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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT HH4 speed issue



 
 
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  #1  
Old February 20th 18, 05:24 PM posted to uk.telecom.broadband
Woody
external usenet poster
 
Posts: 667
Default BT HH4 speed issue

A friend who is a farmer also runs a small caravan site and has provided
free wi-fi for his guests. He is at the end of almost 3000m of (mainly)
overhead line and so the download speed is slow.

When we arrived on site last month it was doing almost 1.6Mb. We then had
two nights of heavy rain and frighteningly high winds. When I checked again
the download was only 650K but the upload was unchanged at about 760K. The
farm is in East Somerset: Speedtest using Vodafone servers at Newbury gives
about 19mS ping.

When we revisited this month the speed was unchanged - 650K and 760K. Today
I power cycled the HH4 and within 10 minutes it was doing 1.53Mb: now, some
6 hours later it is doing just over 1.8Mb with upload still at 760K.

Two questions:

Should the HH4 have retrained to the higher speed without need for power
cycle intervention, should I try to get himself to use a better router, or
is this a BTOR issue? All lines incidentally are through BT Business.

The overhead carries four pairs all of which are active and carry their own
broadband. BT dslchecker indicates two lines (those used for the campers and
the domestic B/B) should be able to do 1-3Mb, the third line (used for the
farm business) should be able to do 2.5-3.5Mb, and the fourth line (used by
his son's business) should be able to handle 2-6Mb - and indeed this seems
to be the case, today the latter line was doing 5.86Mb. It baffles me that
four lines all running the same route and in the same cable (there are no
streetcabs on this exchange) can have such speed variation. They are all
direct exchange lines (fibre is not available on this exchange and there is
no LLU) and have a single U/G and O/H cable feed. About six houses in a
hamlet that also use the same feed (split at a pole-top DP) I am told also
suffer from slow speeds. For the record I have done quiet line tests on the
campers line and on the high-speed (!) line: the campers line is (a bit)
lower audio level than the other and has noticeably more hiss on it but
neither has any crackling and both ring without problem.

Anyone any suggestions on either or both questions?

Woody

  #2  
Old February 20th 18, 08:09 PM posted to uk.telecom.broadband
R. Mark Clayton[_2_]
external usenet poster
 
Posts: 501
Default BT HH4 speed issue

On Tuesday, 20 February 2018 17:24:55 UTC, Woody wrote:
A friend who is a farmer also runs a small caravan site and has provided
free wi-fi for his guests. He is at the end of almost 3000m of (mainly)
overhead line and so the download speed is slow.

When we arrived on site last month it was doing almost 1.6Mb. We then had
two nights of heavy rain and frighteningly high winds. When I checked again
the download was only 650K but the upload was unchanged at about 760K. The
farm is in East Somerset: Speedtest using Vodafone servers at Newbury gives
about 19mS ping.

When we revisited this month the speed was unchanged - 650K and 760K. Today
I power cycled the HH4 and within 10 minutes it was doing 1.53Mb: now, some
6 hours later it is doing just over 1.8Mb with upload still at 760K.

Two questions:

Should the HH4 have retrained to the higher speed without need for power
cycle intervention, should I try to get himself to use a better router, or
is this a BTOR issue? All lines incidentally are through BT Business.

The overhead carries four pairs all of which are active and carry their own
broadband. BT dslchecker indicates two lines (those used for the campers and
the domestic B/B) should be able to do 1-3Mb, the third line (used for the
farm business) should be able to do 2.5-3.5Mb, and the fourth line (used by
his son's business) should be able to handle 2-6Mb - and indeed this seems
to be the case, today the latter line was doing 5.86Mb. It baffles me that
four lines all running the same route and in the same cable (there are no
streetcabs on this exchange) can have such speed variation. They are all
direct exchange lines (fibre is not available on this exchange and there is
no LLU) and have a single U/G and O/H cable feed. About six houses in a
hamlet that also use the same feed (split at a pole-top DP) I am told also
suffer from slow speeds. For the record I have done quiet line tests on the
campers line and on the high-speed (!) line: the campers line is (a bit)
lower audio level than the other and has noticeably more hiss on it but
neither has any crackling and both ring without problem.

Anyone any suggestions on either or both questions?

Woody


1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple of minutes.
  #3  
Old February 20th 18, 08:26 PM posted to uk.telecom.broadband
Woody
external usenet poster
 
Posts: 667
Default BT HH4 speed issue


"R. Mark Clayton" wrote in message
...
On Tuesday, 20 February 2018 17:24:55 UTC, Woody wrote:
A friend who is a farmer also runs a small caravan site and has
provided
free wi-fi for his guests. He is at the end of almost 3000m of
(mainly)
overhead line and so the download speed is slow.

When we arrived on site last month it was doing almost 1.6Mb. We
then had
two nights of heavy rain and frighteningly high winds. When I
checked again
the download was only 650K but the upload was unchanged at about
760K. The
farm is in East Somerset: Speedtest using Vodafone servers at
Newbury gives
about 19mS ping.

When we revisited this month the speed was unchanged - 650K and
760K. Today
I power cycled the HH4 and within 10 minutes it was doing 1.53Mb:
now, some
6 hours later it is doing just over 1.8Mb with upload still at
760K.

Two questions:

Should the HH4 have retrained to the higher speed without need for
power
cycle intervention, should I try to get himself to use a better
router, or
is this a BTOR issue? All lines incidentally are through BT
Business.

The overhead carries four pairs all of which are active and carry
their own
broadband. BT dslchecker indicates two lines (those used for the
campers and
the domestic B/B) should be able to do 1-3Mb, the third line (used
for the
farm business) should be able to do 2.5-3.5Mb, and the fourth line
(used by
his son's business) should be able to handle 2-6Mb - and indeed
this seems
to be the case, today the latter line was doing 5.86Mb. It baffles
me that
four lines all running the same route and in the same cable (there
are no
streetcabs on this exchange) can have such speed variation. They
are all
direct exchange lines (fibre is not available on this exchange and
there is
no LLU) and have a single U/G and O/H cable feed. About six houses
in a
hamlet that also use the same feed (split at a pole-top DP) I am
told also
suffer from slow speeds. For the record I have done quiet line
tests on the
campers line and on the high-speed (!) line: the campers line is (a
bit)
lower audio level than the other and has noticeably more hiss on it
but
neither has any crackling and both ring without problem.

Anyone any suggestions on either or both questions?

Woody


1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple
of minutes.



This may sound daft but I assume the ringing test is with a phone
plugged in - this line is used for B/B only so normally has no phone.

Being a farm I will ask if they have any of the old external bells
left as they have a REN of 4 so will pull rather more current,
otherwise I'll get a 470R or 390R 10W resistor and put it across the
line in series with a 2u2F cap.

That do it do you think?


--
Woody

harrogate3 at ntlworld dot com


  #4  
Old February 20th 18, 08:34 PM posted to uk.telecom.broadband
R. Mark Clayton[_2_]
external usenet poster
 
Posts: 501
Default BT HH4 speed issue

On Tuesday, 20 February 2018 20:26:17 UTC, Woody wrote:
"R. Mark Clayton" wrote in message
...
On Tuesday, 20 February 2018 17:24:55 UTC, Woody wrote:
A friend who is a farmer also runs a small caravan site and has
provided
free wi-fi for his guests. He is at the end of almost 3000m of
(mainly)
overhead line and so the download speed is slow.

When we arrived on site last month it was doing almost 1.6Mb. We
then had
two nights of heavy rain and frighteningly high winds. When I
checked again
the download was only 650K but the upload was unchanged at about
760K. The
farm is in East Somerset: Speedtest using Vodafone servers at
Newbury gives
about 19mS ping.

When we revisited this month the speed was unchanged - 650K and
760K. Today
I power cycled the HH4 and within 10 minutes it was doing 1.53Mb:
now, some
6 hours later it is doing just over 1.8Mb with upload still at
760K.

Two questions:

Should the HH4 have retrained to the higher speed without need for
power
cycle intervention, should I try to get himself to use a better
router, or
is this a BTOR issue? All lines incidentally are through BT
Business.

The overhead carries four pairs all of which are active and carry
their own
broadband. BT dslchecker indicates two lines (those used for the
campers and
the domestic B/B) should be able to do 1-3Mb, the third line (used
for the
farm business) should be able to do 2.5-3.5Mb, and the fourth line
(used by
his son's business) should be able to handle 2-6Mb - and indeed
this seems
to be the case, today the latter line was doing 5.86Mb. It baffles
me that
four lines all running the same route and in the same cable (there
are no
streetcabs on this exchange) can have such speed variation. They
are all
direct exchange lines (fibre is not available on this exchange and
there is
no LLU) and have a single U/G and O/H cable feed. About six houses
in a
hamlet that also use the same feed (split at a pole-top DP) I am
told also
suffer from slow speeds. For the record I have done quiet line
tests on the
campers line and on the high-speed (!) line: the campers line is (a
bit)
lower audio level than the other and has noticeably more hiss on it
but
neither has any crackling and both ring without problem.

Anyone any suggestions on either or both questions?

Woody


1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple
of minutes.



This may sound daft but I assume the ringing test is with a phone
plugged in - this line is used for B/B only so normally has no phone.

Being a farm I will ask if they have any of the old external bells
left as they have a REN of 4 so will pull rather more current,


Indeed.

otherwise I'll get a 470R or 390R 10W resistor and put it across the
line in series with a 2u2F cap.


Can't comment on the components required.


That do it do you think?


--
Woody

harrogate3 at ntlworld dot com


  #5  
Old February 21st 18, 09:46 AM posted to uk.telecom.broadband
NY
external usenet poster
 
Posts: 374
Default BT HH4 speed issue

"R. Mark Clayton" wrote in message
...
Anyone any suggestions on either or both questions?

Woody


1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple of
minutes.


Does a burst of ringing current (let the phone ring for a couple of minutes)
really tend to improve bad joints in the overhead/underground wire-pair,
causing better broadband stats and sync speed - or is this apocryphal?

  #6  
Old February 21st 18, 11:11 AM posted to uk.telecom.broadband
R. Mark Clayton[_2_]
external usenet poster
 
Posts: 501
Default BT HH4 speed issue

On Wednesday, 21 February 2018 09:49:28 UTC, NY wrote:
"R. Mark Clayton" wrote in message
...
Anyone any suggestions on either or both questions?

Woody


1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple of
minutes.


Does a burst of ringing current (let the phone ring for a couple of minutes)
really tend to improve bad joints in the overhead/underground wire-pair,
causing better broadband stats and sync speed - or is this apocryphal?


Tends to improve things when I try it.
  #7  
Old February 21st 18, 11:20 AM posted to uk.telecom.broadband
Bob Eager[_3_]
external usenet poster
 
Posts: 131
Default BT HH4 speed issue

On Wed, 21 Feb 2018 03:11:53 -0800, R. Mark Clayton wrote:

On Wednesday, 21 February 2018 09:49:28 UTC, NY wrote:
"R. Mark Clayton" wrote in message
...
Anyone any suggestions on either or both questions?

Woody

1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple
of minutes.


Does a burst of ringing current (let the phone ring for a couple of
minutes)
really tend to improve bad joints in the overhead/underground
wire-pair, causing better broadband stats and sync speed - or is this
apocryphal?


Tends to improve things when I try it.


Definitely worked for me. There was an intermittent fault in the tie pair
between the fibre cabinet and the old POTS cabinet (which are about 20
metres apart). It took about two weeks to get it diagnosed and sorted.

Meanwhile, the line would drop out completely having stayed up for
between five minutes and about three hours. Every time, a good ring to
the number would wake it up again.
  #8  
Old February 21st 18, 11:24 AM posted to uk.telecom.broadband
Bob Eager[_3_]
external usenet poster
 
Posts: 131
Default BT HH4 speed issue

On Wed, 21 Feb 2018 11:20:04 +0000, Bob Eager wrote:

On Wed, 21 Feb 2018 03:11:53 -0800, R. Mark Clayton wrote:

On Wednesday, 21 February 2018 09:49:28 UTC, NY wrote:
"R. Mark Clayton" wrote in message
...
Anyone any suggestions on either or both questions?

Woody

1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple
of minutes.

Does a burst of ringing current (let the phone ring for a couple of
minutes)
really tend to improve bad joints in the overhead/underground
wire-pair, causing better broadband stats and sync speed - or is this
apocryphal?


Tends to improve things when I try it.


Definitely worked for me. There was an intermittent fault in the tie
pair between the fibre cabinet and the old POTS cabinet (which are about
20 metres apart). It took about two weeks to get it diagnosed and
sorted.

Meanwhile, the line would drop out completely having stayed up for
between five minutes and about three hours. Every time, a good ring to
the number would wake it up again.


Correction: it's actually about 60 metres separation between the fibre
and POTS cabinets. So quite a lot to look at.
  #9  
Old February 21st 18, 11:22 AM posted to uk.telecom.broadband
Graham J[_2_]
external usenet poster
 
Posts: 680
Default BT HH4 speed issue

NY wrote:
"R. Mark Clayton" wrote in message
...
Anyone any suggestions on either or both questions?

Woody


1. Get a HH6 or Draytek 2960 (better).
2. Ring the number the router is on and let it ring out for a couple
of minutes.


Does a burst of ringing current (let the phone ring for a couple of
minutes) really tend to improve bad joints in the overhead/underground
wire-pair, causing better broadband stats and sync speed - or is this
apocryphal?



It's theoretically possible.

Ringing voltage (in the UK) is typically 75v AC (at 17Hz or 25Hz). If
the bad joint behaves as a diode then the reverse voltage across the
diode could be about 106v (75 * 2^(0.5)) which might be enough to cause
the diode to fail. If it fails to a short circuit, the line then works
properly; but it may fail again in time.

Of course, it might fail to an open circuit in which case the line won't
recognise the off-hook condition so won't make or receive calls; it's
then for the voice service provider to fix.

--
Graham J

  #10  
Old February 20th 18, 08:40 PM posted to uk.telecom.broadband
7[_2_]
external usenet poster
 
Posts: 491
Default BT HH4 speed issue

Woody wrote:

A friend who is a farmer also runs a small caravan site and has provided
free wi-fi for his guests. He is at the end of almost 3000m of (mainly)
overhead line and so the download speed is slow.

When we arrived on site last month it was doing almost 1.6Mb. We then had
two nights of heavy rain and frighteningly high winds. When I checked
again the download was only 650K but the upload was unchanged at about
760K. The farm is in East Somerset: Speedtest using Vodafone servers at
Newbury gives about 19mS ping.

When we revisited this month the speed was unchanged - 650K and 760K.
Today I power cycled the HH4 and within 10 minutes it was doing 1.53Mb:
now, some 6 hours later it is doing just over 1.8Mb with upload still at
760K.

Two questions:

Should the HH4 have retrained to the higher speed without need for power
cycle intervention, should I try to get himself to use a better router, or
is this a BTOR issue? All lines incidentally are through BT Business.

The overhead carries four pairs all of which are active and carry their
own broadband. BT dslchecker indicates two lines (those used for the
campers and the domestic B/B) should be able to do 1-3Mb, the third line
(used for the farm business) should be able to do 2.5-3.5Mb, and the
fourth line (used by his son's business) should be able to handle 2-6Mb -
and indeed this seems to be the case, today the latter line was doing
5.86Mb. It baffles me that four lines all running the same route and in
the same cable (there are no streetcabs on this exchange) can have such
speed variation. They are all direct exchange lines (fibre is not
available on this exchange and there is no LLU) and have a single U/G and
O/H cable feed. About six houses in a
hamlet that also use the same feed (split at a pole-top DP) I am told
also suffer from slow speeds. For the record I have done quiet line tests
on the campers line and on the high-speed (!) line: the campers line is (a
bit) lower audio level than the other and has noticeably more hiss on it
but neither has any crackling and both ring without problem.

Anyone any suggestions on either or both questions?

Woody


Never ask for copper broadband instead ask for cheapest
symmetric fibre internet provisioning costs. If they
lie about the cost, take them to court.

Insist that fibre be unbundled and ask Openroach to connect
you with cheap symmetric fibre from their 10gbit
cabinet down the 3km trek.

Obviously they are going to fish out their krone tools
and master bait in bewilderment so be sure to post the photos.


 




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