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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

ISP's and the unfortunate consumer (PlusNet) -



 
 
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  #1  
Old August 3rd 09, 11:34 AM posted to uk.telecom.broadband
Bassplus
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Posts: 302
Default ISP's and the unfortunate consumer (PlusNet) -

ISP's and the unfortunate consumer (PlusNet)

http://www.dooyoo.co.uk/telecommunic...net-1/1086452/

Name: Mike Shepherd

Product: PlusNet

Advantages: non with most of them

Disadvantages: A toothless regulatory body

The Plusnet support team are about as much use as tits on a boar hog.
They send you around in circles looking for problems with your
connection (downstream speed particularly) that they are obviously
aware of yet are in complete denial. When you try to tie them down to
the source of the problem they eventually reply with techno bull****
that means little or nothing to the average Jo or Jane. They seem to
forget that the customer has the contract with them, not BT or whoever
supplies them with their wholesale package and it is the
responsibility of Plusnet to resolve the issue and report back to the
customer with some credible dates when the issue will be fixed. To go
from 4-5Mbps to 500kbps and be told that it is not a Plusnet problem
but their suppliers and 'sorry, can't help you' is not acceptable but
typical of an ISP who has oversold his bandwidth yet still crows that
he is able to supply 'up to 8Mbps'. What a bloody sham that there are
no regulatory bodies , with teeth, that can give these ISP pirates
some grief.

Summary: bring back pidgeons, they're faster


  #2  
Old August 3rd 09, 11:45 AM posted to uk.telecom.broadband
Bassplus
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Posts: 302
Default ISP's and the unfortunate consumer (PlusNet) -

On Mon, 03 Aug 2009 11:34:23 +0100, Bassplus b wrote:
Mummy mummy can I suck bitty.....

 




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