Nicola Redwood wrote:


Have you tried a phone plugged into the test socket?



Yep, also had BT test the line, no problem found. We have to call Be
again this evening to see if they have results after the second 24 hour
test.

Anyway, he has managed to get hold of another modem and we are going to
try it this evening after their 24 hour check finishes. My question is:

Will any adsl modem pick up Be's signal and show as connected without
changing any settings, or will we have to connect it to the pc and phone
Be to get their settings first?

As a cable user I have very little knowledge of all things adsl.


I use a NETGEAR DG834GT for connecting to BE, you could pick one up from
pc world, with the right firmaware it is better than the be box. ( in my
experiance )


The settings are ADSL setting page of the router.

Multiplexing method = LLC-Based

VPI = 0

VCI = 101

I also clone the mac address of the be box, the be box mac address
should be on a sticker under the unit. you can find the settings for
router mac address on the basic settings page of the netgear.

Advice given here by other posters about getting BE to get off their
arse and sort the BT side of things is correct, the BB contract is with
BE, sometimes they need a good shove to do anything. BT will try and
pass the charge for a call out back to you.

If they do end up coming out, they may test the BB connection with one
of their 'own' routers and if it works, you get the bill. There is a
possibility it could be the be box and it would be a lot easier if BE
sent you a replacement, however from experience they are not so quick to
offer a replacement so only using a router known to work with be to test
can prove the be box is faulty.

A list of routers known to work with BE are on their support site but if
you cant access that , here is the list:

BT Voyager 2110 (Note needs to be set to bridge mode rather than IPOATM,
well for static IP anyway not sure about DHCP)

Belkin F5D7632-4

Belkin 8632 (N1 Vision incl. ADSL2+ modem)


Buffalo. Wireless-N Nfiniti™ Broadband ADSL2+ Modem Router

Linksys WAG54GS

Linksys WAG160N

Draytek Vigor 2820

Netgear DG834/DG834G v3, v4

Netgear DG834GT

Netgear ProSafe DGFV338 (( I tried one of these it does work but it
but the sync speed is around 5.8 where the DG834GT syncs at around 8.2 ))

Netgear DM111P ADSL2+ modem

Linksys WAG 300N

Linksys WAP200G

D-link 2640b

D-Link 2740B

WAG325N

BT Business Hub (2Wire 2700HGV)

Cisco 877 and 1801 (with recent IOS/firmware). (May support upload+ but
not confirmed)


Netgear DG834/DG834GT V3,V4 Note: Requries firmware update.

Netgear DG834GT (Requires UberGt or latest Netgear firmware
http://kbserver.netgear.com/release_notes/D103257.asp)*

--
Regards,
martop

Jono wrote:

BC was thinking very hard :
Eeyore wrote:

If the phone line is OK for voice and you call BT out, expect a £100+
bill for the pleasure.

ANY broadband affecting fault must be reported to BT by the ISP, NOT
the end user.

100% correct.

Be are simply being weasels.


I wish I could get my hands on another router to try, at least that would
prove one way or another.

There are loads of them in PC World. In fact they sell them to people.
:-)

Will they refund the purchase if the OP explains it was only to help out Be and
he didn't need it himself ?

Graham

BC wrote:

Jono wrote:
BC formulated on Sunday :
Jono wrote:

There are loads of them in PC World. In fact they sell them to
people. :-)

Very funny! :-)

No joke intended. I'm sure you could even return it, after a short
period of time, for a refund.....

Actually that's what I have just done. Exactly same problem with the
new router, so at least the bebox is ruled out now.

So you're out of pocket by how much now courtesy of Be's utter
incompetence.?

Ask for a senior manager next time you call and ignore all attempts to
block you, the ARE available, AND ask for a refund for your unnecessary
purchase that THEY insisted on.

Graham

Eeyore was thinking very hard :


I wish I could get my hands on another router to try, at least that would
prove one way or another.

There are loads of them in PC World. In fact they sell them to people.
:-)

Will they refund the purchase if the OP explains it was only to help out Be
and he didn't need it himself ?

I'm not sure of PC World's policy, however, Maplins would allow a
refund iun that instance, so long as all the packaging is intact etc.

BC wrote:

I take it you recommend replacing the faceplate on
the linebox with a filtered one??

Stop right rihnt now doind THEIR work for them.

Complain like hell. INSIST on a refund for outage and that they pay for the
new router they asked you to buy that you don't need.

And let OFCOM know, amd let Be know you're complaining to OFCOM. They might DO
something then like find the jumper wire a tech disconnected.

Graham

BC wrote:
A friend of mine joined Be's broadband service at the end of April and
everything went smoothly until the 20th June. His Be Box lost
connection and has been the same ever since. Basically when you
switch the box on it goes through the normal start-up sequence and
after a minute or so the dsl and internet lights become stable. After
about 5 seconds both lights go out and the box goes through the same
cycle over and over again, flashing lights, 5 seconds stable and then
back to the start.
He reported the problem to Be on the 23rd June and thay have done test
after test. They have confirmed that his line stats are fine and that
he should be achieving download speeds of around 6meg. They have
replaced the "bridge" at the exchange but that made no difference.
They told him to try a different dsl lead which he did, again no
difference. They then told him to try and get an alternative modem /
router to see if that will hold onto the connection; don't know why
they won't just send him one out! Last night they told him to leave
his modem connected to the BT linebox as they were going to run a 24
hour check, this finishes around 7pm this evening.

Anyway, he has managed to get hold of another modem and we are going
to try it this evening after their 24 hour check finishes. My
question is:
Will any adsl modem pick up Be's signal and show as connected without
changing any settings, or will we have to connect it to the pc and
phone Be to get their settings first?


We used Be at work as a backup provider - we're on the unlimited Pro
package. The support has always been very good, so I'm surprised that you
had problems.

Anyway, from the FAQs on the member forums, here are the correct settings
for using with a router other than the bebox.


The settings that you should apply on the device a

1) VCI= 101
2) VPI= 0
3) DSL Connectivity Mode: RFC 1483 bridged
4) Protocol: IPoATM
5) Encapsulation: LLC -based
6) Modulation: G.dmt 992.5 Annex A (Annex M for Be Pro members)
7) Primary DNS server:
87.194.0.51
Secondary DNS server:
87.194.0.52

No username and password are required to use Be*'s service.
_________________

Hope that helps.

Mike P

Eeyore wrote:

Jono wrote:

BC was thinking very hard :
Eeyore wrote:

If the phone line is OK for voice and you call BT out, expect a £100+
bill for the pleasure.

ANY broadband affecting fault must be reported to BT by the ISP, NOT
the end user.
100% correct.

Be are simply being weasels.

I wish I could get my hands on another router to try, at least that would
prove one way or another.
There are loads of them in PC World. In fact they sell them to people.
:-)

Will they refund the purchase if the OP explains it was only to help out Be and
he didn't need it himself ?

Graham



If the item 'does not work' then a refund should not be a problem but he
should not even be going down that road as its BE who should be sorting
this out, its unacceptable that its taking so long, as for them
suggesting its up to the customer to involve BT this is just wrong and
is a good way to pass any charges to the customer.

If this chap lives in the Merseyside area then I would gladly arrange to
take a working modem to him for a test.

--
martop

Thanks for everyone's replies so far!

We tried a Buffalo ADSL2 router from Argos so I will be taking that back
tomorrow. We used the correct settings, I went through them over the
phone with a Be technician.

We have just phoned Be again to see if the results were through for the
current 24 hour test, no results were available so there is no more
information available to them. The lady I have just spoken to has now
raised an order for the wiring to be replaced between their equipment &
the BT equipment at the exchange, it should be completed within 4
working days. It's now a case of sitting and waiting - again!!!

I mentioned disconnecting as a result of their inability to provide a
service, she said she thought it was a months loss of service before
they will disconnect without penalty, but she wasn't sure.

I guess we now have to wait until the end of this week to see if
anything happens, if not we will have to push for disconnection.

Say what you like about cable broadband, but at least they have techs to
attend site and resolve issues. Everyone I know around here uses cable
broadband and I have never witnessed anything like this, it has
certainly opened my eyes.

BC wrote:
Thanks for everyone's replies so far!

We tried a Buffalo ADSL2 router from Argos so I will be taking that back
tomorrow. We used the correct settings, I went through them over the
phone with a Be technician.

We have just phoned Be again to see if the results were through for the
current 24 hour test, no results were available so there is no more
information available to them. The lady I have just spoken to has now
raised an order for the wiring to be replaced between their equipment &
the BT equipment at the exchange, it should be completed within 4
working days. It's now a case of sitting and waiting - again!!!

I mentioned disconnecting as a result of their inability to provide a
service, she said she thought it was a months loss of service before
they will disconnect without penalty, but she wasn't sure.

A load of tripe, there was NO service to begin with.

I guess we now have to wait until the end of this week to see if
anything happens, if not we will have to push for disconnection.

Say what you like about cable broadband, but at least they have techs to
attend site and resolve issues. Everyone I know around here uses cable
broadband and I have never witnessed anything like this, it has
certainly opened my eyes.

I agree with you, I was on cable for many years but moved to BE
beginning of last year, I have had only one problem but that took the
treat of leaving to move them to sort it. On the whole, when Be works is
great, but like many ADSL services, when it goes wrong it can be a
nightmare and the customer is expected to have a degree in engineering
to help resolve an issue.

If by the time you have given Be do get the service running then I would
imagine you should be entitled to some refund for the trouble, if you
don't ask you wont get so make a complaint and demand compensation in
the form of a refund or free months.

If at the end of the week there is no improvement you may hear the words
'well we have done everything at our end ' at that point push it
further, not every one connects without problems, but when those
problems occur everything should be done to resolve them, companies that
do not, do not deserve a second chance with your money or time.

--
martop