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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Req info ref TalkTalk



 
 
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  #1  
Old August 11th 09, 05:07 PM posted to uk.telecom.broadband
hamsatuk
external usenet poster
 
Posts: 10
Default Req info ref TalkTalk

Hi some friends of mine have their phone line rental, calls and
broadband with TalkTalk. They want for various reasons to leave
TalkTalk and that is where the problems start. The whant to transfer
to Sky because as they have the total package they will be able to get
the broadband free. They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now owned by
them, is this correct and has anybody experienced similar problems.
Thanks
Tony
  #2  
Old August 11th 09, 05:54 PM posted to uk.telecom.broadband
Gordon Darling
external usenet poster
 
Posts: 27
Default Req info ref TalkTalk

On Tue, 11 Aug 2009 17:07:09 +0100, hamsatuk wrote:

Hi some friends of mine have their phone line rental, calls and
broadband with TalkTalk. They want for various reasons to leave TalkTalk
and that is where the problems start. The whant to transfer to Sky
because as they have the total package they will be able to get the
broadband free. They have been told by TalkTalk that they will have to
get a new phone number as there currant one is now owned by them, is
this correct and has anybody experienced similar problems.


They are lying.

"Number portability is a regulated facility which enables subscribers of
publicly available telephone services (including mobile services) to
change their service provider whilst keeping their existing telephone
number. Its purpose is to foster consumer choice and effective
competition by enabling subscribers to switch between providers without
the costs and inconvenience of changing telephone number."

http://www.ofcom.org.uk/telecoms/ioi...num_port_info/

Regards
Gordon
  #3  
Old August 11th 09, 06:04 PM posted to uk.telecom.broadband
David
external usenet poster
 
Posts: 498
Default Req info ref TalkTalk



"hamsatuk" wrote in message
...
Hi some friends of mine have their phone line rental, calls and
broadband with TalkTalk. They want for various reasons to leave
TalkTalk and that is where the problems start. The whant to transfer
to Sky because as they have the total package they will be able to get
the broadband free. They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now owned by
them, is this correct and has anybody experienced similar problems.


Not TT but my neighbour was changing supplier and the new supplier had to
give a new number to them, because they were refusing to pay a termination
charge. The old supplier would not release number until the account paid.
Eventually my neighbour paid what they owed and number then transfered.

--
Regards,
David

FREESAT HD as it is now it is a joke.

  #4  
Old August 11th 09, 07:57 PM posted to uk.telecom.broadband
George Weston
external usenet poster
 
Posts: 601
Default Req info ref TalkTalk


"David" wrote in message
...


"hamsatuk" wrote in message
...
Hi some friends of mine have their phone line rental, calls and
broadband with TalkTalk. They want for various reasons to leave
TalkTalk and that is where the problems start. The whant to transfer
to Sky because as they have the total package they will be able to get
the broadband free. They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now owned by
them, is this correct and has anybody experienced similar problems.


Not TT but my neighbour was changing supplier and the new supplier had to
give a new number to them, because they were refusing to pay a termination
charge. The old supplier would not release number until the account
paid. Eventually my neighbour paid what they owed and number then
transfered.


I had a look around the Ofcom site and found a possible downside to
"porting" your number when you move suppliers.
The old supplier retains the responsibility for routing the calls to the new
supplier (for ever, if needs be).
Some telecoms suppliers have been known to go bust and in that event the
customer then finds that their line has gone dead, even though they are not
with that supplier any more.
Hope that makes sense - and that Talk Talk don't go bust... ;-)

George


  #5  
Old August 11th 09, 10:29 PM posted to uk.telecom.broadband
PeterC
external usenet poster
 
Posts: 393
Default Req info ref TalkTalk

On Tue, 11 Aug 2009 19:57:03 +0100, George Weston wrote:

"David" wrote in message
...


"hamsatuk" wrote in message
...
Hi some friends of mine have their phone line rental, calls and
broadband with TalkTalk. They want for various reasons to leave
TalkTalk and that is where the problems start. The whant to transfer
to Sky because as they have the total package they will be able to get
the broadband free. They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now owned by
them, is this correct and has anybody experienced similar problems.


Not TT but my neighbour was changing supplier and the new supplier had to
give a new number to them, because they were refusing to pay a termination
charge. The old supplier would not release number until the account
paid. Eventually my neighbour paid what they owed and number then
transfered.


I had a look around the Ofcom site and found a possible downside to
"porting" your number when you move suppliers.
The old supplier retains the responsibility for routing the calls to the new
supplier (for ever, if needs be).
Some telecoms suppliers have been known to go bust and in that event the
customer then finds that their line has gone dead, even though they are not
with that supplier any more.
Hope that makes sense - and that Talk Talk don't go bust... ;-)

George


Is this only with LLU? If there's no LLU, wouldn't the line be moved to the
new ISP by BT?
--
Peter.
The head of a pin will hold more angels if
it's been flattened with an angel-grinder.
  #6  
Old August 11th 09, 11:39 PM posted to uk.telecom.broadband
Ato_Zee
external usenet poster
 
Posts: 343
Default Req info ref TalkTalk


On 11-Aug-2009, PeterC wrote:
They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now owned by
them, is this correct and has anybody experienced similar problems.


And IF they they have to get a new number, will BT (or Sky)
just give them one for free?

I had a look around the Ofcom site and found a possible downside to
"porting" your number when you move suppliers.
The old supplier retains the responsibility for routing the calls to the
new
supplier (for ever, if needs be).
Some telecoms suppliers have been known to go bust and in that event the

customer then finds that their line has gone dead, even though they are
not
with that supplier any more.
Hope that makes sense - and that Talk Talk don't go bust... ;-)


Not just go bust, but rather your phone suddenly stops working
because your old supplier fouls up and stops routing calls to
your new number, then you spend weeks, and a lot of money
on national rate calls trying to sort it out and get things working
again. The call centre run around, where you have to explain
it all over again, every time you ring, and nobody can depart
from their script, which doesn't cover your problem.
  #7  
Old August 11th 09, 11:59 PM posted to uk.telecom.broadband
kráftéé
external usenet poster
 
Posts: 1,765
Default Req info ref TalkTalk

"Ato_Zee" wrote in message
...

On 11-Aug-2009, PeterC wrote:
They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now
owned by
them, is this correct and has anybody experienced similar
problems.


And IF they they have to get a new number, will BT (or Sky)
just give them one for free?

I had a look around the Ofcom site and found a possible downside
to
"porting" your number when you move suppliers.
The old supplier retains the responsibility for routing the calls
to the
new
supplier (for ever, if needs be).
Some telecoms suppliers have been known to go bust and in that
event the

customer then finds that their line has gone dead, even though
they are
not
with that supplier any more.
Hope that makes sense - and that Talk Talk don't go bust... ;-)


Not just go bust, but rather your phone suddenly stops working
because your old supplier fouls up and stops routing calls to
your new number, then you spend weeks, and a lot of money
on national rate calls trying to sort it out and get things working
again. The call centre run around, where you have to explain
it all over again, every time you ring, and nobody can depart
from their script, which doesn't cover your problem.



It gets better than that, the old supplier pulls back the number &
then gives it to one of their own customers. Then they refuse to
release it again as it is already in use by said customer.

  #8  
Old August 12th 09, 08:08 AM posted to uk.telecom.broadband
Jono
external usenet poster
 
Posts: 1,539
Default Req info ref TalkTalk

After serious thinking David wrote :

"hamsatuk" wrote in message
...
Hi some friends of mine have their phone line rental, calls and
broadband with TalkTalk. They want for various reasons to leave
TalkTalk and that is where the problems start. The whant to transfer
to Sky because as they have the total package they will be able to get
the broadband free. They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now owned by
them, is this correct and has anybody experienced similar problems.


Not TT but my neighbour was changing supplier and the new supplier had to
give a new number to them, because they were refusing to pay a termination
charge. The old supplier would not release number until the account paid.
Eventually my neighbour paid what they owed and number then transfered.


Contractual obligations with the losing SP do not prevent porting or
changing CP. If it did, the losing CP has broken the rules. The losing
CP can only block a port/transfer if the end user has been slammed.


  #9  
Old August 13th 09, 12:33 PM posted to uk.telecom.broadband
Joan Archer
external usenet poster
 
Posts: 1
Default Req info ref TalkTalk

I've just left Onetel (TalkTalk) and kept my number, in fact it's the same
number I've had since having the phone line installed in 1993 by BT.
I was with BT for several years then went to Onetel for landline calls and
rental but have now gone back to BT and in all that time I've had the same
number.

--
Joan Archer
http://www.freewebs.com/crossstitcher
http://lachsoft.com/photogallery

"hamsatuk" wrote in message
...
Hi some friends of mine have their phone line rental, calls and
broadband with TalkTalk. They want for various reasons to leave
TalkTalk and that is where the problems start. The whant to transfer
to Sky because as they have the total package they will be able to get
the broadband free. They have been told by TalkTalk that they will
have to get a new phone number as there currant one is now owned by
them, is this correct and has anybody experienced similar problems.
Thanks
Tony

__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4331 (20090813) __________

The message was checked by ESET NOD32 Antivirus.

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__________ Information from ESET NOD32 Antivirus, version of virus signature database 4331 (20090813) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com



 




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