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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT broadband issues



 
 
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  #11  
Old July 1st 19, 08:04 AM posted to uk.telecom.broadband
Flop
external usenet poster
 
Posts: 94
Default BT broadband issues

On 01/07/2019 07:54, Graham J wrote:
Recliner wrote:

[snip]



Just tried it, but no improvement. Still getting less than ADSL speeds
on a
VDSL2 line that I know is capable of 50+ Mbps.



Can we please establish that these are the sync speeds for downstream
and upstream as reported by the router, and not the download and upload
speeds reported by a speedtest application?

Please also tell us the error rates, loop attenuations, and SNR margins,
for both downstream and upstream, if these are available in your router.

I have used the Speedtest.net pc program for some time. It agrees with
most other tests (BT etc).

I have recently installed the windows app. It gives varied results which
tend to average out at ~75% higher.


--

Flop

Truly the Good Lord gave us computers that we might learn patience
  #12  
Old July 1st 19, 08:27 AM posted to uk.telecom.broadband
Angus Robertson - Magenta Systems Ltd
external usenet poster
 
Posts: 120
Default BT broadband issues

I'm much more tempted by Hyperoptic. It's obviously much, much
smaller, but the reviews are great. Speeds are very high, and
symmetric.


Hyperoptic uses BT or VM fibre leased lines to distribute to the selected
blocks of flats it serves around the country, so will be dependent on those
companies to fix out of building faults.

Check the installation cost very carefully, it may be up to 240.

While it offers very fast speeds, I would be concerned about the contention
ratio as more residents take the service, doubt they keep expanding the
incoming bandwidth, everyone just gets slower.

And if the inbuilding kit fails, how many days will it take them to get an
engineer to fix it?

And how long will investors keep pumping money into the loss making company?
You may find the service disappears overnight, and need to wait while the rush
of customers switching back to Openreach is dealt with.

Angus

  #13  
Old July 1st 19, 09:26 AM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

Tim+ wrote:
Recliner wrote:
Woody wrote:
On Sun 30/06/2019 15:47, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


VM are not cheap and have a habit of increasing the price every year,
but their feed is quick, very reliable, and unlimited both in terms of
data and of sites that you can access.

I have had VM B/B cable (+phone which we don't use - still have BT for
that) since about 2002 and have had only three outages, the main of
which was when some kind soul drove his car into the streetcab at the
top of our road. Phone was back on in 24 hours, but it took three days
for broadband. Mind you having seen the mess it made of the cab that was
IMO good going.

The only down side are the script jockeys in Bangalore if you have any
issues.


I'm much more tempted by Hyperoptic. It's obviously much, much smaller, but
the reviews are great. Speeds are very high, and symmetric. And at least
they won't be trying to flog me TV…



You've surely seen the posts here by 7? A **** of the first order.

A fairly typical example.
https://groups.google.com/forum/m/#!...nd/JFg3YtAs5HU


I certainly do remember 7, and he did a very good job of making me
suspicious of Hyperoptic. But with BT's apparent inability to deliver a
usable FTTC service, I may not have many other choices (ie, just VM and
Hyperoptic).

  #14  
Old July 1st 19, 09:28 AM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

Flop wrote:
On 01/07/2019 07:54, Graham J wrote:
Recliner wrote:

[snip]



Just tried it, but no improvement. Still getting less than ADSL speeds
on a
VDSL2 line that I know is capable of 50+ Mbps.



Can we please establish that these are the sync speeds for downstream
and upstream as reported by the router, and not the download and upload
speeds reported by a speedtest application?

Please also tell us the error rates, loop attenuations, and SNR margins,
for both downstream and upstream, if these are available in your router.

I have used the Speedtest.net pc program for some time. It agrees with
most other tests (BT etc).

I have recently installed the windows app. It gives varied results which
tend to average out at ~75% higher.


I use the Ookla site and the BT Wholesale site, which largely agree. I also
look at the speeds the PC reports on the Ethernet port.

I'm not bothered about precise speeds: I don't much care if the upload
speed is 9, 10 or 11 Mbps, but do care when it's 0.5 Mbps, as it is right
now. Similarly with download speeds: 51 Mbps is nice, but a reliable 25
Mbps would be quite usable. But I'm getting constant dropouts.

  #15  
Old July 1st 19, 09:43 AM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

Angus Robertson - Magenta Systems Ltd wrote:
I'm much more tempted by Hyperoptic. It's obviously much, much
smaller, but the reviews are great. Speeds are very high, and
symmetric.


Hyperoptic uses BT or VM fibre leased lines to distribute to the selected
blocks of flats it serves around the country, so will be dependent on those
companies to fix out of building faults.


Ah, that I didn't know. But it's no worse than using BT+Openreach now.

What really annoys me about OR is that each engineer that calls is given no
information at all on the previous visits by his colleagues. He also
doesn't know what I reported to the BT call centre, or what tests/fixes his
predecessors have done. So each starts from scratch, with just a one
sentence fault description.


Check the installation cost very carefully, it may be up to 」240.


I have. This is their current offer to me:

150Mb Fibre Connection [that's 150 both up and download, unlimited data]
Broadband & Phone (12-month minimum period)
- Monthly payment: (First 12 months) 28.00 a month
- One-off charges 0.00
- Activation fee 0.00
- Hyperoptic socket & install. fee 0.00
Total Initial Payment inc. VAT 28.00
Total Monthly Payment inc. VAT 28.00
Monthly payment inc. VAT: (after 12 months) 38.00

Of course, that replaces both my BT broadband and line rental charges, so
it actually saves me money. It also includes free evening and weekend phoje
calls, though that's a largely irrelevant benefit these days (the landline
part of the package costs just 1 pm).


While it offers very fast speeds, I would be concerned about the contention
ratio as more residents take the service, doubt they keep expanding the
incoming bandwidth, everyone just gets slower.


Even if the 150 Mbps halves at busy times, I doubt that I'll notice.


And if the inbuilding kit fails, how many days will it take them to get an
engineer to fix it?


Good question. The available reviews are pretty positive so far. But they
may not stay that way as the installed base grows.


And how long will investors keep pumping money into the loss making company?
You may find the service disappears overnight, and need to wait while the rush
of customers switching back to Openreach is dealt with.


Yes, that's my main concern. But rather than simply disappear, I suspect it
would be acquired by a larger company, as happened to the early local cable
companies.

  #16  
Old July 1st 19, 09:45 AM posted to uk.telecom.broadband
Graham J[_3_]
external usenet poster
 
Posts: 93
Default BT broadband issues

Recliner wrote:
Flop wrote:
On 01/07/2019 07:54, Graham J wrote:
Recliner wrote:

[snip]



Just tried it, but no improvement. Still getting less than ADSL speeds
on a
VDSL2 line that I know is capable of 50+ Mbps.



Can we please establish that these are the sync speeds for downstream
and upstream as reported by the router, and not the download and upload
speeds reported by a speedtest application?

Please also tell us the error rates, loop attenuations, and SNR margins,
for both downstream and upstream, if these are available in your router.

I have used the Speedtest.net pc program for some time. It agrees with
most other tests (BT etc).

I have recently installed the windows app. It gives varied results which
tend to average out at ~75% higher.


I use the Ookla site and the BT Wholesale site, which largely agree. I also
look at the speeds the PC reports on the Ethernet port.

I'm not bothered about precise speeds: I don't much care if the upload
speed is 9, 10 or 11 Mbps, but do care when it's 0.5 Mbps, as it is right
now. Similarly with download speeds: 51 Mbps is nice, but a reliable 25
Mbps would be quite usable. But I'm getting constant dropouts.


The purpose of my question was to establish that the speeds are that of
the FTTC connection itself, not affected by any measuring application on
the client computer, or by any WiFi connection between the computer and
the router, or by any contention in the backhaul from the FTTC cabinet
to the rest of the internet.

If you get constant dropouts, are these confirmed by the "connection up
time" figures shown by the router?

I repeat, it is the performance figures shown ***by the router*** that
are essential to discovering the source of the problem.

Have you used F8Lure to monitor the connection? You will need either a
static public IP or a dynamic DNS configuration and the latter may
depend on your router's ability to support it.



--
Graham J
  #17  
Old July 1st 19, 09:54 AM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

Graham J wrote:
Recliner wrote:
Flop wrote:
On 01/07/2019 07:54, Graham J wrote:
Recliner wrote:

[snip]



Just tried it, but no improvement. Still getting less than ADSL speeds
on a
VDSL2 line that I know is capable of 50+ Mbps.



Can we please establish that these are the sync speeds for downstream
and upstream as reported by the router, and not the download and upload
speeds reported by a speedtest application?

Please also tell us the error rates, loop attenuations, and SNR margins,
for both downstream and upstream, if these are available in your router.

I have used the Speedtest.net pc program for some time. It agrees with
most other tests (BT etc).

I have recently installed the windows app. It gives varied results which
tend to average out at ~75% higher.


I use the Ookla site and the BT Wholesale site, which largely agree. I also
look at the speeds the PC reports on the Ethernet port.

I'm not bothered about precise speeds: I don't much care if the upload
speed is 9, 10 or 11 Mbps, but do care when it's 0.5 Mbps, as it is right
now. Similarly with download speeds: 51 Mbps is nice, but a reliable 25
Mbps would be quite usable. But I'm getting constant dropouts.


The purpose of my question was to establish that the speeds are that of
the FTTC connection itself, not affected by any measuring application on
the client computer, or by any WiFi connection between the computer and
the router, or by any contention in the backhaul from the FTTC cabinet
to the rest of the internet.


When I've got the synch speeds from the BT Wholesale site, they show a
download speed slightly higher than I'm getting (which is what I'd expect),
but a much, much higher upload speed than I'm getting. So I don't know
what's limiting the upload performance?


If you get constant dropouts, are these confirmed by the "connection up
time" figures shown by the router?

I repeat, it is the performance figures shown ***by the router*** that
are essential to discovering the source of the problem.


I have a BT Home Hub 5 — can this provide those figures?


Have you used F8Lure to monitor the connection?


I've tried, but the promised emails with my password haven't arrived.

You will need either a
static public IP or a dynamic DNS configuration and the latter may
depend on your router's ability to support it.


The Home Hub 5 doesn't seem to be able to synch for long, so I've gone back
to using the Huawei VDSL modem, which works better.



  #18  
Old July 1st 19, 10:10 AM posted to uk.telecom.broadband
NY[_2_]
external usenet poster
 
Posts: 33
Default BT broadband issues

"Recliner" wrote in message
...

When I've got the synch speeds from the BT Wholesale site, they show a
download speed slightly higher than I'm getting (which is what I'd
expect),
but a much, much higher upload speed than I'm getting. So I don't know
what's limiting the upload performance?


The BT Wholesale site will list the theoretical maximum sync speed for your
length of line to the cabinet. It won't take into account any faults (bad
joints etc) that may affect it. It is those faults which are likely to be
affecting performance.

You need to look in the router's config menu (details of how to access it
vary from one router to another), to find the section that lists:

sync speed
attenuation
noise margin

There are two figures for each parameter, for up and down directions.

  #19  
Old July 1st 19, 10:13 AM posted to uk.telecom.broadband
Bob Eager[_5_]
external usenet poster
 
Posts: 48
Default BT broadband issues

On Mon, 01 Jul 2019 08:26:24 +0000, Recliner wrote:

I certainly do remember 7, and he did a very good job of making me
suspicious of Hyperoptic. But with BT's apparent inability to deliver a
usable FTTC service, I may not have many other choices (ie, just VM and
Hyperoptic).


https://www.aa.net.uk/broadband/
  #20  
Old July 1st 19, 10:13 AM posted to uk.telecom.broadband
Bob Eager[_5_]
external usenet poster
 
Posts: 48
Default BT broadband issues

On Mon, 01 Jul 2019 08:26:24 +0000, Recliner wrote:

I certainly do remember 7, and he did a very good job of making me
suspicious of Hyperoptic. But with BT's apparent inability to deliver a
usable FTTC service, I may not have many other choices (ie, just VM and
Hyperoptic).


Sorry, should have been:

https://www.aa.net.uk/broadband/we-will-fix-your-line/
 




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