview.tinyurl.com/vn864 - ZyXel P660R. I've used lots on "no
callback" installations with the -61 model, which is now replaced by the
-D1. There are other alternatives, such as the Netgear DG834 (more
expensive).

It's cheaper than the BT callout cost, which, as others have told you,
is the ISP's responsibility. You have no contract with BT for this
service.

First, though, for testing, I'd make doubly sure you are eliminating ALL
your in-house phone wiring by connecting only your modem/router at the
master socket. I hope you aren't using any "free" plug-in filters...
You do have a single filter at the master-socket faceplate, don't you?
Also, are you trying to use a USB modem???

Have tried a new router, exactly the same problem.

Yes we are connecting to the inner test socket within the BT linebox so
all internal wiring is illiminated.

We have tried the two filters that came with the box and also a Belkin
filter, still no joy. I take it you recommend replacing the faceplate on
the linebox with a filtered one??

"BC" wrote in message
om...
John D.W. wrote:

How much is the hassle costing you? You can get a good modem/router (1
port) for around £30. see: http://preview.tinyurl.com/vn864 - ZyXel
P660R. I've used lots on "no callback" installations with the -61 model,
which is now replaced by the -D1. There are other alternatives, such as
the Netgear DG834 (more expensive).

It's cheaper than the BT callout cost, which, as others have told you, is
the ISP's responsibility. You have no contract with BT for this service.

First, though, for testing, I'd make doubly sure you are eliminating ALL
your in-house phone wiring by connecting only your modem/router at the
master socket. I hope you aren't using any "free" plug-in filters... You
do have a single filter at the master-socket faceplate, don't you? Also,
are you trying to use a USB modem???

Have tried a new router, exactly the same problem.

Yes we are connecting to the inner test socket within the BT linebox so
all internal wiring is illiminated.

We have tried the two filters that came with the box and also a Belkin
filter, still no joy. I take it you recommend replacing the faceplate on
the linebox with a filtered one??

Have you tried a phone plugged into the test socket?