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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Devious goings on - update



 
 
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  #1  
Old October 11th 12, 12:48 PM posted to uk.telecom.broadband
PeterL
external usenet poster
 
Posts: 7
Default Devious goings on - update

The BT OR bod has been round. Cornwall's a busy place he said, because he's
had to come all the way across from Plymouth, a good 65 miles journey.

He got here at 8.15 and left at 11am. Plied him with two cups of coffee but
no bisquits - we don't do them.

I'll probably get my terminology wrong, but this is what happened. When he
put his tester in the master socket in the house, he got no sync. After a
while he suspected a faulty BT socket and replaced it. The tester then
showed a sync at 1Mb but with 'great resistance'. He made some phonecalls
to check the ISP wasn't forcing the sync rate, which they weren't, and went
on to identify a line fault '87m from the property' (we're buried). An hour
later, he had his head buried in a chamber 20m from the house. When I went
over to take a look he showed me a 12 inch length of cable with 3 crimped
joints that he had cut out and replaced with a bespoke black pod joint
maker. 'That's the problem', he said, 'bad joint affected by water
ingress'. When he left, he told me the line was syncing at the maximum
achievable rate of 2.3Mb. Here's our latest stats:

ADSL Link Downstream Upstream
Connection Speed 1962 kbps 252 kbps
Line Attenuation 65.5 dB 41.8 dB
Noise Margin 7.2 dB 15.9 dB

Don't think I could have got a better service from either the ISP or BT OR
once, that is, we were able to get past the droids on front line customer
support. We should be with Plusnet fibre by the end of the month but when
we next change our provider, it'll be customer support rather than £sd that
will govern where we go.





  #2  
Old October 11th 12, 02:48 PM posted to uk.telecom.broadband
George Weston
external usenet poster
 
Posts: 467
Default Devious goings on - update

On 11/10/2012 12:48, PeterL wrote:
The BT OR bod has been round. Cornwall's a busy place he said, because
he's had to come all the way across from Plymouth, a good 65 miles journey.

He got here at 8.15 and left at 11am. Plied him with two cups of coffee
but no bisquits - we don't do them.

I'll probably get my terminology wrong, but this is what happened. When
he put his tester in the master socket in the house, he got no sync.
After a while he suspected a faulty BT socket and replaced it. The
tester then showed a sync at 1Mb but with 'great resistance'. He made
some phonecalls to check the ISP wasn't forcing the sync rate, which
they weren't, and went on to identify a line fault '87m from the
property' (we're buried). An hour later, he had his head buried in a
chamber 20m from the house. When I went over to take a look he showed me
a 12 inch length of cable with 3 crimped joints that he had cut out and
replaced with a bespoke black pod joint maker. 'That's the problem', he
said, 'bad joint affected by water ingress'. When he left, he told me
the line was syncing at the maximum achievable rate of 2.3Mb. Here's our
latest stats:

ADSL Link Downstream Upstream
Connection Speed 1962 kbps 252 kbps
Line Attenuation 65.5 dB 41.8 dB
Noise Margin 7.2 dB 15.9 dB

Don't think I could have got a better service from either the ISP or BT
OR once, that is, we were able to get past the droids on front line
customer support. We should be with Plusnet fibre by the end of the
month but when we next change our provider, it'll be customer support
rather than £sd that will govern where we go.





With that attenuation, that's probably the best speed you're able to get
with ADSL1.
Sounds like OR came up with the goods!

George
  #3  
Old October 11th 12, 03:51 PM posted to uk.telecom.broadband
Jeff Gaines
external usenet poster
 
Posts: 401
Default Devious goings on - update

On 11/10/2012 in message PeterL wrote:

Don't think I could have got a better service from either the ISP or BT OR
once, that is, we were able to get past the droids on front line customer
support. We should be with Plusnet fibre by the end of the month but when
we next change our provider, it'll be customer support rather than £sd
that will govern where we go.


A good OR engineer is worth his/her weight on gold - and all those who
I've seen have been good :-)

--
Jeff Gaines Wiltshire UK
I take full responsibility for what happened - that is why the person that
was responsible went immediately.
(Gordon Brown, April 2009)
  #4  
Old October 11th 12, 03:59 PM posted to uk.telecom.broadband
John
external usenet poster
 
Posts: 12
Default Devious goings on - update

Jeff Gaines explained :
On 11/10/2012 in message PeterL wrote:

Don't think I could have got a better service from either the ISP or BT OR
once, that is, we were able to get past the droids on front line customer
support. We should be with Plusnet fibre by the end of the month but when
we next change our provider, it'll be customer support rather than £sd that
will govern where we go.


A good OR engineer is worth his/her weight on gold - and all those who I've
seen have been good :-)


The engineers always are. I did over 18 years as a cable jointer on BT
(until a back injury led to medical retirement for me) and our bosses
had all worked their way up the ranks. Nowadays, the lads I used to
work with have a Level 1 boss who was a storeman and a Level 2 boss who
was a baker in Sainsbury's and neither boss has any clue or concept of
how telecoms engineering works, which is why the company has gone to
****.


  #5  
Old October 11th 12, 06:46 PM posted to uk.telecom.broadband
George Weston
external usenet poster
 
Posts: 467
Default Devious goings on - update

On 11/10/2012 15:59, John wrote:
Jeff Gaines explained :
On 11/10/2012 in message PeterL wrote:

Don't think I could have got a better service from either the ISP or
BT OR once, that is, we were able to get past the droids on front
line customer support. We should be with Plusnet fibre by the end of
the month but when we next change our provider, it'll be customer
support rather than £sd that will govern where we go.


A good OR engineer is worth his/her weight on gold - and all those who
I've seen have been good :-)


The engineers always are. I did over 18 years as a cable jointer on BT
(until a back injury led to medical retirement for me) and our bosses
had all worked their way up the ranks. Nowadays, the lads I used to work
with have a Level 1 boss who was a storeman and a Level 2 boss who was a
baker in Sainsbury's and neither boss has any clue or concept of how
telecoms engineering works, which is why the company has gone to ****.


This all started shortly after privatisation, before which people
actually got trained and gained experience and had a career path. The
majority of management jobs in BT were at that time filled by trained,
experienced and able people, who understood their specialism and could
manage it properly.
The climate rapidly changed and promotion became almost a thing of the past.
BT decided that now they were a PLC, they would behave like one.
They enhanced the graduate recruitment programme and encouraged those
coming in by this route to take an MBA degree, which equipped them to
know all about finance and little else.
Result, a load of new senior managers who knew nothing about telecoms
but who were well equipped at finding ways to improve their departments'
financial bottom line, which invariably resulted in staff cuts and
reorganisations which solved nothing apart from demoralising the people
who actually knew how to do the job.

In the words of Max Boyce, I know - I was there.

George
  #6  
Old October 11th 12, 08:26 PM posted to uk.telecom.broadband
Peter Able
external usenet poster
 
Posts: 114
Default Devious goings on - update

achievable rate of 2.3Mb. Here's our latest stats:

ADSL Link Downstream Upstream
Connection Speed 1962 kbps 252 kbps
Line Attenuation 65.5 dB 41.8 dB
Noise Margin 7.2 dB 15.9 dB



Those stats suggest that you could go a bit faster - but tell us what the
stats are in three or four days time.

PA



  #7  
Old October 11th 12, 09:20 PM posted to uk.telecom.broadband
198 kHz
external usenet poster
 
Posts: 21
Default Devious goings on - update


"George Weston" wrote in message
...
On 11/10/2012 15:59, John wrote:
Jeff Gaines explained :
On 11/10/2012 in message PeterL
wrote:

Don't think I could have got a better service from either the ISP or
BT OR once, that is, we were able to get past the droids on front
line customer support. We should be with Plusnet fibre by the end of
the month but when we next change our provider, it'll be customer
support rather than £sd that will govern where we go.

A good OR engineer is worth his/her weight on gold - and all those who
I've seen have been good :-)


The engineers always are. I did over 18 years as a cable jointer on BT
(until a back injury led to medical retirement for me) and our bosses
had all worked their way up the ranks. Nowadays, the lads I used to work
with have a Level 1 boss who was a storeman and a Level 2 boss who was a
baker in Sainsbury's and neither boss has any clue or concept of how
telecoms engineering works, which is why the company has gone to ****.


This all started shortly after privatisation, before which people actually
got trained and gained experience and had a career path. The majority of
management jobs in BT were at that time filled by trained, experienced and
able people, who understood their specialism and could manage it properly.
The climate rapidly changed and promotion became almost a thing of the
past.
BT decided that now they were a PLC, they would behave like one.
They enhanced the graduate recruitment programme and encouraged those
coming in by this route to take an MBA degree, which equipped them to know
all about finance and little else.
Result, a load of new senior managers who knew nothing about telecoms but
who were well equipped at finding ways to improve their departments'
financial bottom line, which invariably resulted in staff cuts and
reorganisations which solved nothing apart from demoralising the people
who actually knew how to do the job.

In the words of Max Boyce, I know - I was there.


Very sad, but very true George. I was there too - escaped in '99.


  #8  
Old October 12th 12, 06:47 PM posted to uk.telecom.broadband
Tired
external usenet poster
 
Posts: 43
Default Devious goings on - update

PeterL wrote:
:: Don't think I could have got a better service from either the ISP or
:: BT OR once, that is, we were able to get past the droids on front
:: line customer support. We should be with Plusnet fibre by the end
:: of the month but when we next change our provider, it'll be customer
:: support rather than £sd that will govern where we go

There is a flaw in your argument, BT OR provide the support for all the
providers that use their network. Whether it was talktalk/ssky/bt/orange.

Though you have a point about getting past first stage customer support.


  #9  
Old October 12th 12, 06:48 PM posted to uk.telecom.broadband
Tired
external usenet poster
 
Posts: 43
Default Devious goings on - update

Jeff Gaines wrote:
:: On 11/10/2012 in message PeterL
:: wrote:
::
::: Don't think I could have got a better service from either the ISP
::: or BT OR once, that is, we were able to get past the droids on
::: front line customer support. We should be with Plusnet fibre by
::: the end of the month but when we next change our provider, it'll be
::: customer support rather than £sd that will govern where we go.
::
:: A good OR engineer is worth his/her weight on gold - and all those
:: who I've seen have been good :-)
::
:: --
:: Jeff Gaines Wiltshire UK
:: I take full responsibility for what happened - that is why the
:: person that was responsible went immediately.
:: (Gordon Brown, April 2009)

That seems to be the case. They must despair at the gibbons who manage BT
retail.


  #10  
Old October 12th 12, 06:55 PM posted to uk.telecom.broadband
PeterL
external usenet poster
 
Posts: 7
Default Devious goings on - update

"Tired" wrote in message ...

PeterL wrote:
:: Don't think I could have got a better service from either the ISP or
:: BT OR once, that is, we were able to get past the droids on front
:: line customer support. We should be with Plusnet fibre by the end
:: of the month but when we next change our provider, it'll be customer
:: support rather than £sd that will govern where we go

There is a flaw in your argument, BT OR provide the support for all the
providers that use their network. Whether it was talktalk/ssky/bt/orange.


-----------------------------------------------------------------------------------------------------

Care to explain because I don't think I've cottoned on?

 




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