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Yahoo blocking BT mails



 
 
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  #1  
Old March 1st 14, 06:29 PM posted to uk.telecom.broadband
Woody
external usenet poster
 
Posts: 750
Default Yahoo blocking BT mails

I wonder if anyone can help or advise please.

My elderly F-in-L uses BT Internet and his mail is handled
for BT by Yahoo. A week or two ago when he tried to log on
using Thunderbird his password was rejected and he didn't
understand the message that popped up. As I set up has
account I know all of the details so had a look at it
myself. It seems that BT/Yahoo had decided somehow or other
that there had been 'suspicious activity' on his account and
blocked access pending a password change.

Of course there had been nothing from his machine and he is
well virus and malware protected but as a precaution I did
run McAfee Stinger to make sure. I then reset his password
and all is now running smoothly.

Since he has only ever used his machine at home - admittedly
wireless but well protected - I cannot see how anyone could
have blagged his account IF indeed they had. When I dug a
bit deeper what I found makes me think that this was a poke
from BT/Yahoo to change the password he had used for the
last 379 days - in fact since he first went on line with BT.
I find it odd that they apparently make an accusation on the
basis of 'guilty until proved innocent' if all they wanted
to achieve was a password change.

Has anyone else come across this with BT/Yahoo and can
enlighten me more? I also read that it looks as though users
can opt to change from BT/Yahoo to BT Mail, but what are the
benefits or otherwise of so doing and if it is an advantage
what is the process.

TIA


--
Woody

harrogate three at ntlworld dot com


  #2  
Old March 1st 14, 09:34 PM posted to uk.telecom.broadband
bert
external usenet poster
 
Posts: 51
Default Yahoo blocking BT mails

In message , Woody
writes
I wonder if anyone can help or advise please.

My elderly F-in-L uses BT Internet and his mail is handled
for BT by Yahoo. A week or two ago when he tried to log on
using Thunderbird his password was rejected and he didn't
understand the message that popped up. As I set up has
account I know all of the details so had a look at it
myself. It seems that BT/Yahoo had decided somehow or other
that there had been 'suspicious activity' on his account and
blocked access pending a password change.

Of course there had been nothing from his machine and he is
well virus and malware protected but as a precaution I did
run McAfee Stinger to make sure. I then reset his password
and all is now running smoothly.

Since he has only ever used his machine at home - admittedly
wireless but well protected - I cannot see how anyone could
have blagged his account IF indeed they had. When I dug a
bit deeper what I found makes me think that this was a poke
from BT/Yahoo to change the password he had used for the
last 379 days - in fact since he first went on line with BT.
I find it odd that they apparently make an accusation on the
basis of 'guilty until proved innocent' if all they wanted
to achieve was a password change.

Has anyone else come across this with BT/Yahoo and can
enlighten me more? I also read that it looks as though users
can opt to change from BT/Yahoo to BT Mail, but what are the
benefits or otherwise of so doing and if it is an advantage
what is the process.

TIA


See previous threads on this. I've had it twice recently. If you look in
his inbox you'll find an e-mail explaining what the problem was and how
to get round it. Problem is you can't get at the e-mail until you've
fixed the problem and you can only do that by logging on via web mail.
--
bert
  #3  
Old March 2nd 14, 07:44 AM posted to uk.telecom.broadband
Woody
external usenet poster
 
Posts: 750
Default Yahoo blocking BT mails

"bert" ] wrote in message
...
In message , Woody
writes
I wonder if anyone can help or advise please.

My elderly F-in-L uses BT Internet and his mail is handled
for BT by Yahoo. A week or two ago when he tried to log on
using Thunderbird his password was rejected and he didn't
understand the message that popped up. As I set up has
account I know all of the details so had a look at it
myself. It seems that BT/Yahoo had decided somehow or
other
that there had been 'suspicious activity' on his account
and
blocked access pending a password change.

Of course there had been nothing from his machine and he
is
well virus and malware protected but as a precaution I did
run McAfee Stinger to make sure. I then reset his password
and all is now running smoothly.

Since he has only ever used his machine at home -
admittedly
wireless but well protected - I cannot see how anyone
could
have blagged his account IF indeed they had. When I dug a
bit deeper what I found makes me think that this was a
poke
from BT/Yahoo to change the password he had used for the
last 379 days - in fact since he first went on line with
BT.
I find it odd that they apparently make an accusation on
the
basis of 'guilty until proved innocent' if all they wanted
to achieve was a password change.

Has anyone else come across this with BT/Yahoo and can
enlighten me more? I also read that it looks as though
users
can opt to change from BT/Yahoo to BT Mail, but what are
the
benefits or otherwise of so doing and if it is an
advantage
what is the process.

TIA


See previous threads on this. I've had it twice recently.
If you look in his inbox you'll find an e-mail explaining
what the problem was and how to get round it. Problem is
you can't get at the e-mail until you've fixed the problem
and you can only do that by logging on via web mail.



All the e-mail said was 'suspicious activity' which is
essentially meaningless. I take a more cynical view.


--
Woody

harrogate three at ntlworld dot com


  #4  
Old March 2nd 14, 08:54 AM posted to uk.telecom.broadband
Graham J
external usenet poster
 
Posts: 620
Default Yahoo blocking BT mails

[snip]


All the e-mail said was 'suspicious activity' which is
essentially meaningless. I take a more cynical view.


I know two organisations with BT Business email accounts. Both have had
random password changes recently; neither has any member of staff that
would know how to call BT or log onto their website to make such a change.

So I had to ring BT to get the password reset. On one occasion BT even
told me what they had stored as the password; and this did indeed work
and allow me to log in and change it.

The users did report that their email clients had tried several times to
connect, without success, so I suspect a problem with the BT mail
server. When I reset the password to the value I knew to be stored in
the users's email client mail arrived as usual; which confirms that
there was never anything wrong with the confguration of the users's
email client.

I support a fair number of people who use other email service providers,
and I've only ever seen this problem with BT.

--
Graham J

  #5  
Old March 2nd 14, 10:03 AM posted to uk.telecom.broadband
Roger Mills
external usenet poster
 
Posts: 283
Default Yahoo blocking BT mails

On 01/03/2014 18:29, Woody wrote:

I find it odd that they apparently make an accusation on the
basis of 'guilty until proved innocent' if all they wanted
to achieve was a password change.


I can't comment on this particular scenario, but it sounds all too
familiar as the sort of underhand tactics used by some organisations.

Not comms related, but something similar happened to me regarding one of
my credit cards. The issuer reported 'suspicious' activity and insisted
on issuing a replacement card. Just by coincidence(!) the new card
happened to include the technology for contactless payments - which they
were keen to roll out without waiting for the normal card replacement
cycle. When challenged, they refused to elaborate on the nature of this
suspicious activity. In my view, the only suspicious activity came from
*them*! I no longer use that card.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
  #6  
Old March 2nd 14, 12:04 PM posted to uk.telecom.broadband
Woody
external usenet poster
 
Posts: 750
Default Yahoo blocking BT mails

"Roger Mills" wrote in message
...
On 01/03/2014 18:29, Woody wrote:

I find it odd that they apparently make an accusation on
the
basis of 'guilty until proved innocent' if all they
wanted
to achieve was a password change.


I can't comment on this particular scenario, but it sounds
all too familiar as the sort of underhand tactics used by
some organisations.

Not comms related, but something similar happened to me
regarding one of my credit cards. The issuer reported
'suspicious' activity and insisted on issuing a
replacement card. Just by coincidence(!) the new card
happened to include the technology for contactless
payments - which they were keen to roll out without
waiting for the normal card replacement cycle. When
challenged, they refused to elaborate on the nature of
this suspicious activity. In my view, the only suspicious
activity came from *them*! I no longer use that card.



+1 with Barclaycard of whom I had been a customer for almost
40 years. I too closed my account.

On the other hand I asked my bank, First Direct, if I could
have a new debit card as my existing one was starting to
delaminate. They sent me a contactless card. I rang them and
said I didn't want a contactless card: the 'agent' tried to
convince me, then put me through to a supervisor who did the
same, but when I wouldn't budge she conceded that they still
had 'a few' normal cards and they sent me one. At least they
listened - Barclaycard just took the attitude 'take it or
leave it' - so I did.

I often read in the finance pages that chip-and-pin was
brought in for security as it could not be beaten, but when
there is fraudulent activity on the card it is always your
fault - you have disclosed you PIN or written it down
somewhere. The bank - I would say a notable few are
persistent offenders - will not budge until the press get
involved when suddenly they decide that the customer was not
a fault and pay compensation into the bargain. If they can
take that attitude with C&P what about contactless?


--
Woody

harrogate three at ntlworld dot com


  #7  
Old March 2nd 14, 02:30 PM posted to uk.telecom.broadband
Stephen Wolstenholme[_2_]
external usenet poster
 
Posts: 7
Default Yahoo blocking BT mails

On Sun, 02 Mar 2014 08:54:28 +0000, Graham J [email protected] wrote:

The users did report that their email clients had tried several times to
connect, without success, so I suspect a problem with the BT mail
server.


BT blamed Yahoo. Which is why they now have their own email servers.
Yahoo is fading away!

Steve

--
Neural Network Software http://www.npsnn.com
EasyNN-plus More than just a neural network http://www.easynn.com
SwingNN Prediction software http://www.swingnn.com
JustNN Just a neural network http://www.justnn.com


  #8  
Old March 2nd 14, 05:21 PM posted to uk.telecom.broadband
Roger Mills
external usenet poster
 
Posts: 283
Default Yahoo blocking BT mails

On 02/03/2014 12:04, Woody wrote:
"Roger wrote in message
...
On 01/03/2014 18:29, Woody wrote:



Not comms related, but something similar happened to me
regarding one of my credit cards.



+1 with Barclaycard of whom I had been a customer for almost
40 years. I too closed my account.

On the other hand I asked my bank, First Direct, if I could
have a new debit card as my existing one was starting to
delaminate. They sent me a contactless card. I rang them and
said I didn't want a contactless card: the 'agent' tried to
convince me, then put me through to a supervisor who did the
same, but when I wouldn't budge she conceded that they still
had 'a few' normal cards and they sent me one. At least they
listened - Barclaycard just took the attitude 'take it or
leave it' - so I did.


In my case, it was CapitalOne. They *did* agree to send me an old-style
card but when it arrived - you've guessed it - it was another
contactless one! I was going to cancel my account immediately, but then
realised that I needed to wait until the next anniversary or I would
lose my cashback. So I've still got the card, and occasionally use it
for on-line payments - but it never goes out of the house!
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.
  #9  
Old March 3rd 14, 08:42 AM posted to uk.telecom.broadband
Martin Brown
external usenet poster
 
Posts: 343
Default Yahoo blocking BT mails

On 01/03/2014 18:29, Woody wrote:
I wonder if anyone can help or advise please.

My elderly F-in-L uses BT Internet and his mail is handled
for BT by Yahoo. A week or two ago when he tried to log on
using Thunderbird his password was rejected and he didn't
understand the message that popped up. As I set up has
account I know all of the details so had a look at it
myself. It seems that BT/Yahoo had decided somehow or other
that there had been 'suspicious activity' on his account and
blocked access pending a password change.


Yahoo got themselves mightily hacked and vast numbers of their users
were spamming all their friends and contacts with messages of the form
"M.Y. NAME" with a link to a nasty hostile web URL in the body.

Of course there had been nothing from his machine and he is
well virus and malware protected but as a precaution I did
run McAfee Stinger to make sure. I then reset his password
and all is now running smoothly.


His machine is probably unaffected it is the cowboys at Yahoo that
screwed up and with a name like that you know they are cowboys!

http://news.yahoo.com/yahoo-mail-acc...001135519.html

Since he has only ever used his machine at home - admittedly
wireless but well protected - I cannot see how anyone could
have blagged his account IF indeed they had. When I dug a
bit deeper what I found makes me think that this was a poke
from BT/Yahoo to change the password he had used for the
last 379 days - in fact since he first went on line with BT.
I find it odd that they apparently make an accusation on the
basis of 'guilty until proved innocent' if all they wanted
to achieve was a password change.

Has anyone else come across this with BT/Yahoo and can
enlighten me more? I also read that it looks as though users
can opt to change from BT/Yahoo to BT Mail, but what are the
benefits or otherwise of so doing and if it is an advantage
what is the process.

TIA


Chances are his was one of the (many) accounts that were hacked.

Did anyone make a formal complaint to the ICO or is BT's outsourcing of
their email system to a bunch of incompetents somehow exempt from
scrutiny by our myopic toothless so called watch dog?


--
Regards,
Martin Brown
  #10  
Old March 3rd 14, 08:50 AM posted to uk.telecom.broadband
Graham J
external usenet poster
 
Posts: 620
Default Yahoo blocking BT mails

Phil W Lee wrote:
Graham J [email protected] considered Sun, 02 Mar 2014 08:54:28 +0000
the perfect time to write:

[snip]


All the e-mail said was 'suspicious activity' which is
essentially meaningless. I take a more cynical view.


I know two organisations with BT Business email accounts. Both have had
random password changes recently; neither has any member of staff that
would know how to call BT or log onto their website to make such a change.

So I had to ring BT to get the password reset. On one occasion BT even
told me what they had stored as the password; and this did indeed work
and allow me to log in and change it.


That is a fundamental security breach by their support staff unless
there was a seriously strong method of proving your identity before
revealing the information.


Name, DoB, Mother's maiden name, account number, amount of most recent
bill. Fair enough for most purposes ...???

But it also shows a serious weakness in their systems - hell-desk
operators should not be able to access user passwords, in fact NOBODY
should except by resetting it, which should always leave an audit
trail which cannot be accessed or erased by the person doing the PW
change.


I suspect in this instance the password had already been reset by a
partial implementation of the "send me a new password" mechanism. This
replaces the existing password with a random (numeric in this case)
value, and sends an email with a link to the real password change page.
But if your email is aready broken you cannot of course receive that
email; a point I tried to explain to the helpdesk person, but which was
not understood.

However it does suggest that an automatically generated password is
visible to the helpdesk person; or in fact that person generated a new
password in response to my request but did not actually explain what
they were really doing.

Indeed, I would say it raises a suspicion as to how the password came
to be changed in the first place - who else could have phoned them up
and asked them to do it, or what the password was?


--
Graham J


 




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