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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT is bringing call centre jobs back from India



 
 
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  #1  
Old July 16th 09, 11:23 AM posted to uk.telecom.broadband
Ted
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Posts: 9
Default BT is bringing call centre jobs back from India

BT is bringing call centre jobs back to Blighty from India

'Not about customer service...'

http://www.theregister.co.uk/2009/07/16/bt_jobs_import/

  #3  
Old July 16th 09, 12:00 PM posted to uk.telecom.broadband
George Weston
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Posts: 601
Default BT is bringing call centre jobs back from India


"Ted" wrote in message
...
BT is bringing call centre jobs back to Blighty from India

'Not about customer service...'

http://www.theregister.co.uk/2009/07/16/bt_jobs_import/


In the words of Ricky Tomlinson - "Not about customer service, my arse!"

My frustration at trying to converse reasonably intelligently with the staff
at the Bangalore call centre was the main reason I left BT all those years
ago.
Someone finally cottoned on - but I reckon that they couldn't admit it
publicly for fear of the company "losing face" or perhaps being accused of
acting with racial motives?
Anyway, good news for BT customers.
All they need to do now is lower their monthly charges a bit...

George


  #4  
Old July 16th 09, 12:19 PM posted to uk.telecom.broadband
R Johnson
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Posts: 173
Default BT is bringing call centre jobs back from India

On Thu, 16 Jul 2009 11:54:11 +0100, Java Jive wrote:

No change there then ...

On Thu, 16 Jul 2009 11:23 +0100 (BST), (Ted) wrote:

'Not about customer service...'


======================================

Please always reply to news group as the email address in this post's
header does not exist. Alternatively, use one of the contact addresses
at:
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http://www.macfh.co.uk/Macfarlane/Macfarlane.html


top posting autisic ******

I'd love BT to switch off their network for a week and watch people start
****ting their beds.
  #5  
Old July 16th 09, 01:17 PM posted to uk.telecom.broadband
George Weston
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Posts: 601
Default BT is bringing call centre jobs back from India


"R Johnson" wrote in message
...
On Thu, 16 Jul 2009 11:54:11 +0100, Java Jive wrote:

No change there then ...

On Thu, 16 Jul 2009 11:23 +0100 (BST), (Ted) wrote:

'Not about customer service...'


======================================

Please always reply to news group as the email address in this post's
header does not exist. Alternatively, use one of the contact addresses
at:
http://www.macfh.co.uk/JavaJive/JavaJive.html
http://www.macfh.co.uk/Macfarlane/Macfarlane.html


top posting autisic ******

I'd love BT to switch off their network for a week and watch people start
****ting their beds.


What has this post to do with BT's network?
It's all about their call-centre.

George


  #6  
Old July 16th 09, 01:26 PM posted to uk.telecom.broadband
R Johnson
external usenet poster
 
Posts: 173
Default BT is bringing call centre jobs back from India

On Thu, 16 Jul 2009 13:17:56 +0100, George Weston wrote:

"R Johnson" wrote in message
...
On Thu, 16 Jul 2009 11:54:11 +0100, Java Jive wrote:

No change there then ...

On Thu, 16 Jul 2009 11:23 +0100 (BST), (Ted) wrote:

'Not about customer service...'

======================================

Please always reply to news group as the email address in this post's
header does not exist. Alternatively, use one of the contact
addresses at:
http://www.macfh.co.uk/JavaJive/JavaJive.html
http://www.macfh.co.uk/Macfarlane/Macfarlane.html


top posting autisic ******

I'd love BT to switch off their network for a week and watch people
start ****ting their beds.


What has this post to do with BT's network? It's all about their
call-centre.

George


You see, the top post confused you because you missed the reference to
poor customer service. Do keep up George.
  #7  
Old July 16th 09, 02:51 PM posted to uk.telecom.broadband
The Natural Philosopher
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Posts: 2,728
Default BT is bringing call centre jobs back from India

George Weston wrote:
"Ted" wrote in message
...
BT is bringing call centre jobs back to Blighty from India

'Not about customer service...'

http://www.theregister.co.uk/2009/07/16/bt_jobs_import/


In the words of Ricky Tomlinson - "Not about customer service, my arse!"

My frustration at trying to converse reasonably intelligently with the staff
at the Bangalore call centre was the main reason I left BT all those years
ago.


Frankly, I found the Indians somewhat MORE intelligible than certain
'British' call centres.


I suppose that one cannot fault people for talking in their native
Essex/Geordie/Glaswegian/Afro Carribean pidgin dialect.

But why should I be faulted for being unable to understand it?



  #8  
Old July 16th 09, 03:46 PM posted to uk.telecom.broadband
George Weston
external usenet poster
 
Posts: 601
Default BT is bringing call centre jobs back from India


"The Natural Philosopher" wrote in message
...
George Weston wrote:
"Ted" wrote in message
...
BT is bringing call centre jobs back to Blighty from India

'Not about customer service...'

http://www.theregister.co.uk/2009/07/16/bt_jobs_import/


In the words of Ricky Tomlinson - "Not about customer service, my arse!"

My frustration at trying to converse reasonably intelligently with the
staff at the Bangalore call centre was the main reason I left BT all
those years ago.


Frankly, I found the Indians somewhat MORE intelligible than certain
'British' call centres.


I suppose that one cannot fault people for talking in their native
Essex/Geordie/Glaswegian/Afro Carribean pidgin dialect.

But why should I be faulted for being unable to understand it?


I found it not to be the Indian accent - nor the operators' education or
intelligence, which was in most cases excellent - but their seeming
inability to understand British-English idioms, expressions and figures of
speech, when I spoke to them.
I was forever having to adopt a slow, stilted way of speaking, whilst at the
same time trying to avoid using my usual slight Hampshire accent, just so
that they could understand *me*.
For instance, "Hi, my broadband's gone on the blink again" would have been
met with "How is it blinking, please?", whereupon I would have to
"translate" my earlier statement to something like "I wish to report that my
broadband connection has stopped working again" and so on..
The (mostly Yorkshire-accented) people that I speak to in Plusnet's
Sheffield customer service centre seem to understand me perfectly well and
vice-versa, and usually engage in a bit of friendly banter as well, which
helps the conversation along no end.

George


  #9  
Old July 16th 09, 03:53 PM posted to uk.telecom.broadband
Oddi
external usenet poster
 
Posts: 17
Default BT is bringing call centre jobs back from India

On Thu, 16 Jul 2009 14:51:54 +0100, The Natural Philosopher
wrote this:

But why should I be faulted for being unable to understand it?


It's the parents! Intellectually challenged individuals who cannot
understand what is being said to them should do two things,
one, don't breed and two hold the gene pool responsible not
anyone else.

You cannot blame BT for your **** poor protoplasm!

Now see you have a nice day.

Oddi.

PS
You might be able for free remedial education. Check!
And give us all a break.
O.
  #10  
Old July 16th 09, 04:20 PM posted to uk.telecom.broadband
R Johnson
external usenet poster
 
Posts: 173
Default BT is bringing call centre jobs back from India


I can imagine those poor Bangalore Call Centre Staff wondering why;

UK customers want so much done 'AT THE END OF THE DAY'
UK customers are Linux mad "INIT"
UK customers don't say what they mean because they keep saying "I MEAN"

They can understand English - just not retard rhyming slang :-)



 




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