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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

TalkTalk spam filters



 
 
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  #1  
Old June 1st 11, 11:32 PM posted to uk.telecom.broadband
Gareth
external usenet poster
 
Posts: 49
Default TalkTalk spam filters

TalkTalk server side spam filters are hitting lots and lots of non spam
emails. I can replicate false positives to a number of accounts - even using
upper case in the subject line with "FW:" is enough to trigger the spam
filter.

There is no way of disabling the TalkTalk spam filters and no way of
lowering their threshold.

TalkTalk technical support seem unable to assist.

Hundreds of people must be having the same problem.

This ISP really is very bad.

  #2  
Old June 2nd 11, 01:17 PM posted to uk.telecom.broadband
George Weston
external usenet poster
 
Posts: 467
Default TalkTalk spam filters

On 01/06/2011 23:32, Gareth wrote:
TalkTalk server side spam filters are hitting lots and lots of non spam
emails. I can replicate false positives to a number of accounts - even
using upper case in the subject line with "FW:" is enough to trigger the
spam filter.

There is no way of disabling the TalkTalk spam filters and no way of
lowering their threshold.

TalkTalk technical support seem unable to assist.

Hundreds of people must be having the same problem.

This ISP really is very bad.


We know - and so does everyone else!
http://forums.moneysavingexpert.com/....php?t=3041540
http://www.dailymail.co.uk/news/arti...vice-2010.html

etc...

Leave now if you want to avoid a heart attack, stroke, etc.

George
  #3  
Old June 2nd 11, 06:26 PM posted to uk.telecom.broadband
Brian Gregory [UK]
external usenet poster
 
Posts: 208
Default TalkTalk spam filters

"Gareth" wrote in message
...
TalkTalk server side spam filters are hitting lots and lots of non spam
emails. I can replicate false positives to a number of accounts - even
using upper case in the subject line with "FW:" is enough to trigger the
spam filter.

There is no way of disabling the TalkTalk spam filters and no way of
lowering their threshold.

TalkTalk technical support seem unable to assist.

Hundreds of people must be having the same problem.

This ISP really is very bad.


Never ever phone TalkTalk technical support. They will not understand what
you want and will just make more trouble for you by doing useless things
like changing some of your passwords.

--

Brian Gregory. (In the UK)

To email me remove the letter vee.


  #4  
Old June 3rd 11, 08:58 AM posted to uk.telecom.broadband
Chris
external usenet poster
 
Posts: 603
Default TalkTalk spam filters

On 01/06/11 23:32, Gareth wrote:
TalkTalk server side spam filters are hitting lots and lots of non spam
emails. I can replicate false positives to a number of accounts - even
using upper case in the subject line with "FW:" is enough to trigger the
spam filter.

There is no way of disabling the TalkTalk spam filters and no way of
lowering their threshold.

TalkTalk technical support seem unable to assist.

Hundreds of people must be having the same problem.

This ISP really is very bad.


Never use your ISP's email. It's often the least cared for part of their
service and it ties you to the ISP. Either get yourself a domain and get
someone to host your email server, or get a gmail/yahoo/whatever email.
  #5  
Old June 4th 11, 04:31 PM posted to uk.telecom.broadband
ianp
external usenet poster
 
Posts: 2
Default TalkTalk spam filters

Gareth wrote:

TalkTalk server side spam filters are hitting lots and lots of non spam
emails. I can replicate false positives to a number of accounts - even using
upper case in the subject line with "FW:" is enough to trigger the spam
filter.

There is no way of disabling the TalkTalk spam filters and no way of
lowering their threshold.

TalkTalk technical support seem unable to assist.

Hundreds of people must be having the same problem.

This ISP really is very bad.


The clue is your last line, ISP. They are and internet provider and not
an email provider. If you don't want to pay for a 'proper' service, then
try gmail.

  #6  
Old June 4th 11, 10:58 PM posted to uk.telecom.broadband
John Nice
external usenet poster
 
Posts: 8
Default TalkTalk spam filters


"ianp" wrote in message ...
Gareth wrote:

TalkTalk server side spam filters are hitting lots and lots of non spam
emails. I can replicate false positives to a number of accounts - even
using
upper case in the subject line with "FW:" is enough to trigger the spam
filter.

There is no way of disabling the TalkTalk spam filters and no way of
lowering their threshold.

TalkTalk technical support seem unable to assist.

Hundreds of people must be having the same problem.

This ISP really is very bad.


The clue is your last line, ISP. They are and internet provider and not
an email provider. If you don't want to pay for a 'proper' service, then
try gmail.


The trouble I've found with freebies is that their service is worth
precisely what you pay for it. Forwarding mail via Gmail, you stand a
better than excellent chance of font, format, etc, being totally screwed.
I've been a customer of BTInternet for about 12 years and I have no
complaint of their Email service. (Before that I was with Demon: the less
said the better!)

John


  #7  
Old June 5th 11, 06:28 PM posted to uk.telecom.broadband
Gareth
external usenet poster
 
Posts: 49
Default TalkTalk spam filters

"ianp" wrote in message ...

Gareth wrote:

TalkTalk server side spam filters are hitting lots and lots of non spam
emails. I can replicate false positives to a number of accounts - even
using
upper case in the subject line with "FW:" is enough to trigger the spam
filter.

There is no way of disabling the TalkTalk spam filters and no way of
lowering their threshold.

TalkTalk technical support seem unable to assist.

Hundreds of people must be having the same problem.

This ISP really is very bad.


The clue is your last line, ISP. They are and internet provider and not
an email provider. If you don't want to pay for a 'proper' service, then
try gmail.


Problem is that I've been using the email address for the best part of 13
years - from when ukgateway was a Pipex virtual service. That was before
there was any awareness of the need to use third party email services and
before there was any need to.

The service was perfect when it was run by Pipex and not bad when Tiscali
had it but, boy, TalkTalk really is crap. In fact it so bad that words
cannot do justice to how crap TalkTalk is. They even forgot to renew their
domain name registration recently and thousands of TalkTalk hosted websites
disappeared overnight as did the mail servers!

This problem is caused by aggressive spam filters with no user control at
all. Any key word - even from a previous sender - will trigger the dumb
filter. There is no whitelist option and no keyword filter option.
Forwarding of emails has ceased working (and has not been fixed) and CS is
an expensive joke. There is a case for arguing for an abuse of a premium
service "support" line. They are clueless.

All TalkTalk has to do is to implement a traditional spam control system.

TalkTalk is the worst company (not just the worst ISP) I have ever had the
misfortune of dealing with. They couldn't run a knees up in a brewery let
alone a network. The Keystone Cops of ISPs.

  #8  
Old June 5th 11, 08:38 PM posted to uk.telecom.broadband
fred
external usenet poster
 
Posts: 175
Default TalkTalk spam filters

In article , Gareth
writes

Problem is that I've been using the email address for the best part of 13
years - from when ukgateway was a Pipex virtual service. That was before
there was any awareness of the need to use third party email services and
before there was any need to.

I'm afraid the long term solution is to migrate to email linked to your
own domain. You can advertise that your email address is changing and
will perhaps have a year or so of transition, still receiving email on
the old address, until everyone knows your new one.

At some point TT will screw you royally by discontinuing your pipex
email address completely and probably with little or no notice so it
makes sense to do it on your own terms.

In the mean time I'm afraid you'll have to put up with it as you wont
get any sense from them.

Do the email headers contain any information on the way spam is scored?
--
fred
FIVE TV's superbright logo - not the DOG's, it's ********
  #9  
Old June 6th 11, 03:37 PM posted to uk.telecom.broadband
Graham.
external usenet poster
 
Posts: 503
Default TalkTalk spam filters


"fred" wrote in message ...
In article , Gareth writes

Problem is that I've been using the email address for the best part of 13
years - from when ukgateway was a Pipex virtual service. That was before
there was any awareness of the need to use third party email services and
before there was any need to.

I'm afraid the long term solution is to migrate to email linked to your own domain. You can advertise that your email address is
changing and will perhaps have a year or so of transition, still receiving email on the old address, until everyone knows your new
one.

At some point TT will screw you royally by discontinuing your pipex email address completely and probably with little or no notice
so it makes sense to do it on your own terms.

In the mean time I'm afraid you'll have to put up with it as you wont get any sense from them.

Do the email headers contain any information on the way spam is scored?


What spam? The OP hasn't mentioned that he gets any. Just legitimate mail
that doesn't arrive because of certain text strings in the subject line (and body I shouldn't
wonder).

Even if he sends himself an email containing the same trigger string, it doesn't get
through, so it's nothing to do with the sender.

--
Graham.

%Profound_observation%




  #10  
Old June 6th 11, 04:28 PM posted to uk.telecom.broadband
Bob Eager
external usenet poster
 
Posts: 2,472
Default TalkTalk spam filters

On Mon, 06 Jun 2011 15:37:46 +0100, Graham. wrote:

"fred" wrote in message ...
In article , Gareth
writes

Problem is that I've been using the email address for the best part of
13 years - from when ukgateway was a Pipex virtual service. That was
before there was any awareness of the need to use third party email
services and before there was any need to.

I'm afraid the long term solution is to migrate to email linked to your
own domain. You can advertise that your email address is changing and
will perhaps have a year or so of transition, still receiving email on
the old address, until everyone knows your new one.

At some point TT will screw you royally by discontinuing your pipex
email address completely and probably with little or no notice so it
makes sense to do it on your own terms.

In the mean time I'm afraid you'll have to put up with it as you wont
get any sense from them.

Do the email headers contain any information on the way spam is scored?


What spam? The OP hasn't mentioned that he gets any. Just legitimate
mail that doesn't arrive because of certain text strings in the subject
line (and body I shouldn't wonder).

Even if he sends himself an email containing the same trigger string, it
doesn't get through, so it's nothing to do with the sender.


I think you're missing the point. Some spam analysis systems add a header
to *all* email, indicating a relative 'spamicity' score. So the OP could
look at the headers of *any* piece of incoming mail and perhaps at least
discover what analysis software is being used. Not that it would help all
that much...



--
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

*lightning protection* - a w_tom conductor
 




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