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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Possible to have two braodband providers on same line?



 
 
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  #1  
Old February 22nd 11, 11:56 AM posted to uk.telecom.broadband
John
external usenet poster
 
Posts: 52
Default Possible to have two braodband providers on same line?

It is probably a really stupid question as I am sure the answer is no.

BT broadband was supposed to be installed yesterday and BT tell me
it's all connected and working yet our internet never went off and I
am still using the virgin broadband.

I am trying to explain to them that it isn't possible to be still
using virgin if we are now connected to BT. I am not making much
progress :-(
  #2  
Old February 22nd 11, 12:11 PM posted to uk.telecom.broadband
David
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Posts: 498
Default Possible to have two braodband providers on same line?



"John" wrote in message
...
It is probably a really stupid question as I am sure the answer is no.

BT broadband was supposed to be installed yesterday and BT tell me
it's all connected and working yet our internet never went off and I
am still using the virgin broadband.

I am trying to explain to them that it isn't possible to be still
using virgin if we are now connected to BT. I am not making much
progress :-(



As BT and Virgin are different one being copper wires the other being a
cable network I'm not following.
Regards
David

  #3  
Old February 22nd 11, 12:15 PM posted to uk.telecom.broadband
Denis McMahon
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Posts: 50
Default Possible to have two braodband providers on same line?

On 22/02/11 11:56, John wrote:
It is probably a really stupid question as I am sure the answer is no.

BT broadband was supposed to be installed yesterday and BT tell me
it's all connected and working yet our internet never went off and I
am still using the virgin broadband.

I am trying to explain to them that it isn't possible to be still
using virgin if we are now connected to BT. I am not making much
progress :-(


This might be asking a really silly question, but is your virgin
broadband on a cable modem?

Again, this may be stating the bleeding obvious, but if you have virgin
cable broadband, and are transferring to ADSL, you need to disconnect
your local network from the cablemodem and connect it to the adsl modem.

If it's a virgin adsl - bt adsl switch, it may be that (a) virgin have
not yet removed your access from their service, and (b) you have not yet
configured your modem to connect to the bt service instead.

Did you swap a virgin supplied adsl modem for a bt one? If not, what did
you do at your end as part of the change over process?

Rgds

Denis McMahon
  #4  
Old February 22nd 11, 12:20 PM posted to uk.telecom.broadband
John
external usenet poster
 
Posts: 52
Default Possible to have two braodband providers on same line?

On Tue, 22 Feb 2011 12:11:38 -0000, "David"
wrote:



"John" wrote in message
.. .
It is probably a really stupid question as I am sure the answer is no.

BT broadband was supposed to be installed yesterday and BT tell me
it's all connected and working yet our internet never went off and I
am still using the virgin broadband.

I am trying to explain to them that it isn't possible to be still
using virgin if we are now connected to BT. I am not making much
progress :-(



As BT and Virgin are different one being copper wires the other being a
cable network I'm not following.


sorry I should have said - virgin adsl
  #5  
Old February 22nd 11, 12:24 PM posted to uk.telecom.broadband
John
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Posts: 52
Default Possible to have two braodband providers on same line?

On Tue, 22 Feb 2011 12:15:35 +0000, Denis McMahon
wrote:

On 22/02/11 11:56, John wrote:
It is probably a really stupid question as I am sure the answer is no.

BT broadband was supposed to be installed yesterday and BT tell me
it's all connected and working yet our internet never went off and I
am still using the virgin broadband.

I am trying to explain to them that it isn't possible to be still
using virgin if we are now connected to BT. I am not making much
progress :-(


If it's a virgin adsl - bt adsl switch, it may be that (a) virgin have
not yet removed your access from their service, and (b) you have not yet
configured your modem to connect to the bt service instead.


So is it possible to be still receiving the virgin broadband even
though BT have activated their broadband?


Did you swap a virgin supplied adsl modem for a bt one? If not, what did
you do at your end as part of the change over process?


Nothing, I was expecting the virgin cionnection to go off yesterday
at which point I would have plugged in the BT router and set it up to
receive BT.
  #6  
Old February 22nd 11, 01:03 PM posted to uk.telecom.broadband
Brian Mc
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Posts: 140
Default Possible to have two braodband providers on same line?

John wrote:
: So is it possible to be still receiving the virgin broadband even
: though BT have activated their broadband?

Yes - in some cases! As Virgin ADSL uses the BT DSLAM at the exchange the
phoneline broadband wiring will not, AFAIK, have changed (unlike a change
to or from a LLU ISP).

NORMALLY the DSLAM restricts (in its software settings) connections to only
the "current ISP" - that the one paying BT Wholesale for the service. In
case they have just relaxed the settings during the transition period it
would be worth trying the BT router to see if it will connect.

  #7  
Old February 22nd 11, 01:14 PM posted to uk.telecom.broadband
Denis McMahon
external usenet poster
 
Posts: 50
Default Possible to have two braodband providers on same line?

On 22/02/11 12:24, John wrote:

Did you swap a virgin supplied adsl modem for a bt one? If not, what did
you do at your end as part of the change over process?


Nothing, I was expecting the virgin cionnection to go off yesterday
at which point I would have plugged in the BT router and set it up to
receive BT.


Well, that would depend on whether there was a physical connection
change at the exchange end or not.

If your adsl was being physically moved from virgin adsl provisioning
equipment to bt adsl provisioning equipment in the exchange, then it
should no longer work on the virgin login.

However, if the only change is that your bt username and password will
now enable you to log in to the bt authentication service, and virgin
have not yet disabled you from accessing their service, then as long as
you present a virgin login domain in your login requests, the non
provider specific adsl provisioning equipment will look at the login
domain that your adsl modem logs in with and route your authentication
and data according to that domain.

So, if you want to connect to your bt adsl service, you may need to use
your bt login, as it appears that thus far virgin may not have disabled
your no longer subscribed to login.

This would concern me somewhat me, as it might indicate that virgin had
also failed to cancel such things as direct debits!

Rgds

Denis McMahon
  #8  
Old February 22nd 11, 01:44 PM posted to uk.telecom.broadband
Gordon Henderson
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Posts: 797
Default Possible to have two braodband providers on same line?

In article ,
John wrote:
It is probably a really stupid question as I am sure the answer is no.

BT broadband was supposed to be installed yesterday and BT tell me
it's all connected and working yet our internet never went off and I
am still using the virgin broadband.

I am trying to explain to them that it isn't possible to be still
using virgin if we are now connected to BT. I am not making much
progress :-(


It happens during a migration. To get to the new provider you'll
need to program in the new username and password and reboot the
router/modem device.

Gordon
  #9  
Old February 22nd 11, 01:54 PM posted to uk.telecom.broadband
fred
external usenet poster
 
Posts: 175
Default Possible to have two braodband providers on same line?

In article , Brian Mc
writes
John wrote:
: So is it possible to be still receiving the virgin broadband even
: though BT have activated their broadband?

Yes - in some cases! As Virgin ADSL uses the BT DSLAM at the exchange the
phoneline broadband wiring will not, AFAIK, have changed (unlike a change
to or from a LLU ISP).

NORMALLY the DSLAM restricts (in its software settings) connections to only
the "current ISP" - that the one paying BT Wholesale for the service. In
case they have just relaxed the settings during the transition period it
would be worth trying the BT router to see if it will connect.

Also, I've had an incompetent transfer over to LLU in the past where the
tech left the old connection to the BT equipment as well as adding the
connection to the new provider's equipment, took ages to sort out. Try
explaining to support staff (including an openreach specialist broadband
tech) that an LLU line shouldn't be able to sync and connect to the
local speed test domain provided by BT exchange equipment.
--
fred
FIVE TV's superbright logo - not the DOG's, it's ********
  #10  
Old February 22nd 11, 02:38 PM posted to uk.telecom.broadband
Graham J
external usenet poster
 
Posts: 620
Default Possible to have two braodband providers on same line?


"Gordon Henderson" wrote in message
...
In article ,
John wrote:
It is probably a really stupid question as I am sure the answer is no.

BT broadband was supposed to be installed yesterday and BT tell me
it's all connected and working yet our internet never went off and I
am still using the virgin broadband.

I am trying to explain to them that it isn't possible to be still
using virgin if we are now connected to BT. I am not making much
progress :-(


It happens during a migration. To get to the new provider you'll
need to program in the new username and password and reboot the
router/modem device.


Just to confirm that: a friend had ADSL from Virgin. I provided a Vigor
2820 router and set it up with DDNS so I could manage it remotely.

The Virgin service was horribly unreliable - largely because the PPP
connection would fail, even though the router showed adequate ADSL sync
parameters - typically :

Up-speed Down-speed SNR-margin Loop-att.
448000 448000 10.0 60.5

.... and several; line drops per day

So I migrated him to Zen. On the day that Zen said the service should be
live I connected remotely to the router, which of course was still connected
to the Virgin service. I reconfigured the username and password for the
ADSL connection with the paramaters for Zen; and rebooted the router.

After about a minute it re-established a connection, and I was able to
review the sync parameters. These had immediately improved to:

Up-speed Down-speed SNR-margin Loop-att.
448000 1824000 14.0 57.5

Given the length of the line and the susceptibility to noise these figures
are very good. They've improved very slightly since then, and checking
today shows the service has been up for over 5 days.

So the migration was achieved without changing any connections at the
exchange, and without changing any hardware; and the download performance
improved by a factor of nearly 4.

So connect your new router, configure it for the BT username & password, and
it should work.

--
Graham J






 




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