A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

PlusNet just wants to be loved - again Oh dear shame it didnt last long enough for the ink to dry and keep us out of unfair contracts.



 
 
Thread Tools Display Modes
  #1  
Old July 23rd 09, 09:21 AM posted to uk.telecom.broadband
Bassplus
external usenet poster
 
Posts: 302
Default PlusNet just wants to be loved - again Oh dear shame it didnt last long enough for the ink to dry and keep us out of unfair contracts.


http://www.theregister.co.uk/2007/04...back_packages/

PlusNet just wants to be loved - again

By Chris Williams • Get more from this author

Posted in Telecoms, 13th April 2007 12:58 GMT

Analysis Beleaguered ISP PlusNet is attempting a comeback with a suite
of new deals, backed by its new owner BT.

PlusNet's 200,000 subscribers were picked up by BT at the tail end of
a year which saw its long standing good reputation dismantled at its
own hand. Technical cock ups, followed up with terrible customer
service resulted in the Sheffield-based outfit taking a pasting in
these pages, and eventually the mainstream press.

Product development director Neil Armstrong told The Register: "As a
PLC we squeezed too hard. Too many decisions were made which put
shareholders before customers."

One such decision resulted in a catastophic email failure and customer
data loss. Budget Sun servers were stretched beyond what they were
designed to cope with. A cash injection from sugar daddy BT Retail has
paid for a new NetApp setup. PlusNet is halfway through migrating to
to the new system, so far without any hiccups.

It'll be a long road back, however. In 2005 PlusNet went from about
100,000 subscribers to about 195,000, growing faster than the pack who
were riding the wave of broadband uptake. The catalogue of disasters
last year meant subscriber numbers were static, but the churn rate
increased. The £67m BT laid down for PlusNet surprised many, then, but
unlike when Carphone Warehouse bought AOL, there were draws beyond the
current customer base.

At a media briefing on Thursday, Neil Rogers, head of 21CN, BT's next
generation network, said one of the main aims of the nationwide
upgrade project was to automate more of broadband users' interaction
with the firm, with more "click to order" services. When it bought
PlusNet, BT pointed to the firm's experience in running banking-style
online customer services. In the early days of dial up ISPs in the UK,
the only way to get an email address was to fax an order to Demon,
which operated the system back then, until PlusNet developed an
automated web form.

The torrent of complaints invoked by 2006's failures taught PlusNet
that automation cannot do everything, however, and it has since added
more call centre staff. Unanswered calls bred more complaints, sending
customer care into a downward spiral it took weeks to recover from.

The plan is for BT to run PlusNet hands-off, selling its broadband via
BT Wholesale as it does any other IPStream ISP. It will get access to
BT's extra bells and whistles, however, like Home Hub, Fusion
mobile/WiFi phone, and later the IPTV offering BT Vision. PlusNet will
continue as an independent business to the extent that the 10 per cent
of PlusNet customers served by telephone lines which have been
unbundled by Tiscali will stay off BT's network, Armstrong said.

Despite the sale of Pipex apparently falling through, the broadband
market is set for more consolidation this year, with many tipping
Tiscali to be put on the block. Without Pipex and Tiscali, PlusNet
would be left the biggest "tier 2" provider, a category which has
taken the biggest hit from the entry of Sky, Orange, and TalkTalk. The
consensus is there will be room for only a few smaller operators, each
needing its own unique pull to survive. Armstrong said: "There are
people out there who don't want to deal with a company like BT. Our
aim is to be the best tier 2 provider. Sensible people know 'free' is
********."

In a bid to win back customer trust, PlusNet's new packages all run on
a one month rolling contract, rather than the 12 and 18 month lock in
which TalkTalk uses to make its "free" offer make business sense. It
reckons it can use the "unlimited" broadband controversy to its
advantage by being up front about download limits and bandwidth
throttling. Armstrong, a broadband industry veteran, says the
anticipated popularity of P2P video application Joost will test many
ISPs' current policies beyond their breaking point.

PlusNet built its formerly good reputation on word of mouth
recommendations as the ISP for people who understand the internet. Its
aiming to reclaim that title with new packages which are designed and
customisable depending on how users want to use their connection.
There's more details here.

Only time will tell whether it's learnt its lesson. And if not, you'll
read it here. ®

  #2  
Old July 23rd 09, 09:25 AM posted to uk.telecom.broadband
Skinnz Suckanob
external usenet poster
 
Posts: 10
Default PlusNet just wants to be loved - again Oh dear shame it didntlast long enough for the ink to dry and keep us out of unfair contracts.

On Thu, 23 Jul 2009 08:21:01 +0100, Bassplus b ecrit:

NOBODY CARES COCKSUCKER - **** OFF AND EAT THE CANCER OUT OF YOUR MOTHERS
COCK.
  #3  
Old July 23rd 09, 12:51 PM posted to uk.telecom.broadband
Markus G. Klötzer
external usenet poster
 
Posts: 35
Default PlusNet just wants to be loved - again Oh dear shame it didnt last long enough for the ink to dry and keep us out of unfair contracts.

Bassplus wrote:


http://www.theregister.co.uk/2007/04...back_packages/

PlusNet just wants to be loved - again

By Chris Williams • Get more from this author

Posted in Telecoms, 13th April 2007 12:58 GMT



It seems you are repeating *old* news.

atb

mgk
--
Korpela's 42 Laws about Usenet:
13. On Usenet, parodies fail, because Usenet itself is a parody.
http://www.cs.tut.fi/~jkorpela/usenet/laws.html
  #4  
Old July 23rd 09, 03:33 PM posted to uk.telecom.broadband
Bassplus
external usenet poster
 
Posts: 302
Default PlusNet just wants to be loved - again Oh dear shame it didnt last long enough for the ink to dry and keep us out of unfair contracts.

On Thu, 23 Jul 2009 11:51:42 +0100, "Markus G. Klötzer"
wrote:

Bassplus wrote:


http://www.theregister.co.uk/2007/04...back_packages/

PlusNet just wants to be loved - again

By Chris Williams • Get more from this author

Posted in Telecoms, 13th April 2007 12:58 GMT



It seems you are repeating *old* news.


All news is good news, especially if it's relevant.


 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PlusNet just wants to be loved - again Oh dear shame it didnt last long enough for the ink to dry and keep us out of unfair contracts. Bassplus uk.telecom.broadband (UK broadband) 50 July 23rd 09 09:27 AM
Steve Irwin - Didnt take long Jonathan Rhys-Lewis uk.telecom.voip (UK VOIP) 0 September 4th 06 01:15 PM
Plusnet to use Tiscali LLU network - Oh Dear!! m uk.telecom.broadband (UK broadband) 5 March 25th 06 07:20 PM
The Plusnet pipe of doom and the users (OH DEAR!) Dave uk.telecom.broadband (UK broadband) 19 December 3rd 04 06:03 PM
+Net Unfair Dr Teeth uk.telecom.broadband (UK broadband) 25 December 1st 04 02:07 AM


All times are GMT +1. The time now is 11:00 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright ©2004-2019 BroadbanterBanter.
The comments are property of their posters.