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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT broadband issues



 
 
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  #1  
Old June 30th 19, 03:47 PM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


  #2  
Old June 30th 19, 05:08 PM posted to uk.telecom.broadband
Woody
external usenet poster
 
Posts: 746
Default BT broadband issues

On Sun 30/06/2019 15:47, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


VM are not cheap and have a habit of increasing the price every year,
but their feed is quick, very reliable, and unlimited both in terms of
data and of sites that you can access.

I have had VM B/B cable (+phone which we don't use - still have BT for
that) since about 2002 and have had only three outages, the main of
which was when some kind soul drove his car into the streetcab at the
top of our road. Phone was back on in 24 hours, but it took three days
for broadband. Mind you having seen the mess it made of the cab that was
IMO good going.

The only down side are the script jockeys in Bangalore if you have any
issues.

--
Woody

harrogate three at ntlworld dot com
  #3  
Old June 30th 19, 06:11 PM posted to uk.telecom.broadband
R. Mark Clayton[_2_]
external usenet poster
 
Posts: 606
Default BT broadband issues

On Sunday, 30 June 2019 15:47:44 UTC+1, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


I had half day outages [and no rental refund] when BT claimed 99.9% reliability some years ago, but the speed has been as expected both from the exchange and more recently from the cabinet.

My usual recommendations for problems like this are two fold: -

1. Power cycle the router (at least 10s off, probably a minute)
2. Ring the phone on the line, but don't answer it.
  #4  
Old June 30th 19, 07:11 PM posted to uk.telecom.broadband
Graham J[_3_]
external usenet poster
 
Posts: 93
Default BT broadband issues

Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.



Several suggestions:

Get a router that gives sensible diagnostics and writes to a syslog
server. Draytek or better...

Use an ISP that provides proper technical support - Zen Internet or
better. I know this doesn't alter the infrastructure which is still
owned and maintained by Openreach, but Zen or A&A will continue to
badger Openreach until the issue is solved.

Use F8Lure (see http://fruk.net/index.php?fruk=f8lure) to monitor your
service, so you can look for any patterns of failure.


--
Graham J
  #5  
Old June 30th 19, 08:49 PM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

R. Mark Clayton wrote:
On Sunday, 30 June 2019 15:47:44 UTC+1, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


I had half day outages [and no rental refund] when BT claimed 99.9%
reliability some years ago, but the speed has been as expected both from
the exchange and more recently from the cabinet.

My usual recommendations for problems like this are two fold: -

1. Power cycle the router (at least 10s off, probably a minute)


Yes, I do that regularly. It doesn't usually help.

2. Ring the phone on the line, but don't answer it.


I'd have to turn the answering machine off. How does that help?



  #6  
Old June 30th 19, 08:49 PM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

Woody wrote:
On Sun 30/06/2019 15:47, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


VM are not cheap and have a habit of increasing the price every year,
but their feed is quick, very reliable, and unlimited both in terms of
data and of sites that you can access.

I have had VM B/B cable (+phone which we don't use - still have BT for
that) since about 2002 and have had only three outages, the main of
which was when some kind soul drove his car into the streetcab at the
top of our road. Phone was back on in 24 hours, but it took three days
for broadband. Mind you having seen the mess it made of the cab that was
IMO good going.

The only down side are the script jockeys in Bangalore if you have any
issues.


I'm much more tempted by Hyperoptic. It's obviously much, much smaller, but
the reviews are great. Speeds are very high, and symmetric. And at least
they won't be trying to flog me TV…

  #7  
Old June 30th 19, 10:35 PM posted to uk.telecom.broadband
Graham.[_3_]
external usenet poster
 
Posts: 316
Default BT broadband issues

R. Mark Clayton wrote:
On Sunday, 30 June 2019 15:47:44 UTC+1, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


I had half day outages [and no rental refund] when BT claimed 99.9%
reliability some years ago, but the speed has been as expected both from
the exchange and more recently from the cabinet.

My usual recommendations for problems like this are two fold: -

1. Power cycle the router (at least 10s off, probably a minute)


Yes, I do that regularly. It doesn't usually help.

2. Ring the phone on the line, but don't answer it.


I'd have to turn the answering machine off. How does that help?



The idea is that a good burst of 75V AC might temporarily destroy the
non-linear junctions (NLJs). Typically these are corroded joins of
dissimilar metals that behave as crude diodes and degrade DSL
performance.

--
Graham.

%Profound_observation%
  #8  
Old June 30th 19, 11:36 PM posted to uk.telecom.broadband
Recliner[_3_]
external usenet poster
 
Posts: 101
Default BT broadband issues

Graham. wrote:
R. Mark Clayton wrote:
On Sunday, 30 June 2019 15:47:44 UTC+1, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.

I had half day outages [and no rental refund] when BT claimed 99.9%
reliability some years ago, but the speed has been as expected both from
the exchange and more recently from the cabinet.

My usual recommendations for problems like this are two fold: -

1. Power cycle the router (at least 10s off, probably a minute)


Yes, I do that regularly. It doesn't usually help.

2. Ring the phone on the line, but don't answer it.


I'd have to turn the answering machine off. How does that help?



The idea is that a good burst of 75V AC might temporarily destroy the
non-linear junctions (NLJs). Typically these are corroded joins of
dissimilar metals that behave as crude diodes and degrade DSL
performance.


Just tried it, but no improvement. Still getting less than ADSL speeds on a
VDSL2 line that I know is capable of 50+ Mbps.

  #9  
Old July 1st 19, 07:54 AM posted to uk.telecom.broadband
Graham J[_3_]
external usenet poster
 
Posts: 93
Default BT broadband issues

Recliner wrote:

[snip]



Just tried it, but no improvement. Still getting less than ADSL speeds on a
VDSL2 line that I know is capable of 50+ Mbps.



Can we please establish that these are the sync speeds for downstream
and upstream as reported by the router, and not the download and upload
speeds reported by a speedtest application?

Please also tell us the error rates, loop attenuations, and SNR margins,
for both downstream and upstream, if these are available in your router.

--
Graham J
  #10  
Old July 1st 19, 08:00 AM posted to uk.telecom.broadband
Tim+[_2_]
external usenet poster
 
Posts: 157
Default BT broadband issues

Recliner wrote:
Woody wrote:
On Sun 30/06/2019 15:47, Recliner wrote:
I've had BT ADSL from when it was first available in 2000, and unlimited
VDSL2 FTTC for several years now. It's generally performed to expectations
with few technical issues.

But from early this year, my FTTC performance has nose-dived: numerous
dropouts and upload speed below 0.5 Mbps, rather than the ~11 it should be.
Download speed is very variable, but much less than the 50+ Mbps that it
used to be.

I've have five visits from Openreach engineers, who usually get it back up
to speed after some tinkering and resetting the DLM. But the fix never
lasts. Just about everything that can be replaced has been, including much
of the copper wire to the cabinet and the Home Hub. Has anyone else come
across this problem?

If BT really can't fix it, would I be in my rights to first demand a refund
under the BT Stay Fast guarantee, and if they still can't fix, cancel the
contract and demand a refund of my pre-paid line rental?

I'm lucky enough to have the options of both Virgin and Hyperoptic, both of
which offer much higher, more reliable speeds. Hyperoptic, in particular,
sounds very attractive. Has anyone here used it? I don't really need its
150 Mbps speed, but I hope it would be more reliable than BT's flakey
network.


VM are not cheap and have a habit of increasing the price every year,
but their feed is quick, very reliable, and unlimited both in terms of
data and of sites that you can access.

I have had VM B/B cable (+phone which we don't use - still have BT for
that) since about 2002 and have had only three outages, the main of
which was when some kind soul drove his car into the streetcab at the
top of our road. Phone was back on in 24 hours, but it took three days
for broadband. Mind you having seen the mess it made of the cab that was
IMO good going.

The only down side are the script jockeys in Bangalore if you have any
issues.


I'm much more tempted by Hyperoptic. It's obviously much, much smaller, but
the reviews are great. Speeds are very high, and symmetric. And at least
they won't be trying to flog me TV…



You've surely seen the posts here by 7? A **** of the first order.

A fairly typical example.
https://groups.google.com/forum/m/#!...nd/JFg3YtAs5HU

Tim

--
Please don't feed the trolls
 




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