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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Phone and internet users to get end-of-contract alerts



 
 
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  #1  
Old May 15th 19, 10:02 AM posted to uk.telecom.broadband,uk.telecom.mobile
Java Jive
external usenet poster
 
Posts: 463
Default Phone and internet users to get end-of-contract alerts

https://www.bbc.co.uk/news/technology-48268427

"Phone and internet users to get end-of-contract alerts

Broadband, pay-TV, mobile phone and landline customers must be told when
their contracts are about to end and be informed of their providers'
best alternative deals, under new rules.

The UK's communications watchdog Ofcom aims to help users avoid overpaying.

It said more than 20 million people have stuck with subscriptions beyond
their lock-in, often without realising.

And those that opt not to move to another package need to be reminded
they can still do so on a yearly basis.

The watchdog first announced its plan to help people secure
end-of-contract deals in July 2018.

Relevant companies have nine months to update their systems and must
start sending out the notifications from 15 February 2020."

And about b*y time too!

Those of you who recall my spat with John Lewis Broadband over this, may
be tickled to know that their latest attempt to contact me was as recent
as around the beginning of this month! They just don't seem to have a
mechanism for closing an account when the subscriber asks them to do so
by email!
  #2  
Old May 16th 19, 11:16 AM posted to uk.telecom.broadband,uk.telecom.mobile
Chris
external usenet poster
 
Posts: 568
Default Phone and internet users to get end-of-contract alerts

On 15/05/2019 10:02, Java Jive wrote:
https://www.bbc.co.uk/news/technology-48268427

"Phone and internet users to get end-of-contract alerts

Broadband, pay-TV, mobile phone and landline customers must be told when
their contracts are about to end and be informed of their providers'
best alternative deals, under new rules.

The UK's communications watchdog Ofcom aims to help users avoid overpaying.

It said more than 20 million people have stuck with subscriptions beyond
their lock-in, often without realising.

And those that opt not to move to another package need to be reminded
they can still do so on a yearly basis.

The watchdog first announced its plan to help people secure
end-of-contract deals in July 2018.

Relevant companies have nine months to update their systems and must
start sending out the notifications from 15 February 2020."

And about b*y time too!


That is good news. Shame it's coming in until next year.

It strikes me that broadband, at least, needs to be treated like other
utilities like energy suppliers. They need to do the above plus inform
you of any new deals that are cheaper given your usage levels.


 




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