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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Tiscali issues more..



 
 
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  #1  
Old February 28th 14, 11:25 AM posted to uk.telecom.broadband
Harry Bloomfield
external usenet poster
 
Posts: 250
Default Tiscali issues more..

Tiscali are still insisting that there is no issue with their side of
things...

The issue would now seem to have spread to affecting all servers,
rather than just TalkTalk ones.

They are offering too send an engineer out test check the line and
setup out, which I have refused working on the assumption that...

I have tried several routers, which I can instantly swap into use,
several PC's and all exhibit exactly the same problems. I also have a
rock steady connection which never disconnects, connects consistently
at 18Mb and never, ever logs any errors on either LAN or WAN. Left to
its own devices, my router would remain connected for years. We are on
copper, close to the exchange and our phone is equally reliable, with
no noise on the line ever.

At the moment it is varying tremendously in my ability to connect to
sites - sometimes it loads pages instantly, sometimes it takes repeated
attempts to load a page, sometimes it will not connect at all,
sometimes it reports as unable to even find the site which I know is
there. Usually I can ping them and I get sub 35mS ping times despite
not being able to load the pages.

Was I right to refuse the engineer and pass the issue back to them and
their network?

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk


  #2  
Old February 28th 14, 11:31 AM posted to uk.telecom.broadband
Harry Bloomfield
external usenet poster
 
Posts: 250
Default Tiscali issues more..

Oh, and broadband speed tests, even now with all of these issues are
consistently good for our line speed at 14 to 15Mb down and over 1Mb
down.

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk


  #3  
Old February 28th 14, 11:57 AM posted to uk.telecom.broadband
Jeff Gaines
external usenet poster
 
Posts: 401
Default Tiscali issues more..

On 28/02/2014 in message
Harry Bloomfield wrote:

At the moment it is varying tremendously in my ability to connect to sites
- sometimes it loads pages instantly, sometimes it takes repeated attempts
to load a page, sometimes it will not connect at all, sometimes it reports
as unable to even find the site which I know is there. Usually I can ping
them and I get sub 35mS ping times despite not being able to load the
pages.


What about trying a public DNS server?
Google's open DNS servers are 8.8.8.8 and 8.8.4.4.

If they work OK it's your ISP's DNS servers that are the issue.

--
Jeff Gaines Wiltshire UK
I take full responsibility for what happened - that is why the person that
was responsible went immediately.
(Gordon Brown, April 2009)
  #4  
Old February 28th 14, 12:08 PM posted to uk.telecom.broadband
Harry Bloomfield
external usenet poster
 
Posts: 250
Default Tiscali issues more..

Jeff Gaines explained on 28/02/2014 :
On 28/02/2014 in message
Harry Bloomfield wrote:

At the moment it is varying tremendously in my ability to connect to sites -
sometimes it loads pages instantly, sometimes it takes repeated attempts to
load a page, sometimes it will not connect at all, sometimes it reports as
unable to even find the site which I know is there. Usually I can ping them
and I get sub 35mS ping times despite not being able to load the pages.


What about trying a public DNS server?
Google's open DNS servers are 8.8.8.8 and 8.8.4.4.

If they work OK it's your ISP's DNS servers that are the issue.


I'm already using openDNS's servers, but having tried others, it
doesn't make any difference when I have these issues.

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk


  #5  
Old February 28th 14, 12:38 PM posted to uk.telecom.broadband
Roger Mills
external usenet poster
 
Posts: 283
Default Tiscali issues more..

On 28/02/2014 11:25, Harry Bloomfield wrote:
Tiscali are still insisting that there is no issue with their side of
things...

The issue would now seem to have spread to affecting all servers, rather
than just TalkTalk ones.

They are offering too send an engineer out test check the line and setup
out, which I have refused working on the assumption that...

I have tried several routers, which I can instantly swap into use,
several PC's and all exhibit exactly the same problems. I also have a
rock steady connection which never disconnects, connects consistently at
18Mb and never, ever logs any errors on either LAN or WAN. Left to its
own devices, my router would remain connected for years. We are on
copper, close to the exchange and our phone is equally reliable, with no
noise on the line ever.

At the moment it is varying tremendously in my ability to connect to
sites - sometimes it loads pages instantly, sometimes it takes repeated
attempts to load a page, sometimes it will not connect at all, sometimes
it reports as unable to even find the site which I know is there.
Usually I can ping them and I get sub 35mS ping times despite not being
able to load the pages.

Was I right to refuse the engineer and pass the issue back to them and
their network?


Dunno. Were they going to charge you for sending an engineer? If not,
why let him/her come to see the problem first hand. You might then get
something done about it.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
  #6  
Old February 28th 14, 01:02 PM posted to uk.telecom.broadband
Graham J
external usenet poster
 
Posts: 620
Default Tiscali issues more..

Roger Mills wrote:
On 28/02/2014 11:25, Harry Bloomfield wrote:
Tiscali are still insisting that there is no issue with their side of
things...

The issue would now seem to have spread to affecting all servers, rather
than just TalkTalk ones.

They are offering too send an engineer out test check the line and setup
out, which I have refused working on the assumption that...

I have tried several routers, which I can instantly swap into use,
several PC's and all exhibit exactly the same problems. I also have a
rock steady connection which never disconnects, connects consistently at
18Mb and never, ever logs any errors on either LAN or WAN. Left to its
own devices, my router would remain connected for years. We are on
copper, close to the exchange and our phone is equally reliable, with no
noise on the line ever.

At the moment it is varying tremendously in my ability to connect to
sites - sometimes it loads pages instantly, sometimes it takes repeated
attempts to load a page, sometimes it will not connect at all, sometimes
it reports as unable to even find the site which I know is there.
Usually I can ping them and I get sub 35mS ping times despite not being
able to load the pages.

Was I right to refuse the engineer and pass the issue back to them and
their network?


Dunno. Were they going to charge you for sending an engineer? If not,
why let him/her come to see the problem first hand. You might then get
something done about it.


Have you thought of changing to a proper ISP?

--
Graham J

  #7  
Old February 28th 14, 01:24 PM posted to uk.telecom.broadband
Harry Bloomfield
external usenet poster
 
Posts: 250
Default Tiscali issues more..

Graham J expressed precisely :
Roger Mills wrote:
On 28/02/2014 11:25, Harry Bloomfield wrote:
Tiscali are still insisting that there is no issue with their side of
things...

The issue would now seem to have spread to affecting all servers, rather
than just TalkTalk ones.

They are offering too send an engineer out test check the line and setup
out, which I have refused working on the assumption that...

I have tried several routers, which I can instantly swap into use,
several PC's and all exhibit exactly the same problems. I also have a
rock steady connection which never disconnects, connects consistently at
18Mb and never, ever logs any errors on either LAN or WAN. Left to its
own devices, my router would remain connected for years. We are on
copper, close to the exchange and our phone is equally reliable, with no
noise on the line ever.

At the moment it is varying tremendously in my ability to connect to
sites - sometimes it loads pages instantly, sometimes it takes repeated
attempts to load a page, sometimes it will not connect at all, sometimes
it reports as unable to even find the site which I know is there.
Usually I can ping them and I get sub 35mS ping times despite not being
able to load the pages.

Was I right to refuse the engineer and pass the issue back to them and
their network?


Dunno. Were they going to charge you for sending an engineer? If not,
why let him/her come to see the problem first hand. You might then get
something done about it.


Have you thought of changing to a proper ISP?


That is plan B and all set up to run, assuming they fail to get
themselves sorted out quick.

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk


  #8  
Old February 28th 14, 04:07 PM posted to uk.telecom.broadband
Roger
external usenet poster
 
Posts: 46
Default Tiscali issues more..

On Fri, 28 Feb 2014 12:08:07 GMT, Harry Bloomfield
wrote:

Jeff Gaines explained on 28/02/2014 :
On 28/02/2014 in message
Harry Bloomfield wrote:

At the moment it is varying tremendously in my ability to connect to sites -
sometimes it loads pages instantly, sometimes it takes repeated attempts to
load a page, sometimes it will not connect at all, sometimes it reports as
unable to even find the site which I know is there. Usually I can ping them
and I get sub 35mS ping times despite not being able to load the pages.


What about trying a public DNS server?
Google's open DNS servers are 8.8.8.8 and 8.8.4.4.

If they work OK it's your ISP's DNS servers that are the issue.


I'm already using openDNS's servers, but having tried others, it
doesn't make any difference when I have these issues.


What about MTU? Have you tried making it smaller? (It probably
isn't that; I think if it was too large for some sites they
would always fail, not just sometimes.)
--
Roger
  #9  
Old March 8th 14, 08:04 PM posted to uk.telecom.broadband
Graham.
external usenet poster
 
Posts: 216
Default Tiscali issues more..

On Fri, 28 Feb 2014 11:25:56 GMT, Harry Bloomfield
wrote:

Tiscali are still insisting that there is no issue with their side of
things...

The issue would now seem to have spread to affecting all servers,
rather than just TalkTalk ones.

They are offering too send an engineer out test check the line and
setup out, which I have refused working on the assumption that...

I have tried several routers, which I can instantly swap into use,
several PC's and all exhibit exactly the same problems. I also have a
rock steady connection which never disconnects, connects consistently
at 18Mb and never, ever logs any errors on either LAN or WAN. Left to
its own devices, my router would remain connected for years. We are on
copper, close to the exchange and our phone is equally reliable, with
no noise on the line ever.

At the moment it is varying tremendously in my ability to connect to
sites - sometimes it loads pages instantly, sometimes it takes repeated
attempts to load a page, sometimes it will not connect at all,
sometimes it reports as unable to even find the site which I know is
there. Usually I can ping them and I get sub 35mS ping times despite
not being able to load the pages.

Was I right to refuse the engineer and pass the issue back to them and
their network?



This is what you get, snapped by me at the house opposite some time
ago.

https://www.flickr.com/photos/g3zvt/8284773494/

It is very likely that you have more of a clue than the Brightsparks
engineer, but look at to as an exercise in "Due process".

ie TT are reluctant to escalate faults to Openreach until their tame
engineer confirms you are not doing anything silly with filtering or
extension wiring, so make sure you show him a minimalist installation
when he comes.
Ideally a filter plugged into the NTE5 hidden socket with your router
and one simple POTS phone plugged into it.
  #10  
Old March 9th 14, 11:50 AM posted to uk.telecom.broadband
Harry Bloomfield
external usenet poster
 
Posts: 250
Default Tiscali issues more..

on 08/03/2014, Graham. supposed :
On Fri, 28 Feb 2014 11:25:56 GMT, Harry Bloomfield
wrote:

Tiscali are still insisting that there is no issue with their side of
things...

The issue would now seem to have spread to affecting all servers,
rather than just TalkTalk ones.

They are offering too send an engineer out test check the line and
setup out, which I have refused working on the assumption that...

I have tried several routers, which I can instantly swap into use,
several PC's and all exhibit exactly the same problems. I also have a
rock steady connection which never disconnects, connects consistently
at 18Mb and never, ever logs any errors on either LAN or WAN. Left to
its own devices, my router would remain connected for years. We are on
copper, close to the exchange and our phone is equally reliable, with
no noise on the line ever.

At the moment it is varying tremendously in my ability to connect to
sites - sometimes it loads pages instantly, sometimes it takes repeated
attempts to load a page, sometimes it will not connect at all,
sometimes it reports as unable to even find the site which I know is
there. Usually I can ping them and I get sub 35mS ping times despite
not being able to load the pages.

Was I right to refuse the engineer and pass the issue back to them and
their network?



This is what you get, snapped by me at the house opposite some time
ago.

https://www.flickr.com/photos/g3zvt/8284773494/

It is very likely that you have more of a clue than the Brightsparks
engineer, but look at to as an exercise in "Due process".

ie TT are reluctant to escalate faults to Openreach until their tame
engineer confirms you are not doing anything silly with filtering or
extension wiring, so make sure you show him a minimalist installation
when he comes.
Ideally a filter plugged into the NTE5 hidden socket with your router
and one simple POTS phone plugged into it.


An update on the past seven days....

Last Sunday at around 15 to 16:00 it went back to a very variable
service, instead of almost no service at all. The variable service
continued through to Wednesday afternoon, when the variable element
ended and I was once again able to rely on a continuous full speed
service. On Thursday morning a new TT specific model of router was
delivered, to replace one they had sent out earlier which died during
the setting up process. I put into service late Thursday.

The situation since Wednesday up to today has remained absolutely
stable, which suggests they have fixed the issue.

My original connection speed before all of these issues started was
18Mb, but now it is 14Mb. I have now asked them to re-adjust my
profile. I suspect they tweaked it down, in their attempts to resolve
the problems remotely.

Thee new D-Link is a DSL-3780 and its quite good in the way of
facilities, but lacks any documentation - intended for the none tech
user. Everything is there, it just needs to be found.

--
Regards,
Harry (M1BYT) (L)
http://www.ukradioamateur.co.uk
 




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