A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

PLUSNET ring fence themselves away from the public with failing ticket system

Thread Tools Display Modes
Old July 25th 09, 08:50 AM posted to uk.telecom.broadband
external usenet poster
Posts: 302
Default PLUSNET ring fence themselves away from the public with failing ticket system

PLUSNET ring fence themselves away from the public with failing ticket
system! Each ticket a different name on it, but are there really any
humans in the customer support team

Comments on a failing ISP with random snips

Plusnet, good or bad?


Hi everyone, thinking about signing up with Plusnet. I've seen a few
reviews, people seem to either love or hate it! Just looking for some
feedback please. Cheers.

mike chiocci



Please don't Plusnet used to be pretty good but are currently awful.
Plusnet support when you finally get through is abysmal, rude and
insulting. They have cancelled all email communication leaving only
the torturous phone system and snail mail. I asked for my MAC code
months ago and was asked for in excess of 58, when I questioned it I
was informed it was a deferred activation charge? Well I know that
when I signed up a year ago it was definitely a free connection with
no monthly limits, yet another change to T&Cs. I even paid and extra
12 something for a monthly account. Anyway I waited until my year had
expired and they were still insisting on the deferred activation
payment so I emailed them to inform them I had cancelled their direct
debit, I was giving 30 days notice of termination and to bill me for
this period. When the direct debit failed they blocked my phone line
with a link direct to their payment portal, strange but around this
time emails started bouncing back unread. I can afford to pay but
refuse to be blackmailed by this amateur bunch of cowboys. I have
registered complaints with ofcom, BT, trading standards, ispa and
cisas. I have written a letter threatening action unless they release
my line but I feel the best action I have in the short term is to post
my tale of woe on forums.

daniel doyle

Plusnet, good or bad?


I went with Plus Net over 12 month ago and you only had to pick up the
phone, wait awhile and get the problem solved but it is not like that
now,they have done what everybody is doing "Ringfencing" themselves
away from the public

I could add to that of course with a July 2009 twist and say the
ticket system is just a series of, often irrelevant, cut and paste
scripts, in a range of about five. Most of which are repeats of the
first four.

Each one sent out by a different *name* supposedly, so no consistency
either. No wonder they're in trouble.


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Nokia really stuck on the fence andy uk.telecom.voip (UK VOIP) 3 November 30th 06 09:48 PM
PlusNet Ticket Road_Hog uk.telecom.broadband (UK broadband) 7 May 7th 06 06:20 PM
Plusnet failing.... Tekguru (Daron Brewood) uk.telecom.broadband (UK broadband) 30 September 8th 05 05:25 PM
PlusNet - Billing system woes Eric Lee uk.telecom.broadband (UK broadband) 3 October 16th 04 04:40 PM
Failing p2p network Matt Snowden uk.comp.home-networking (UK home networking) 1 February 8th 04 11:18 PM

All times are GMT +1. The time now is 03:00 PM.

Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2020 BroadbanterBanter.
The comments are property of their posters.