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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Newly upgraded from ADSL to FTTC/VDSL - fast sync but very slow speedtest.net speed



 
 
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  #1  
Old August 24th 18, 10:46 AM posted to uk.telecom.broadband
NY
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Posts: 433
Default Newly upgraded from ADSL to FTTC/VDSL - fast sync but very slow speedtest.net speed

My parents have recently upgraded from ADSL to FTTC/VDSL. Their new router
is syncing at about 41/6 Mbps (D/U). However speedtest.net is giving speeds
of about 4/2 Mbps (D/U). Is there something that the ISP (Plusnet) needs to
do on a newly-upgraded line to remove some throttling? As of yesterday
evening, my parents hadn't had the official "you are upgraded" notification
from the ISP so it's plausible that some work at Plusnet's end hadn't been
completed.

  #2  
Old August 24th 18, 11:10 AM posted to uk.telecom.broadband
Brighton Rock
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Posts: 5
Default Newly upgraded from ADSL to FTTC/VDSL - fast sync but very slowspeedtest.net speed

On 24/08/2018 09:46, NY wrote:
My parents have recently upgraded from ADSL to FTTC/VDSL. Their new
router is syncing at about 41/6 Mbps (D/U). However speedtest.net is
giving speeds of about 4/2 Mbps (D/U). Is there something that the ISP
(Plusnet) needs to do on a newly-upgraded line to remove some
throttling? As of yesterday evening, my parents hadn't had the official
"you are upgraded" notification from the ISP so it's plausible that some
work at Plusnet's end hadn't been completed.

There seem to be two issues here.

The first is whether the upgrade really has taken place. Looking at the
sync speed one would think so. It may be that the speed profile has not
been updated. It should happen automatically but, if as seems possible
it hasn't (and that happens from time-to-time), then PlusNet need to
intervene manually.

Secondly, 41/6? Which package are they on? 80/20 or 40/10? If it is the
80/20 and that is their sync rate then is their line capable of
delivering extra speed? What does the DSL checker give as the speed
range for their line? Perhaps there is a problem with their line? If
not, is it worth paying the extra for speed that isn't there?

As you may know, PlusNet do have an online fault reporting system. Or
you/they could call in or use chat to see what PlusNet have to say. But
you might do better to raise this in the PlusNet Community Forum where
staff and knowledgeable users can help:
https://community.plus.net/t5/Fibre-...and/bd-p/Fibre

--

Michael
  #3  
Old August 24th 18, 11:11 AM posted to uk.telecom.broadband
Andy Burns[_5_]
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Posts: 315
Default Newly upgraded from ADSL to FTTC/VDSL - fast sync but very slowspeedtest.net speed

NY wrote:

My parents have recently upgraded from ADSL to FTTC/VDSL. Their new
router is syncing at about 41/6 Mbps (D/U). However speedtest.net is
giving speeds of about 4/2 Mbps (D/U). Is there something that the ISP
(Plusnet) needs to do on a newly-upgraded line to remove some
throttling? As of yesterday evening, my parents hadn't had the official
"you are upgraded" notification from the ISP so it's plausible that some
work at Plusnet's end hadn't been completed.


Does the plusnet system know the correct value for the line rate as
reported by the router? If not, get them to reset it.

https://portal.plus.net/my.html?action=data_transfer_speed

Does the further diagnosis page of BT's checker show an ip profile for
the line that's approximately 96.8% of the line rate? If not, get them
to reset it.

Only then are speedtests worth looking at ...



  #4  
Old August 24th 18, 11:13 AM posted to uk.telecom.broadband
Andy Burns[_5_]
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Posts: 315
Default Newly upgraded from ADSL to FTTC/VDSL - fast sync but very slowspeedtest.net speed

Andy Burns wrote:

Does the plusnet system know the correct value for the line rate as
reported by the router?* If not, get them to reset it.

https://portal.plus.net/my.html?action=data_transfer_speed

Does the further diagnosis page of BT's checker show an ip profile for
the line that's approximately 96.8% of the line rate?* If not, get them
to reset it.


sorry missed the second URL

http://speedtest.btwholesale.com

  #5  
Old August 27th 18, 12:53 AM posted to uk.telecom.broadband
7[_2_]
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Posts: 514
Default Newly upgraded from ADSL to FTTC/VDSL - fast sync but very slow speedtest.net speed

NY wrote:

My parents have recently upgraded from ADSL to FTTC/VDSL. Their new router
is syncing at about 41/6 Mbps (D/U). However speedtest.net is giving
speeds of about 4/2 Mbps (D/U). Is there something that the ISP (Plusnet)
needs to do on a newly-upgraded line to remove some throttling? As of
yesterday evening, my parents hadn't had the official "you are upgraded"
notification from the ISP so it's plausible that some work at Plusnet's
end hadn't been completed.



That is because you have been tricked into believing you got something
great when what you got is less than 20x what others get on real fiber.

UK cumpanies BT (British Telecum) Openroach VM offcum DCMS are all in it
wahahanking their brains out while UK slips from 31 to 35; and near third
world country like Thailand now has 8x symmetric gigabit fiber than UK
of similar population.

https://www.facebook.com/Hexhamtv/vi...89124848045732

What BT and openroach (phone Internet cumpanies) and vm (cable Internet
cumpanies) is putting in 5 or 6 fibers per main route and stick a
50,000+ piece of equipment known as 'the cabinet' to multiple
100+ phones, tv and Internet down ONE fiber and sell remaining fiber
at 85,000+VAT. The utter fscktards!!

Fiber Internet companies on the other hand install thousands of fibers
in a run, one fiber per customer,
and sell fiber link for 150 a 1gbit symmetric link install
and 30 a month for Internet, and their profits after all costs
is 70% of revenue




 




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