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John Lewis ISP no MX or A record



 
 
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  #1  
Old November 14th 15, 11:12 AM posted to uk.telecom.broadband
Marmaduke Jinks[_2_]
external usenet poster
 
Posts: 33
Default John Lewis ISP no MX or A record

Hi

I'm getting an email fail message when trying to send an email.

Server: 'smtpmail.waitrose.com',
Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'

Are any other John Lewis ISP (ex-Waitrose) users getting this? Browsing is
fine; so internet is ok.

--
MJ


  #2  
Old November 14th 15, 11:21 AM posted to uk.telecom.broadband
Andy Burns[_2_]
external usenet poster
 
Posts: 210
Default John Lewis ISP no MX or A record

Marmaduke Jinks wrote:

Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'


Without knowing at least the domain (i.e. the part after the @ not the
full email address) you're trying to send to, nobody can help ...

  #3  
Old November 14th 15, 11:27 AM posted to uk.telecom.broadband
Marmaduke Jinks[_2_]
external usenet poster
 
Posts: 33
Default John Lewis ISP no MX or A record

"Andy Burns" wrote in message
...
Marmaduke Jinks wrote:

Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'


Without knowing at least the domain (i.e. the part after the @ not the
full email address) you're trying to send to, nobody can help ...

Ok Andy Burns.

I think they have an issue with their mail server and have told them so.
But just curious to see if any other JLP user had this issue.

MJ





  #4  
Old November 14th 15, 02:52 PM posted to uk.telecom.broadband
Graham J[_2_]
external usenet poster
 
Posts: 723
Default John Lewis ISP no MX or A record

Marmaduke Jinks wrote:
"Andy Burns" wrote in message
...
Marmaduke Jinks wrote:

Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'


Without knowing at least the domain (i.e. the part after the @ not the
full email address) you're trying to send to, nobody can help ...

Ok Andy Burns.

I think they have an issue with their mail server and have told them so.
But just curious to see if any other JLP user had this issue.



If you send an email to " the hosting service for
"domain.com" provides the MX and A records, and these are published via
the internet's DNS mechanism.

If your error message occurs for a specific email address, then the most
likely reason is that you have mis-typed it.

If it occurs for every email address then the Waitrose mail server isn't
working properly. But if that were the case many (not necessarily all)
other Waitrose users would have the same problem.

--
Graham J

  #5  
Old November 14th 15, 03:51 PM posted to uk.telecom.broadband
Ian Prideaux[_2_]
external usenet poster
 
Posts: 5
Default John Lewis ISP no MX or A record

On 14/11/15 11:12, Marmaduke Jinks wrote:
Hi

I'm getting an email fail message when trying to send an email.

Server: 'smtpmail.waitrose.com',
Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'

Are any other John Lewis ISP (ex-Waitrose) users getting this? Browsing is
fine; so internet is ok.


sender rejected - invalid
domain (no MX or A record)'

The waitrose mta is rejecting the message because the sender's domain
(i.e. your domain) does not have MX or A records, or at least, it fails
when it tries to look them up.
  #6  
Old November 14th 15, 05:38 PM posted to uk.telecom.broadband
Mike Humphrey
external usenet poster
 
Posts: 20
Default John Lewis ISP no MX or A record

Graham J wrote:

Marmaduke Jinks wrote:
"Andy Burns" wrote in message
...
Marmaduke Jinks wrote:

Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'

Without knowing at least the domain (i.e. the part after the @ not the
full email address) you're trying to send to, nobody can help ...

Ok Andy Burns.

I think they have an issue with their mail server and have told them so.
But just curious to see if any other JLP user had this issue.



If you send an email to " the hosting service for
"domain.com" provides the MX and A records, and these are published via
the internet's DNS mechanism.

If your error message occurs for a specific email address, then the most
likely reason is that you have mis-typed it.



Except that it says *sender* rejected, so it's the "from" email address
that is the problem. It's an anti-spam measure, not allowing you to send
mails from addresses that can't accept replies.
So the OP needs to check what address he is sending *from* - it's that
domain that (potentially) has a problem.

Mike
  #7  
Old November 14th 15, 06:19 PM posted to uk.telecom.broadband
MikeS
external usenet poster
 
Posts: 10
Default John Lewis ISP no MX or A record

"Marmaduke Jinks" wrote in message
...
Hi

I'm getting an email fail message when trying to send an email.

Server: 'smtpmail.waitrose.com',
Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'

Are any other John Lewis ISP (ex-Waitrose) users getting this? Browsing
is fine; so internet is ok.

--
MJ

I also have an old Waitrose account (from free dial-up ISP days) which was
working recently. Just tried to send a message and got this error:

The message could not be sent because one of the recipients was rejected by
the server. The rejected e-mail address was .......... Server:
'smtpmail.waitrose.com', Protocol: SMTP, Server Response: '550
............. recipient rejected - relay denied', Port: 25, Secure(SSL):
No, Server Error: 550, Error Number: 0x800CCC79

The "rejected e-mail address" was my regular business email which is fine
from other ISPs.


  #8  
Old November 14th 15, 06:25 PM posted to uk.telecom.broadband
Graham J[_2_]
external usenet poster
 
Posts: 723
Default John Lewis ISP no MX or A record

Mike Humphrey wrote:
Graham J wrote:

Marmaduke Jinks wrote:
"Andy Burns" wrote in message
...
Marmaduke Jinks wrote:

Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'

Without knowing at least the domain (i.e. the part after the @ not the
full email address) you're trying to send to, nobody can help ...

Ok Andy Burns.

I think they have an issue with their mail server and have told them so.
But just curious to see if any other JLP user had this issue.



If you send an email to " the hosting service for
"domain.com" provides the MX and A records, and these are published via
the internet's DNS mechanism.

If your error message occurs for a specific email address, then the most
likely reason is that you have mis-typed it.



Except that it says *sender* rejected, so it's the "from" email address
that is the problem. It's an anti-spam measure, not allowing you to send
mails from addresses that can't accept replies.
So the OP needs to check what address he is sending *from* - it's that
domain that (potentially) has a problem.



In my experience "550" error messages often contain misleading text. It
may have something to do with the difference between American and
English, or that it is translated from the Jamenese!

But your interpretation might be correct ...

If the OP tells us the email address he is sending from (if he
understands what that is) then that may resolve it.



--
Graham J


  #9  
Old November 14th 15, 06:38 PM posted to uk.telecom.broadband
Graham J[_2_]
external usenet poster
 
Posts: 723
Default John Lewis ISP no MX or A record

MikeS wrote:
"Marmaduke Jinks" wrote in message
...
Hi

I'm getting an email fail message when trying to send an email.

Server: 'smtpmail.waitrose.com',
Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'

Are any other John Lewis ISP (ex-Waitrose) users getting this? Browsing
is fine; so internet is ok.

--
MJ

I also have an old Waitrose account (from free dial-up ISP days) which was
working recently. Just tried to send a message and got this error:

The message could not be sent because one of the recipients was rejected by
the server. The rejected e-mail address was .......... Server:
'smtpmail.waitrose.com', Protocol: SMTP, Server Response: '550
............. recipient rejected - relay denied', Port: 25, Secure(SSL):
No, Server Error: 550, Error Number: 0x800CCC79

The "rejected e-mail address" was my regular business email which is fine
from other ISPs.



So here we have misleading text as discussed in my recent post.

The "recipient rejected" part suggests a problem with the destination
address - which is unlikely given it is a business address that works
from other ISPs.

The "relay denied" part suggests a problem with your authentication as a
sender. Further "Error Number: 0x800CCC79" also suggests a failure to
authenticate.

Is your client set to authenticate?

What sort of security does smtpmail.waitrose.com require? It might be
SSl, or TSL or ...???

It's quite likely that a port other than 25 is required by
smtpmail.waitrose.com - possibly 465 or 587.

If you have the correct settings for smtpmail.waitrose.com and you know
these settings have worked recently then there may indeed be something
wrong with smtpmail.waitrose.com.

--
Graham J

  #10  
Old November 14th 15, 11:42 PM posted to uk.telecom.broadband
PlusNet Support Team
external usenet poster
 
Posts: 1,013
Default John Lewis ISP no MX or A record

On 14/11/2015 18:38, Graham J wrote:
MikeS wrote:
"Marmaduke Jinks" wrote in message
...
Hi

I'm getting an email fail message when trying to send an email.

Server: 'smtpmail.waitrose.com',
Protocol: SMTP, Server Response: '550 xxxxx sender rejected - invalid
domain (no MX or A record)'

Are any other John Lewis ISP (ex-Waitrose) users getting this? Browsing
is fine; so internet is ok.

--
MJ

I also have an old Waitrose account (from free dial-up ISP days) which
was
working recently. Just tried to send a message and got this error:

The message could not be sent because one of the recipients was
rejected by
the server. The rejected e-mail address was .......... Server:
'smtpmail.waitrose.com', Protocol: SMTP, Server Response: '550
............. recipient rejected - relay denied', Port: 25,
Secure(SSL):
No, Server Error: 550, Error Number: 0x800CCC79

The "rejected e-mail address" was my regular business email which is fine
from other ISPs.



So here we have misleading text as discussed in my recent post.

The "recipient rejected" part suggests a problem with the destination
address - which is unlikely given it is a business address that works
from other ISPs.

The "relay denied" part suggests a problem with your authentication as a
sender. Further "Error Number: 0x800CCC79" also suggests a failure to
authenticate.

Is your client set to authenticate?

What sort of security does smtpmail.waitrose.com require? It might be
SSl, or TSL or ...???

It's quite likely that a port other than 25 is required by
smtpmail.waitrose.com - possibly 465 or 587.

If you have the correct settings for smtpmail.waitrose.com and you know
these settings have worked recently then there may indeed be something
wrong with smtpmail.waitrose.com.


The problem is verification of the sending 'waitrose.com' address.
Earlier today the domain was inadvertently stripped of its MX records.
The relay server you're sending through will have checked you were
sending from a valid email address. The lack of MX records will have
suggested the address wasn't real.

The problem is resolved now, so DNS propagation allowing, things should
start working again shortly (if they haven't already).

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|Plusnet Plc. www.plus.net
+--------------- twitter.com/plusnet ----------------
 




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