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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Spam from Zen Internet



 
 
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  #1  
Old April 21st 20, 03:20 PM posted to uk.telecom.broadband
N_i_c_k
external usenet poster
 
Posts: 7
Default Spam from Zen Internet

Are other Zen customers receiving unsolicited marketing email from
Zen?

I've received two, on April 9th and today. The emails pass SPF, have
valid DKIM signatures from zen.co.uk and were sent by exacttarget.com.
Both have a List-Unsubscribe: header with a URL that, when followed,
returns "403 Forbidden". Sad to see Zen, which has (or had) a good
reputation, doing these things.
--
N_i_c_k
  #2  
Old April 21st 20, 03:42 PM posted to uk.telecom.broadband
Graham J[_3_]
external usenet poster
 
Posts: 334
Default Spam from Zen Internet

N_i_c_k wrote:
Are other Zen customers receiving unsolicited marketing email from
Zen?

I've received two, on April 9th and today. The emails pass SPF, have
valid DKIM signatures from zen.co.uk and were sent by exacttarget.com.
Both have a List-Unsubscribe: header with a URL that, when followed,
returns "403 Forbidden". Sad to see Zen, which has (or had) a good
reputation, doing these things.


I saw one from with Return-Path:


But given that the subject is "Are you equipped for home working
success?" it is probably not an unreasonable marketing message at present.

I tried the "unsubscribe" button - it worked as expected. I will report
back if I see any more such marketing messages from them.

--
Graham J
  #3  
Old April 21st 20, 04:04 PM posted to uk.telecom.broadband
Richard Tobin
external usenet poster
 
Posts: 295
Default Spam from Zen Internet

In article , N_i_c_k wrote:

Both have a List-Unsubscribe: header with a URL that, when followed,
returns "403 Forbidden". Sad to see Zen, which has (or had) a good
reputation, doing these things.


What DNS server are you using? There is apparently a problem with
accessing some Zen sites if you use 1.1.1.1.

https://forum.zen.co.uk/forums/thread/61454.aspx

-- Richard
  #4  
Old April 21st 20, 05:04 PM posted to uk.telecom.broadband
N_i_c_k
external usenet poster
 
Posts: 7
Default Spam from Zen Internet

On 2020-04-21, Richard Tobin wrote:
What DNS server are you using? There is apparently a problem with
accessing some Zen sites if you use 1.1.1.1.


Not Zen's DNS, so that could be why their unsubscribe link fails.
Meanwhile I'm rejecting all mail from exacttarget.com since they seem
to be "email marketing" specialists.
--
N_i_c_k

  #5  
Old April 21st 20, 05:52 PM posted to uk.telecom.broadband
Jeff Layman
external usenet poster
 
Posts: 36
Default Spam from Zen Internet

On 21/04/20 15:20, N_i_c_k wrote:
Are other Zen customers receiving unsolicited marketing email from
Zen?

I've received two, on April 9th and today. The emails pass SPF, have
valid DKIM signatures from zen.co.uk and were sent by exacttarget.com.
Both have a List-Unsubscribe: header with a URL that, when followed,
returns "403 Forbidden". Sad to see Zen, which has (or had) a good
reputation, doing these things.


No. I haven't seen any messages sent by or which mention
exacttarget.com. What do Zen say about these messages?

--

Jeff
  #6  
Old April 21st 20, 06:50 PM posted to uk.telecom.broadband
N_i_c_k
external usenet poster
 
Posts: 7
Default Spam from Zen Internet

On 2020-04-21, Jeff Layman wrote:
No. I haven't seen any messages sent by or which mention
exacttarget.com.


That appears in the "Return-Path:" header so your client wouldn't
normally show it. The "From:" header address is
.

What do Zen say about these messages?


"Since GDPR was implemented, we now ask new customers for their
marketing preferences however existing customers may still receive
marketing by default."
--
N_i_c_k
  #7  
Old April 21st 20, 07:11 PM posted to uk.telecom.broadband
Graham J[_3_]
external usenet poster
 
Posts: 334
Default Spam from Zen Internet

Richard Tobin wrote:
In article , N_i_c_k wrote:

Both have a List-Unsubscribe: header with a URL that, when followed,
returns "403 Forbidden". Sad to see Zen, which has (or had) a good
reputation, doing these things.


What DNS server are you using? There is apparently a problem with
accessing some Zen sites if you use 1.1.1.1.

https://forum.zen.co.uk/forums/thread/61454.aspx


Don't know about the OP but I used Google's


--
Graham J
  #8  
Old April 21st 20, 10:17 PM posted to uk.telecom.broadband
Jeff Layman
external usenet poster
 
Posts: 36
Default Spam from Zen Internet

On 21/04/20 18:50, N_i_c_k wrote:
On 2020-04-21, Jeff Layman wrote:
No. I haven't seen any messages sent by or which mention
exacttarget.com.


That appears in the "Return-Path:" header so your client wouldn't
normally show it. The "From:" header address is
.

What do Zen say about these messages?


"Since GDPR was implemented, we now ask new customers for their
marketing preferences however existing customers may still receive
marketing by default."


OK. In which case I've had two messages meeting those points. One on
18/03/20 with the subject "Working together throughout the COVID-19
pandemic" was about possible network load and service workload, and the
large number of enquiries they were getting. The other on 25/03/20 with
the subject "COVID-19: A message about the Automatic Compensation
Scheme" was about Ofcom's suspension of the Automatic Compensation
Scheme, and how Zen were responding to it.

I don't consider the content of either message falls under a marketing
or "spam" classification.

--

Jeff
  #9  
Old April 22nd 20, 08:56 AM posted to uk.telecom.broadband
N_i_c_k
external usenet poster
 
Posts: 7
Default Spam from Zen Internet

On 2020-04-21, Jeff Layman wrote:
OK. In which case I've had two messages meeting those points. One on
18/03/20 with the subject "Working together throughout the COVID-19
pandemic" was about possible network load and service workload, and the
large number of enquiries they were getting. The other on 25/03/20 with
the subject "COVID-19: A message about the Automatic Compensation
Scheme" was about Ofcom's suspension of the Automatic Compensation
Scheme, and how Zen were responding to it.


They did not arrive on the dates I gave. "Stay Connected with Zen"
and "Smooth, reliable WiFi in every room" did.
--
N_i_c_k
 




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