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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

OFCOM bans three year contract, 999 SMS and slamming

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Old May 26th 11, 10:39 PM posted to uk.telecom,uk.telecom.mobile,uk.telecom.broadband
Martin Jay
external usenet poster
Posts: 131
Default OFCOM bans three year contract, 999 SMS and slamming


----- Begin Quote -----

Three-year broadband and phone contracts have been banned by the
communications regulator Ofcom, with providers now only able to offer
maximum contracts of two years. They must also make 12-month contracts
available under the new regulations which bring the UK in line with EU
telecoms law.

The regulations also require mobile providers to transfer customers'
mobile phone numbers to a new provider within one working day.
Providers must now pay "reasonable compensation" to customers should
they not do so, or if there is an abuse of the process. Ofcom is
allowing providers to design their own compensation schemes, but will
review them after 12 months to make sure they are adequate.

In addition, for those switching landlines steps have been introduced
to prevent "slamming", where a customer is switched to another
provider without their permission or knowledge.

Ofcom has also introduced an emergency SMS scheme which allows
registered users to text the details of emergencies to the emergency
services instead of calling 999. The scheme, which has been running on
a voluntary basis since 2009, already has around 14,500 users and is
predominantly used by hearing and speech-impaired people who find it
difficult to use the phone.

----- End Quote -----
Martin Jay
Old May 27th 11, 11:02 PM posted to uk.telecom,uk.telecom.mobile,uk.telecom.broadband
external usenet poster
Posts: 1,765
Default OFCOM bans three year contract, 999 SMS and slamming

Meanwhile, at the uk.telecom Job Justification Hearings, Martin Jay chose
the tried and tested strategy of:



----- Begin Quote -----

Ofcom does some stuff
----- End Quote -----

It's not often I see a list of things Ofcom have done and think, "oh that's
good", rather than, "But why? That doesn't make any sense!".

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